Garavel Subaru

EXCELLENT AND EASY We were met by Chris.I have loved my Subaru and was eager to buy another. Chris was knowledgeable, courteous, helpful, and patient explaining all t We were met by Chris.I have loved my Subaru and was eager to buy another. Chris was knowledgeable, courteous, helpful, and patient explaining all the new features included in the Crosscheck. In two quick days I had our new car and upon encouragement by Chris, I will return if I have any questions in the next days. I hope to always see him when I come for service maintenance while I sit and drink your good coffee in the future.I bought the exact car I wanted, the package for service I wanted. Everyone at Garavel was nice and helpful! Thank you, Chris. More

Great experience This is now the second car we’ve leased through Garavel Subaru. My wife leased her Forrester just a couple of months ago and I got my Crosstrek the ot This is now the second car we’ve leased through Garavel Subaru. My wife leased her Forrester just a couple of months ago and I got my Crosstrek the other day. Both are terrific and the experience has been great. Thanks Dave and Teddy! More

A car buyers dream Evelyn and the team at Garavel Subaru make buying a car fun and easy! From browsing to buying, they are helpful, happy, and knowledgable. This was m Evelyn and the team at Garavel Subaru make buying a car fun and easy! From browsing to buying, they are helpful, happy, and knowledgable. This was my 2nd car with Garavel and I'll keep coming back. Don't forget to bring a treat for the dealership dogs! More

Real customer service After searching the internet for suitable minivans for my growing family we were very interested in the one at Garavel. Darlene cashed us back very pr After searching the internet for suitable minivans for my growing family we were very interested in the one at Garavel. Darlene cashed us back very promptly. She got us a test drive the next day. Once there she wasted no time because I had my 3 kids under 5 with me. She was kind and efficient. She worked hard to get us what we wanted and needed. The whole dealership was accommodating and friendly. Overall a great transaction. More

Exceptional Experience My wife and I had the nicest salesman to work with, not only was Gary Baumann very knowledgeable but he made us very comfortable. There was absolutel My wife and I had the nicest salesman to work with, not only was Gary Baumann very knowledgeable but he made us very comfortable. There was absolutely no feeling of pressure from him. He explained the two vehicles we looked at, took us for a test drive in each and we selected the Outback as it worked best for us. I also was pleased to see Ronnie Goss in the Service Department, as he has done work for me before at another dealership and he is excellent. All i all it was a 5 star experience, one I will gladly do again when the time comes for a new vehicle. Bill Tims More

Amazing experience! Gary and Tom made the whole process of buying a new car a pleasure and full of ease. They both went above and beyond, I could not have asked for a bet Gary and Tom made the whole process of buying a new car a pleasure and full of ease. They both went above and beyond, I could not have asked for a better experience! More

Quick, helpful, and reasonable. Miles helped me navigate what could have been a stressful experience, and managed to find me a car tailored to my needs at an affordable rate. They ha Miles helped me navigate what could have been a stressful experience, and managed to find me a car tailored to my needs at an affordable rate. They have a return customer in me. More

I love Garavel The process was awesome from start to finish. Paul, Miles, & Teddy were great to work with. I told them what I wanted and they got it for me. They w The process was awesome from start to finish. Paul, Miles, & Teddy were great to work with. I told them what I wanted and they got it for me. They went over every detail of my new car. I couldn’t have asked for more. More

Take for a Ride at Garavel Subaru After multiple dealings with Garavel we have concluded they are at best incompetent and at worst every vile thing you associate with a used car sales After multiple dealings with Garavel we have concluded they are at best incompetent and at worst every vile thing you associate with a used car salesman. In 2013 we popped in to Garavel to ask a few questions, and wound up getting hard sold by Miles Shapiro with a "what do I have to do so you don't leave." We weren't ready to lease then but got the whole spiel about "end of model year clearance", "Subaru's a great car", etc. We wound up leasing an Impreza that day which we were to pick up the following week. Miles called a few days later saying the car we had leased had actually already been leased to someone else but Garavel would give us a similar car with a few extra bells and whistles for no extra charge (incompetence?). Not the end of the world, but my concern was our cost to buy out the car at the end of the lease would go up (Miles confirmed) and we didn't want that extra burden for bells and whistles we didn't need. I asked Miles to lower the down payment by $500 to factor that in and he refused. So I got another offer from a Subaru dealer in Manhattan for what I wanted to pay, called Miles, and forced him to give us the offer we wanted to take their other car. In 2016, when we went to lease our Forrester, Garavel was able to screw us not once, but twice. After five hours spent on back and forth on deal terms, trade in of old car, and test drive, we eventually settled on terms. However, when we went to move through financing, we were placed into yet another high pressure sales pitch with one Jose Marin who attempted to upsell us on service packages which would have tacked on hundreds of extra dollars per month to our just agreed upon lease terms. Unlike with our Impreza, where service was thrown in for free, standard, Garavel had since changed its policy but didn't bother to mention this until the very end. We walked out, and Miles needed to chase after us to convince us this was a mistake. Yet, again, we took the bait. Finally in 2019, while at CarMax trying to sell our end of lease Forester (near mint, <14k Miles), we were made aware that our buyout price from Chase would have put us underwater on that CarMax offer. Our official salesperson in 2016 was a guy named Gary Baumann who did the bulk of the paperwork as Miles was pulling the strings and leading the negotiations. While we were sitting face to face with Gary and he was writing us up, we distinctly remember asking the same critical question at least twice: "so Gary, the buyout price at the end of the lease is 57% of MSRP - like our Impreza?", to which Gary nodded and gave us a "yeah." You'd think an honest salesperson, if they weren't 100% sure, would stop and say: "great question, let me check that for you." Well, the answer we received turned out to be a "miscommunication" at best, and intentionally misleading at worst and that misrepresentation wound up amounting to a difference of ~$3,800, again, at our expense. The true buyout price (called "residual value", we didn't know that was the term until years later) on the lease document was actually 70% of MSRP, at the high end of the range for any 36-month lease for any car, according to subsequent research. We still don't see "% of MSRP" anywhere on that lease, even though those are the terms sales will use with you to discuss your lease buyout cost, if asked. After our recent discovery, I emailed everyone involved to explain the situation and demand remediation. Jeremy Garavel was responsive, showed us the 70% MSRP buyout wasn't incorrect, at least according to Chase and the standard terms for that model in that month, and offered us $500 to take a hike. However, he would not comment on the possibility of his salespeople making a mistake, or something more intentional. When we said we'd need $3k to walk away given the magnitude of the screw up and prior misdealings, Garavel withdrew his offer and told us to talk to their lawyer. As Jeremy claimed over email "we take our integrity and customer service record seriously." If you believe that, I've got some swampland in Florida to sell you. More

Good job! Sam helped make for a stress free car buying experience. Would highly recommend him! Love our new Forester! Garavel Subaru is the way to go! Sam helped make for a stress free car buying experience. Would highly recommend him! Love our new Forester! Garavel Subaru is the way to go! More