Garden Grove Kia

Good process of the sale, didn't take as long as it has in the past. in the past. More

Khristina and Chad were the reason we came back to purchase here again. Their service was incredible, as always. This is our 3rd car with Garden Grove Kia and 14th car with the Hardin Family. purchase here again. Their service was incredible, as always. This is our 3rd car with Garden Grove Kia and 14th car with the Hardin Family. More

My car had a factory recall. When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to leave my keys in the car and go inside. Once I was inside, the CSR called another team member to check if they had the recall part in stock. I heard him say they had to order it while he was on the phone talking to his team members. I was then asked to sign papers and by this time I was expressing my frustration. I explained I didn't like the fact an appointment was set and they didn't have the part. Furthermore I explained I had took the day off and asked a family member to come pick me up and drive me home since I wouldn't have my car for a few hours and I am outside their drop off/shuttle service. The person said he apologized and it wasn't his fault and he has no control over the appointment setters and what is in stock. The dealership is set up so no one takes accountability. Apparently, at the time I set my appointment they had the part, but when I showed up it was unfortunate that they didn't. They don't have control over this. I took a day off and wasted gas, time and other peoples time getting a ride. The service department was probably not at fault. This is managements fault. They should be on top of this! Horrible management and service structure of this dealership. More

The staff was Friendly and helpful and I not good at writing reviews fifteen words writing reviews fifteen words More

Fantastic, never fail me, always have my car ready on time. Thank you all, all the best. time. Thank you all, all the best. More

I just had my first service on the vehicle I purchased from this dealer and the service side of things was great! from this dealer and the service side of things was great! More

They were very helpful and informative. Very clean waiting area with bright lighting if you are waiting and need to get some work done. Very clean waiting area with bright lighting if you are waiting and need to get some work done. More

Great customer service, Very professional. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. More

Amazing customer service and experience was nothing short of fantastic. We were able to pick up my vehicle and complete paperwork in record time. Will be going back when it's time to get our next Kia! of fantastic. We were able to pick up my vehicle and complete paperwork in record time. Will be going back when it's time to get our next Kia! More

This was my first visit to KIA Service and I received friendly customer service from Jeremy. He informed me of prior service that was performed on my car since it was pre-owned which I appreciated. friendly customer service from Jeremy. He informed me of prior service that was performed on my car since it was pre-owned which I appreciated. More