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Garden Grove Kia
Garden Grove, CA
3,738 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,738 reviews
October 14, 2023
I had a great experience with Khristina-our sale person. Professional- patient-honestly-transparent-friendly. Professional- patient-honestly-transparent-friendly. More
by tiffanypham0429
Verified CustomerEmployees Worked With
October 14, 2023
Hi, Best experience ever. Everyone was friendly and helpful in and out of the process. Everyone was friendly and helpful in and out of the process. More
by alexisayala386
October 14, 2023
Best experience ever! ! I will be telling everyone about this dealership. Everyone was friendly and made the process so easy. ! I will be telling everyone about this dealership. Everyone was friendly and made the process so easy. More
by TEAMGREENE6
October 13, 2023
My experience is at garden Grove Kia have been very great and enjoyable the staff that are very helpful and friendly and get you to where you need to be thanks again for your help. and enjoyable the staff that are very helpful and friendly and get you to where you need to be thanks again for your help. More
by Adams
Employees Worked With
Caesar Hernandez
October 13, 2023
Javier was excellent. We never felt pressured, he was friendly and kind. He is very personable as well. I had visited the store previously and he kept me informed of the e We never felt pressured, he was friendly and kind. He is very personable as well. I had visited the store previously and he kept me informed of the exact car that I wanted. My buying experience was smooth and effortless. I will recommend Kia of Garden Grove to everyone I know! More
by missycadman
October 13, 2023
I am pleased with the car that I bought, but am disappointed in how quickly the service levels changed at the dealership. Justin and the rest of the team were eager to do anything to make a sale, b disappointed in how quickly the service levels changed at the dealership. Justin and the rest of the team were eager to do anything to make a sale, but once that was done the service dropped off. My wife had to go back to the dealer to retrieve something in the trade in and to sign paperwork, but was not treated in the same manner as the day before. The change in customer vs owner was so drastic that I will consider future options for the next car purchase. More
by mirandag.ideal
Employees Worked With
Justin Fernandez
October 13, 2023
Worst services I gotten. I feel everytime I go it keeps getting worse and worse. I came for an oil change and got charged a 5k service fee. The power went out so they couldn’ I feel everytime I go it keeps getting worse and worse. I came for an oil change and got charged a 5k service fee. The power went out so they couldn’t access the system, lost a whole day waiting for my car to be ready. The guy that was helping us left without even notifying us or telling anyone else. They didn’t want to honor a coupon I had and they couldn’t dispute the charge because the system was down. I left and during the drive my oil light turns on. Had to drop off the car and leave it overnight since they supposedly didn’t have anyone to check it out. The next day i lost a whole day again since they said the car would be ready in the morning, it is 4pm. I also get charged for the oil sensor that supposedly stopped working. Ridiculous, this is the last time I bring my car here. More
by dannynancyandkye
Employees Worked With
Chris
October 13, 2023
My car has been going back and forth to this dealer for almost a month and they just lie. They told me they will replace the engine and the didn't do it. Now they are making pay for towing and a part that almost a month and they just lie. They told me they will replace the engine and the didn't do it. Now they are making pay for towing and a part that the replace. They told they needed to replace that part in order for them to change the engine and they didn't do it. More
by Diana
Employees Worked With
Luis
October 12, 2023
Always a great experience, and I never feel they are doing work I don’t need. Service reps are all good to work with - this last time I had Efrain, and he was fantastic. doing work I don’t need. Service reps are all good to work with - this last time I had Efrain, and he was fantastic. More
by jmedeiros3
Employees Worked With
Efrain
