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Garden Grove Kia
Garden Grove, CA
3,738 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,738 reviews
October 01, 2020
Luis Mendoza went out of his way to make sure that my concerns were addressed. I waited for my Soul to be serviced and felt secure that Garden Grove Kia was making sure the waiting area was clean and san concerns were addressed. I waited for my Soul to be serviced and felt secure that Garden Grove Kia was making sure the waiting area was clean and sanitized. Thank you More
by janet.oderkirk
Verified CustomerEmployees Worked With
Luis Mendoza, Service Drive Director
October 01, 2020
Very clean waiting area. Clean restroom. Sanitizer stations. Appointment check in was fast. Check out was fast. Luis is always great to work with. I can't wait for you guys to bring back the crew tha stations. Appointment check in was fast. Check out was fast. Luis is always great to work with. I can't wait for you guys to bring back the crew that wash our cars after service! More
by stellagarcia81
Employees Worked With
Luis
October 01, 2020
Very clean, sanitizers everywhere, everyone very helpful, with appointment the wait is shorter - went in for an oil change and the wait was 2 hours which is fair because you know tour car is being checked c with appointment the wait is shorter - went in for an oil change and the wait was 2 hours which is fair because you know tour car is being checked correctly More
by ROLON.YESICA
Employees Worked With
Dan Le
September 30, 2020
It was a very enjoyable experience buying my first car, super friendly people who helped me out through the entire process. Excited about my new car. super friendly people who helped me out through the entire process. Excited about my new car. More
by Cody
Employees Worked With
Justin Fernandez, Dan Le
September 29, 2020
Justin was awesome! I was so happy to purchase our car from Garden Grove Kia! Chad and ET were helpful! The whole experience made it finally nice to but a vehicle. Most of the time, I don't want to deal w from Garden Grove Kia! Chad and ET were helpful! The whole experience made it finally nice to but a vehicle. Most of the time, I don't want to deal with 'salesy' people but this team was a joy to work with! Thanks! More
by DebHill
September 29, 2020
Andrea Biggers made the whole process of buying a new car extremely easy and fast. We were in and out in the matter of two hours, that was a first for us. THANK YOU ANDREA! extremely easy and fast. We were in and out in the matter of two hours, that was a first for us. THANK YOU ANDREA! More
by jackyt20924
September 29, 2020
I'm very annoyed because I found out the loan is with a nationally chartered bank and I specifically told the finance guy and the sales guy helping me that i cannot have a loan with a national bank due to nationally chartered bank and I specifically told the finance guy and the sales guy helping me that i cannot have a loan with a national bank due to my job as. Federal bank examiner. I thought we settled on the kia motor financing which is state chartered but found out yesterday that my loan is with Fifth Third bank. I also got a denial letter from JPMC stating they don't loan to examiners or auditors, so they tried with them as well, another national bank. I just wished they had paid more attention to my request and clarified if they didn't understand bcz this creates an ethics issue for me that I have to report to the OCC's Ethics Office. I called and spoke to Kenny about it yesterday and he had an attitude, was not friendly and was not listening. He kept interrupting me. More
by TYTIAHUNTER
Employees Worked With
Kenny in Finance, Kadin Espinosa
September 29, 2020
I had a great experience with Garden Grove Kia. Specifically their Sales Manager, Chad Clarke. After months of waiting for the particular vehicle (the color combo and trip I wanted was sold out eve Specifically their Sales Manager, Chad Clarke. After months of waiting for the particular vehicle (the color combo and trip I wanted was sold out everywhere), it finally arrived! Chad had wonderful communication with me the entire time. Finally going in to sign the paperwork was a breeze... no haggling, no pressure, down to earth guy. Thanks! More
by ANNETTE C.
Employees Worked With
Chad Clarke, Bryanna Crawford
September 29, 2020
Garden Grove Kia met our needs and we were able to walk out with the vehicle we wanted! Their sales department was our favorite and were very helpful! out with the vehicle we wanted! Their sales department was our favorite and were very helpful! More
by PEREZYASS
September 29, 2020
My 2013 Kia Soul needed maintenance as it just rolled past 100,000 miles. This incredibly expensive visit to the dealership took eight and a half hours. I was initially told four hours when I arrived, th past 100,000 miles. This incredibly expensive visit to the dealership took eight and a half hours. I was initially told four hours when I arrived, then at the six hour mark I was told just one hour more. After eight hours, I asked what was going on and the service rep told me the mechanic still needed to take the vehicle for a test drive and that it hadn't been washed - which would take another hour. I passed on the car wash and left after the mechanic returned. When I booked the appointment I made sure to mention I needed a new wiper fluid reservoir but when I arrived I was informed they didn't have the part, but could order one. Later my service rep advised me he had found one and would install it immediately. No shuttle service, no loaner cars, no snacks, no phone charging available in the lounge. All in all not the best experience. I understand the operation has to run differently during coronavirus, but there was pretty much zero customer service being offered and the inflated prices quickly racked up to a whopping $2000! Clearly the enormous costs of renovating the new posh Garden Grove Kia facility are being passed along to the customers. The old location was better and much cheaper. More
by ANOPENENDING
Employees Worked With
Rudy Cruz
