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Garden Grove Kia
Garden Grove, CA
3,688 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,688 reviews
January 20, 2022
I bought my 2018 Niro here brand new. Because the Niro is a hybrid, I bring it back to GG Kia for service. They will have any recall information and all the right parts to perform the proper maintenance. is a hybrid, I bring it back to GG Kia for service. They will have any recall information and all the right parts to perform the proper maintenance. More
by ngrossman
Verified CustomerEmployees Worked With
Jacob in service
January 19, 2022
Best employee is Kristina she made the entire store stand out. She deserves a raise. out. She deserves a raise. More
by josephnv40
January 19, 2022
Helpful & courtious has been my experence at KIA of Garden Grove. I did not feel pressured into sales or service, and only complaint is wait was a little longer than told, but only by 40 min. Garden Grove. I did not feel pressured into sales or service, and only complaint is wait was a little longer than told, but only by 40 min. More
by jeff@georgeyardley.com
Employees Worked With
Kaleb Cutler
January 18, 2022
We have a Kia Telluride with the RSE option in the middle row. On multiple occasions I have noted to the service writers that one of the screens has static in the audio, the RSE app does not function, and t row. On multiple occasions I have noted to the service writers that one of the screens has static in the audio, the RSE app does not function, and the system uses an extremely old version of Android, with out of date browsers and youtube app that do not function with current standards. There is no Play Store installed so we cannot install other apps (Netflix?) and the non-compliant browser prevents using most services via web portal. Kia gets great ratings for the Telluride, but we have two black-eyes on these RSE screens. The service department would not handle the first complaint, saying that Sales would be the experts. Sales was no help, and after googling around was surprised to discover the rampant bad reviews for this RSE system. Alleged attempts by various dealer personnel to contact Kia for help have never resulted in the promised callback with solutions. More
by tom
Employees Worked With
I worked with Service, Not Sales
January 18, 2022
Told me to wait outside while it was raining. Didn’t tell me if my car needed anything else besides a oil change. The person “helping” me didn’t go over the paper work he printed out for me at the end when I me if my car needed anything else besides a oil change. The person “helping” me didn’t go over the paper work he printed out for me at the end when I was paying. Didn’t seem like they were connected with some of their customers More
by skarellano1
Employees Worked With
Not sure the name
January 14, 2022
Muy buena todo muy bien los trabajadores muy amables y el trabajo muy rápido gracias trabajo muy rápido gracias More
by Victor
Employees Worked With
