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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,752 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,752 reviews

July 17, 2023

Luis is the one that helped me in service. He is always helpful when I am in there More

by sidekick13.jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 17, 2023 -

Garden Grove Kia responded

Thank you for this 5-star review and shoutout to Luis! All of us at Garden Grove Kia appreciate your business!

July 17, 2023

The service team was condescending, and did not attend to me for 30 minutes despite arriving to my scheduled service appointment 15 minutes early. More

by mariadjmartinez9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
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Jul 24, 2023 -

Garden Grove Kia responded

Maria, I'm sorry to hear your experience with our team was so negative. We aim to provide customers with respect and an efficient vehicle service, so it's truly disappointing to hear that we did not live up to these expectations. Would you be free to talk over the phone? I plan to personally address this issue and would appreciate more information. If you would, please reach out to me at your earliest convenience using the number I've included below. I appreciate your time and hope to speak with you soon. Thank you, Craig Atchison - Service Manager 714-823-4949

July 17, 2023

Great experience, prompt service Luis took care of all our needs. Very professional and knowledgeable. Definitely going back to GGKia. Ask for Luis More

by robertbustinza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis in Service 5 stars and Javi in sales 5 stars
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Jul 17, 2023 -

Garden Grove Kia responded

Robert, we're thrilled Luis could accommodate all your needs with professional service! Thanks for all your support of Garden Grove Kia. We look forward to working with you again next time!

July 16, 2023

Luis is great in the service dept. I'm always treated well when I bring my car in. Thank you. More

by JOHN LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Jul 17, 2023 -

Garden Grove Kia responded

John, we're thrilled Luis has consistently hit the mark with attentive service! Thanks for being a Garden Grove Kia customer!

July 16, 2023

Great service and very friendly staff who got me in & out with a quality team. More

by ASN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Santos
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Jul 17, 2023 -

Garden Grove Kia responded

We are honored to receive your support. Thank you! - Garden Grove Kia Team

July 16, 2023

Claridad ,eficiencia ,onestidad, fue muy amable el personal de esta locación si lo puedo recomendar More

by EUGENIOTAPIA1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kadin Espinosa
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Jul 18, 2023 -

Garden Grove Kia responded

Nos alegra que haya disfrutado trabajando con nuestro equipo! Agradecemos su recomendación y esperamos verle nuevamente en Garden Grove Kia!

July 15, 2023

The wait time was more than a hour longer than expected, but they took care of my issue. More

by PV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I came in for service, not sales.
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Jul 24, 2023 -

Garden Grove Kia responded

We're glad we could attend to your issue, though we do apologize if the wait was longer than anticipated. We will take your feedback into consideration in our constant effort to improve our efficiency. If there's anything else you'd like to add, please feel free to reach out. Thank you, Craig Atchison - Service Manager - 714-823-4949

July 15, 2023

Excellent service. Javier explained everything. Understood that I wanted time to make a decision and gave me the space to do so. Afterwards he took extra time to mak More

by Howard1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Javier
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Jul 17, 2023 -

Garden Grove Kia responded

Thank you for the excellent review! We're glad to hear that Javier provided you with exceptional service and took the time to explain everything about the car in great detail. Our team at Garden Grove Kia is always here to help and we welcome the opportunity to work with you and your friends in the future. Take care!

July 15, 2023

We had a great saleswomen, Khristina! She was very helpful and informative and was very patient with us. More

by merissagivens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Garden Grove Kia responded

We're delighted to hear that Khristina could be a fantastic salesperson for you! Thank you for working with us at Garden Grove Kia. Safe travels, and we'll see you next time!

July 15, 2023

Quick service clean waiting area good location and friendly service text and convenient prices good hours More

by Mr. Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Dennis
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Jul 17, 2023 -

Garden Grove Kia responded

This is the kind of feedback we strive for! Thanks for supporting Garden Grove Kia with a great review. Safe travels, and we'll see you next time!

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