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Garden Grove Kia

Garden Grove, CA

4.7
3,744 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,744 reviews

May 19, 2021

Made an appointment for correcting recall issues. Services did not have the needed parts. I wasted my time and money. Now, I have to come back again. More

by elhatesm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Mcgregor, Kadin Espinosa
Jun 21, 2021 -

Garden Grove Kia responded

This is a concerning review to read, and it certainly doesn't sound like the communicative service we pride ourselves on here. It sounds like there was a miscommunication, and I would be more than willing to speak with you directly about what happened and ensure that we make this right. Please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 18, 2021

Once I was helped it was good. I went inside, no one helped me for like 15 min. Then told me to move my car. Came back in waited then told me to get in my car otherwise no one would help me. Then waited More

by lilnanners82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 28, 2021 -

Garden Grove Kia responded

Thank you for taking time to share this feedback. We want to make the service process seamless and I apologize for the confusion at the beginning of your visit. I will speak with my team about your review, and I hope we have the chance to impress you in the future. Craig Atchison - Service Manager - 714-823-4949

May 18, 2021

Service was great and the delivery of my car was prompt. But this is the first time I've purchased a car from a dealer and the car was not filled up with gas. Minor but unbelievable. More

by gdee74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Toshi Saigusa
May 28, 2021 -

Garden Grove Kia responded

Thank you for trusting us with this purchase. I apologize that we overlooked filling up your tank and appreciate you bringing this to my attention. If there is anything further you would like to share about your experience, please don't hesitate to give me a call. Chad Clarke - Sales Manager - 714-823-4949

May 17, 2021

E.T. was a very patient and friendly sales person. He worked hard to get me a deal I felt sure about. Great job to everyone involved! More

by avalonderlacki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Garden Grove Kia responded

It's so important that our customers feel confident in their purchases so we are delighted to see this feedback. Thank you so much for shopping with us at Garden Grove Kia! We wish you safe driving.

May 12, 2021

Service was quick, staff was prompt and friendly. answered questions I had and offered future contact if I were to experience every issues with my car After visits More

by sara_arvizu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis mendoza
May 13, 2021 -

Garden Grove Kia responded

Sara, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 10, 2021

Khristina was extremely helpful throughout the entire purchase process. She helped me get the Stinger GT2 I was looking for and I am loving it! More

by mburns83
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kadin Espinosa
May 10, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us! Hearing that you had such an exceptional experience working with Khristina made our day. Drive safely in your new Kia Stinger GT2, and congratulations! We hope to see you back at Garden Grove Kia!

May 07, 2021

The service provided was outstanding. The work was done in a timely manner and everything turned out great. Thank you GG Kia. I definitely recommend this dealership. More

by csantacruz1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
May 07, 2021 -

Garden Grove Kia responded

Thank you for the great review! We are proud to have earned your support and happy to hear that you had such a successful experience working with the Garden Grove Kia team. Drive safely, and we hope to see you again down the road!

May 06, 2021

I Love My Brand New 2021 KIA Forte All I paid was the I Love My Brand New 2021 KIA Forte All I paid was the amount of the New Car lease Payment which is only $10.00 more than my existing Car lease payme More

by Kristina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
May 07, 2021 -

Garden Grove Kia responded

Kristina, thank you for taking the time to leave us a review! We are so pleased to hear that you had a great experience working with our team at Garden Grove Kia, and we will certainly let Justin know that you appreciate his help. We hope that you continue to enjoy your new 2021 Kia Forte!

May 05, 2021

Jacob has been my service advisor each time I have been there and he never disappoints! Professional and great service by him! I recommend him for any service needs. More

by justinsmith2925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
May 06, 2021 -

Garden Grove Kia responded

Justin - Thank you for recommending Jacob! We are thrilled that you can depend on him for excellent service, every visit. Hope to see you next time at Garden Grove Kia!

May 04, 2021

Luis in service department is the best!! Always an easy and thorough job and excellent at explaining what needs to be done and super great at getting it done. More

by shellyfaustwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis service department
May 04, 2021 -

Garden Grove Kia responded

Thank you, Shelly! We're glad to hear that Luis is always so helpful during your service visits. All of us at Garden Grove Kia are grateful for your continued support!

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