Garavel Subaru

I had an amazing experience I walked into this dealership with a specific idea in mind for what kind of car I wanted. April was fantastic, she went above and beyound to assist me I walked into this dealership with a specific idea in mind for what kind of car I wanted. April was fantastic, she went above and beyound to assist me in finding my dream car. Not only was she a great listener to my needs but she went above and beyond to find the car I wanted. She had great energy which made buying the car a great experience. I definitely recommend the Norwalk Subaru dealership because it's full of people that actually care. More

What a positive experience! ....And what a credit to used car sales! Our experience didn't have any negative aspects. It started with the friendly greeting of April and then with ....And what a credit to used car sales! Our experience didn't have any negative aspects. It started with the friendly greeting of April and then with the assistance of Elvin and Jay. We wouldn't hesitate to go back to Garavel Subaru or recommend it to any of our friends. More

Blew it the last 10 minutes! We did a lot of research and finally chose a pre-owned Impreza. Had a great sales person in April, she was upbeat and low-pressure. Everything was rea We did a lot of research and finally chose a pre-owned Impreza. Had a great sales person in April, she was upbeat and low-pressure. Everything was really great, on the day of our purchase we were very impressed with the friendliness and organization of the entire Garavel staff. Then after purchasing, I stood in the rain while I watched my husband kneel on the wet ground as he attached the license plates to the car. (He feared damage would be done as he watched the sales person strip the first screw...) Is this policy? Skip the coffee mug, key chain, ice scraper and have a tech mount the plates while we're signing papers. Or at the very least, pull the car into the garage if it's raining! Then we got the car home, only to realize that THREE bulbs were out, one of them being the driver's side headlight! So we had to return the car the next day. Everybody was nice and professional, but it would have been even better to not have to get the bulbs replaced in the first place, yes? 100+ checklist was all checked off, that everything passed muster, but 3 bulbs not working is a big red flag. I would recommend Garavel, but with a warning... More

What a great help! Went out of his way to quickly assist and fix a few minor issues of our recently bought used car (on the spot). Thank you Edison! Went out of his way to quickly assist and fix a few minor issues of our recently bought used car (on the spot). Thank you Edison! More

Awesome experience Was looking for a super reliable second vehicle and came across a pre owned Acura TL. Jason took care of my every need and was always available to ans Was looking for a super reliable second vehicle and came across a pre owned Acura TL. Jason took care of my every need and was always available to answer any questions I had. Could not have been an easier experience to purchase some new wheels! More

Not Your Usual Sales Experience We are a Subaru family. Our Forester 2017 is our fifth, the third with Garavel Subaru. No need to explain why we are Subaru loyalists. The brand i We are a Subaru family. Our Forester 2017 is our fifth, the third with Garavel Subaru. No need to explain why we are Subaru loyalists. The brand is reliable, smartlooking and reasonable, perfect for New Englanders like us. The Garavel sales and finance staff are outstanding -- professional, knowledgeable and unflappable. We have known Miles Shapiro for four years now. His personal attention and iconoclastic style -- he's an exhibiting artist as well as Garavel management -- colored our experience. It was unusual and interesting. Miles passed the torch to Dave Novik. Like Miles, Dave brought an unusual style to sales -- his background is in the music business. That coupled with his attention to detail, kind and courteous manner and persistent pursuit of us made our recent experience enjoyable., Imagine that, experience with a car dealership enjoyable! Tom Nerreu helped us with financing our last two Subarus. That means we have years of experience together. We know a lot about each other and catch up not only on the new car but also on our families. It's a treat. Mike Ruggiero in Sales is as close to a saint as you can find in this business. He always has a smile, he promptly responds to service questions and he not only takes care of my personal Subaru but also with Paul and Jeremy Garavel's permission services my organization's Subaru Outback. Lastly, hats off to Paul and Jeremy Garavel. They clearly think out of the box and long-term. Their sales staff is unusual -- highly trained, responsive, attentive and expert. They also commit to community work and at a deep discount service my organization's Subaru Outback. It's fair to say we're loyal but pretty demanding customers -- in other words, nice but not easy. Everyone there treats us like family. You can see why we keep coming back. It's about more than cars. More

Hassle Free Experience We knew what we needed going into the dealership and we were only shown vehicles fitting our needs. The size of the inventory on both the used and ne We knew what we needed going into the dealership and we were only shown vehicles fitting our needs. The size of the inventory on both the used and new car lots was impressive. The prices were fair and the staff was knowledgable, friendly and professional. Ask for Sam. More

Great car buying experience! Thank you for making this car buying experience so easy! Very happy with my new car and the level of customer service we received!! Couldn't ask for m Thank you for making this car buying experience so easy! Very happy with my new car and the level of customer service we received!! Couldn't ask for more! More

Just what I was looking for! Very pleased with my new car! Jason was very patient and understanding. He took the time to figure out exactly what would work best for me. He was als Very pleased with my new car! Jason was very patient and understanding. He took the time to figure out exactly what would work best for me. He was also very thorough in explaining features of the car and when it came down to the final details. Thanks again! More

Jeep for p This Jeep Laredo was the perfect car for me. I'm glad I had elvin to show me around if it wasn't for him I would've never known this was the car I nee This Jeep Laredo was the perfect car for me. I'm glad I had elvin to show me around if it wasn't for him I would've never known this was the car I needed in my life. More