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Garden Grove Kia

Garden Grove, CA

4.7
3,744 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,744 reviews

April 20, 2021

Brian Fierros has great customer service and got me into a new car at a great price..He made the process feel fast and easy. More

by starrrobert2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor, Brian Fierros
Apr 20, 2021 -

Garden Grove Kia responded

We are delighted to hear that Brian made it easy for you to get into your new car. Congratulations! Our team at Garden Grove Kia is grateful for your business and kind review.

April 20, 2021

Everybody at Garden Grove Kia was very friendly and nice to me and my wife, they really assist us and help us especially Khristina who the one We deal with! She is Awesome! More

by rsdigital2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
Apr 20, 2021 -

Garden Grove Kia responded

Thank you so much for trusting Garden Grove Kia with your business! We love to hear that Khristina helped you and your wife find the right vehicle for you. Congratulations and safe driving!

April 20, 2021

Justin found car I was looking for without even telling him what i was looking for. Overall happy customer. Price was just right couldn't ask for more. More

by ARUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
Apr 20, 2021 -

Garden Grove Kia responded

Customer satisfaction is our highest priority so we are thrilled to see this feedback. Thank you for trusting this purchase with Garden Grove Kia! We hope that you continue to enjoy your new vehicle.

April 17, 2021

Todo el servicio fue muy bueno, Luis Mendoza siempre es muy atento y ayuda mucho a resolver los problemas. Solamente tengo para quejarme sobre la persona hispana que no recuerdo su nombre, que recibe a l More

by GUILLERMO FURLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza 5 stars
Apr 29, 2021 -

Garden Grove Kia responded

Guillermo - Muchas gracias por la reseña. Mientras es excelente oír que Luis le ayudó con su vehículo, su otro comentario es muy decepcionante para leer. Queremos lo mejor para nuestros clientes y nunca es nuestra intención para incomodarlos. Le aseguro que hablaré con mi equipo para que podamos mejorar nuestras practicas en el futuro. Si hay algo más que pueda hacer para asistirle, por favor no dude en llamarme. Gracias, Craig Atchison - Service Manager - 714-823-4949

April 16, 2021

I am very disappointed that after offering repeat business to this same dealership they resorted to haggling rather than an upfront negotiation that was mutually beneficial. Although I am happy with More

by DR.YBARRAZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emetrio (E.T.) Torrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Le
May 28, 2021 -

Garden Grove Kia responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. Customer satisfaction is our number one priority, and I would like to speak with you directly about what happened to see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 16, 2021

Easy transaction. Aldo was great. He knew we wanted to just buy the vehicle and leave. Would definitely recommend shopping at this dealership again. Vehicle was a great value. Looking forward to many ye More

by barkingdog1725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Aldo took such good care of you here at Garden Grove Kia, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

April 16, 2021

Andrea was nice enough to wait to assist me with my rental although I had to deal with my insurance company’s incompetence. I would have like abit more communication with my service guy Luis in regard More

by ashley.royster89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis(Service). Andrea (Service)
Apr 29, 2021 -

Garden Grove Kia responded

Ashley - Thank you for this review. We strive to deliver a seamless service experience, and it is great to hear that the team was able to get the job done. I apologize for any miscommunication with regard to returning your vehicle, and I assure you that we will use this feedback to better our practices in the future. Lastly, if there is anything more we can do to assist you or improve your time working with us, please do not hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 12, 2021

It was great. I had a great time there. It was my first time buying a car and I had no idea of what to do, but it was easy. It was explained to me in details, and everything process that was happening was More

by Ogheneruno Daniel Adjaino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kadin Espinosa
Apr 12, 2021 -

Garden Grove Kia responded

Daniel - We are grateful that you came to Garden Grove Kia for your first car-buying experience and we are delighted to see this positive feedback. Thank you so much! Our team wishes you safe and happy driving.

April 11, 2021

The deal was easy. The staff was friendly band reasonable on negotiations. The transaction part was easy too. I would return there if buying a Kia. More

by efetherston63
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Fierros
Apr 12, 2021 -

Garden Grove Kia responded

Thank you so much for your review! We love to hear that your car-buying process went smoothly and appreciate you trusting Garden Grove Kia with your business. Happy travels!

April 08, 2021

I. 've had a great experience at the service center every single time. You can now make appointments for service online...very convenient! Everyone was wearing a mask. More

by dfvazquez77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Safa
Apr 08, 2021 -

Garden Grove Kia responded

Thank you for your continued business and great review! We appreciate you mentioning our team's dedication to safety protocols, as well as our top-notch service. See you next time at Garden Grove Kia!

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