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Garden Grove Kia
Garden Grove, CA
3,746 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,746 reviews
October 05, 2021
Christina was super professional, patient and friendly. The rest of the experience was awful. We were there for 4 1/2 hours under blasting (if you could call it) music. Every step of the way it was wait The rest of the experience was awful. We were there for 4 1/2 hours under blasting (if you could call it) music. Every step of the way it was wait, wait, wait. There was one other customer the entire time we were there. What was the mystery holdup in the 'back room'? When we finally got to finance we had to suffer through the 'new guy' being trained by the experienced guy. It was exhausting. We would have left but you know cars are hard to come by. The experienced guy went on and on about buying extras. We said no to all but the next morning I discovered we were charged $995 for extended coverage. Very upsetting. More
by 2connieyoung
Verified Customer
October 01, 2021
I brought in my KIA Optima for a leaking gas line right before the motor and the part took 2 months to get there. Kia did not offer to give me a rental while waiting for the part. When my car was FINALLY before the motor and the part took 2 months to get there. Kia did not offer to give me a rental while waiting for the part. When my car was FINALLY ready to be picked up I asked if there was anything they could do for the price which was around 440 dollars (84 dollars for the part) and 330 dollars for labor and they said no.... After waiting 2 months I was expecting some kind of discount. When they brought my car to the pick up location it was beyond dirty. I was hoping as a customer service for waiting 2 months and my car being outside for 2 months at least a car wash? It was just bad customer service. Also Kia Optima's are not reliable at all. My KIA has had 6 recalls since owning it, a blown up engine, this issue with the fuel hose leaking. I have learned my lesson and I will not ever do business with Kia again. I am now a proud owner of a Toyota Camry which I know are way more reliable than Kia's Thank you More
by corey.ryan.parker
Employees Worked With
Kaleb
September 28, 2021
Fast and convenient fully stocked with water and coffee for customers waiting till service is done for customers waiting till service is done More
by emailtoes
Employees Worked With
September 25, 2021
While I did not buy a vehicle here, Andrea was responsive and helpful. I thought their vehicle was well priced. The only reason I did not buy here was another dealer had a higher trim level vehicle for the and helpful. I thought their vehicle was well priced. The only reason I did not buy here was another dealer had a higher trim level vehicle for the same price. More
by new2me
Employees Worked With
Andrea
September 23, 2021
Jacob Aguirre was exceptional. Also my car was completed ahead of schedule. The waiting area was clean and internet enabled so I could work while I waited for my car. ahead of schedule. The waiting area was clean and internet enabled so I could work while I waited for my car. More
by ART558
Employees Worked With
Jacob Aguirre
