Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garden Grove Kia
Garden Grove, CA
3,741 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,741 reviews
February 05, 2021
Service was great I purchased the Kia K 5 from Garden Service was great I purchased the Kia K 5 from Garden Grove Kia It was time to get my first oil change. My only issue was how long it took me to Service was great I purchased the Kia K 5 from Garden Grove Kia It was time to get my first oil change. My only issue was how long it took me to book an appointment. I made several phone calls , left messages and went on the website to book an appointment. More
by Leon Day
Verified CustomerEmployees Worked With
Chris Reisinger
February 04, 2021
Brought my vehicle for service again, and as always I had excellent service. I always work with Luis and I will continue to service with him. excellent service. I always work with Luis and I will continue to service with him. More
by Simmons.Ry.F
Employees Worked With
Luis Mendoza, Kadin Espinosa
February 04, 2021
The customer service rep Luis was very professional and polite. Checked to see if I had any factor recalls and went over the scheduled maintenance and what the difference was. Hopefully, I will get him polite. Checked to see if I had any factor recalls and went over the scheduled maintenance and what the difference was. Hopefully, I will get him in future service on my Kia Soul. He gave me a time frame as to when my car would be completed and kept in touch. My car was actually ready sooner than anticipated. He went over the work that was done and made me aware that I will need tires in the near future. If I elect to go through Kia for the tires he suggested to call before making the appointment so he can check to make sure the tires are in stock. Excellent Service Rep! More
by haler0702
Employees Worked With
February 03, 2021
Frank Mancilla in the Service Department and everyone else I came in contact with are exceptional in their customer service!!! Very courteous and friendly. Frank needs a BIG raise!!! else I came in contact with are exceptional in their customer service!!! Very courteous and friendly. Frank needs a BIG raise!!! More
by tamsat12
Employees Worked With
Frank Mancilla
February 01, 2021
My wife Kris and me felt we were treated well from the moment we stepped into the dealership until we completed our purchase.The Garden Grove Kia staff from the first too the last was truly great! moment we stepped into the dealership until we completed our purchase.The Garden Grove Kia staff from the first too the last was truly great! More
by thomaswesley46
Employees Worked With
Other Employees :
kenny finance officer was excellent as well, Justin Fernandez
February 01, 2021
Were not pushy at all. They had the best prices. And they allowed me to give the down payment i was comfortable with. Surly Would buy from here again. allowed me to give the down payment i was comfortable with. Surly Would buy from here again. More
by edward.navidad
Employees Worked With
Toshi Saigusa, Brian Fierros
January 29, 2021
Did their best to get my car. Walked out with what I wanted. Second Kia I have purchased in the last 5 years. Look forward to many years of service wanted. Second Kia I have purchased in the last 5 years. Look forward to many years of service More
by Marilynd03
January 25, 2021
Great Service! Everyone is super kind! They got me in and out. Did a really great job on the service of my car. Would recommend my friends come here. out. Did a really great job on the service of my car. Would recommend my friends come here. More
by looloo2526
Employees Worked With
Frank
January 24, 2021
People at the dealership are courteous and the facilities are clean. I had no problem waiting for my vehicle as there was coffee and water available in the service lounge. The restroom was clean and there we are clean. I had no problem waiting for my vehicle as there was coffee and water available in the service lounge. The restroom was clean and there were seats outside. More
by RONNIE.EO
Employees Worked With
Jacob Aguirre
January 21, 2021
Everyone was very helpful and friendly. Kadon in sales was extra nice and knowledgeable. He answered our questions before we had a chance to ask him. was extra nice and knowledgeable. He answered our questions before we had a chance to ask him. More
by ur_baaba
Employees Worked With
Kadon
