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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,744 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,744 reviews

May 01, 2021

I typically never write reviews but this experience was so great I felt like I needed to, It was much quicker than expected and Luis was awesome, extremely helpful, explained to me in detail what my car ne More

by audemarsrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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May 03, 2021 -

Garden Grove Kia responded

Hi! We're so grateful to have earned your review, and we're thrilled that you had an exceptional experience with Luis and the rest of the team here at Garden Grove Kia. It is truly our pleasure to serve you. We hope to see you again soon - and in the meantime, drive safe!

April 30, 2021

Nice experience. Creg assisted me with my car's recall. Staff was there to attend customer and really nice environment with timely delivery of the work in promise time. More

by karnrocks99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Creg
Report | Print
Apr 30, 2021 -

Garden Grove Kia responded

Thank you so much for stopping by to review Garden Grove Kia! We are thrilled to hear that Craig and our team could assist with your recall repairs and we love to see this feedback. Enjoy your weekend!

April 28, 2021

Happy with my niroWent in there with a pre approval Happy with my niro Went in there with a pre approval therefor had no issues with funding and they have a relationship with Orange County credit union More

by Stacy Cruz
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
Other Employees : Dan Le
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Apr 28, 2021 -

Garden Grove Kia responded

Hi Stacy! We're so happy to hear you love your new Kia Niro, and we're glad you had a fantastic buying experience here at Garden Grove Kia. We strive to make the purchasing process smooth and hassle-free for our customers. Enjoy the new ride and we hope to see you again soon!

April 28, 2021

Bought 4 new tires - didn't receive what the warranty is. Also, passenger side rear hub cab damaged. Looks like whoever changed the tires when removing the hub cab damage it. Sent to messages and a pictur More

by haler0702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Aquirre
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May 13, 2021 -

Garden Grove Kia responded

I am sorry to hear about the damage to your vehicle and the lack of effective follow-up communication on our end. It is never our intention to cause our guests any inconvenience and I would like to ensure that your concerns are addressed as quickly as possible. I will look for your contact information, but please feel free to give me a call as well. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 27, 2021

My car was there fir almost 4 weeks waiting on parts to ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do bett More

by genniblair79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service person not listed
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May 12, 2021 -

Garden Grove Kia responded

This is a disappointing review to read, and it certainly doesn't sound like the communicative service we pride ourselves on here. I will be sure to share this feedback with my team, and we will work to improve our attentiveness going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 24, 2021

Khristina was amazing; she helped me find exactly the car that I was looking for, and she made the process very exciting. Walked out a very happy customer with a brand new Forte LXS. I would recommend her se More

by bwiitanen26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
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Apr 26, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Khristina took good care of you here at Garden Grove Kia, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your new Kia Forte LXS!

April 23, 2021

Andrea and Jacob are excellent with Customer Service. They got my part in and scheduled me to come in and have it done. It was finished under the time estimate,which I appreciated. Thanks! More

by ahayoufoundme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Andrea
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Apr 23, 2021 -

Garden Grove Kia responded

We are delighted that our team could exceed your expectations and give you an excellent experience! Thank you for choosing Garden Grove Kia and highlighting the great work of Andrea and Jacob. We hope to see you again!

Apr 23, 2021 -

ahayoufoundme responded

I definitely will be back for any future service needs!

April 22, 2021

Thank you Khristina and team. You guys did a great job helping my grandmother and I get the car we really wanted. You guys are the best! More

by pmussa714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
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Apr 22, 2021 -

Garden Grove Kia responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you and your grandmother had such a successful experience working with Khristina. Drive safely in your new vehicle, and we hope to see you again at Garden Grove Kia!

April 21, 2021

Brian was very helpful and answered all my questions. He was very patient as well the transaction was super fast! Recommend him 100 percent he is amazing More

by lunac087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fierros
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Apr 22, 2021 -

Garden Grove Kia responded

We couldn't be happier to hear that Bob delivered an excellent purchase experience! Thank you for your business and your positive review of Garden Grove Kia. We wish you many safe travels in your new car!

April 21, 2021

We’re very happy with Kia K5 GT line, it’s good car! Thanks so much salesman DAN LE, he’s very nice and support us a lot ! More

by KAWAIISUONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Le
Report | Print
Apr 21, 2021 -

Garden Grove Kia responded

Thank you for the great review! It is wonderful to hear that you found the right vehicle working with Dan and the team. Drive safely in your new Kia K5 GT-Line, and we hope to see you again at Garden Grove Kia!

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