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Garden Grove Kia

Garden Grove, CA

4.7
3,949 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,949 reviews

May 31, 2023

I didn’t like it this last time, because when I arrived the service person start asking if you want the extra services and if any body say they pushed you until you take at least one extra service I guess More

by chiva2166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Garden Grove Kia responded

We're sorry to hear that you were unhappy with your recent visit. It is our mission to provide quality services and repairs tailored to our customers' unique needs without pushing unwanted extras. If you have any additional feedback or would like to discuss the matter further, please don't hesitate to contact us directly. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 30, 2023

Loved this Kia dealership, Javier our salesperson was incredible and Geo the finance rep was able to get us a great deal me and my wife really appreciate you guys, definitely recommending Kia of Garden G More

by bmendoza1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier and Geo
May 31, 2023 -

Garden Grove Kia responded

We're thrilled to hear that Javier provided attentive service and that Geo was able to secure a great deal for you and your wife! Thank you for choosing Garden Grove Kia and for sharing your positive experience. We hope to see you back again down the road!

May 30, 2023

As soon as we walked in sales man Elmer greeted us with a jolly and gentle attitude, we came seeking a vehicle within a budget and he found it pronto. He was not pushy and was very helpful id recommend going More

by isaac.martinez625
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer
May 30, 2023 -

Garden Grove Kia responded

Thank you for the review, Isaac! We are so glad to hear that Elmer delivered such a successful purchase experience. Drive safely, and we hope to see you again at Garden Grove Kia!

May 30, 2023

This dealership is down to earth and I'm a car guy. Javi is as cool as the other side of the pillow. Me and my Wife's experience was top notch. No aggressive tactics pure realism, it was a very authent More

by Reece
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javi
May 30, 2023 -

Garden Grove Kia responded

Reece, thank you for taking the time to leave us a great review of your experience with our team at Garden Grove Kia. We're thrilled to hear that Javi provided such top-notch customer service. Drive safely, and we hope to see you again at Garden Grove Kia!

May 30, 2023

GG KIA provided great buying experience. And Khristina Esqueda is a knowledgeable salesperson who kept me well informed throughout the whole process. I love my new 2023 Kia Forte. Thanks ev More

by JOHN LOPEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Garden Grove Kia responded

John, thank you for the review! We are so glad to hear that you had a successful purchase experience working with Khristina and the Garden Grove Kia team. Drive safely in your 2023 Kia Forte, and we hope to see you back again down the road!

May 30, 2023

Richie was a pleasure to work with, very helpful and patient. Paul with the financing department explained everything thoroughly. We did not like the markup and the fact that we had to choose to a More

by jenneesaurus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie, Paul
May 30, 2023

Everyone was super friendly and helpful. After making multiple trips to the dealership, David helped me find the perfect car for me. More

by rcarrasco9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
May 31, 2023 -

Garden Grove Kia responded

We're thrilled to hear you had a great experience at Garden Grove Kia! Our team is always happy to help you find the perfect car and we're glad David was able to assist you. Thanks for sharing your feedback with us and enjoy your new ride!

May 30, 2023

The guy how help me his name is Gustavo He is really knowledgeable and super friendly It was my first time in Kia and it did not Disappointed me I highly recommend it. More

by LIANELASOSA35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo
May 31, 2023 -

Garden Grove Kia responded

We appreciate your review! It's fantastic to hear that Gustavo provided you with great service during your visit to Garden Grove Kia. Thank you for recommending us, and we hope to see you back!

May 29, 2023

Excellent service, prompt communication. Clear charges and options presented. I would return to this agent again. More

by Brian.bresemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in Service
May 30, 2023 -

Garden Grove Kia responded

We're thrilled to see your positive feedback, Brian! Thank you for choosing Garden Grove Kia for your service needs. We appreciate your support and hope to welcome you back soon!

May 29, 2023

Great service! I haven’t had an issue and I been taking my car there since I bought it. More

by ROBLESM26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, service department,
May 30, 2023 -

Garden Grove Kia responded

Thank you for the review! We appreciate your support and hope to see you back at Garden Grove Kia!

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