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Garden Grove Kia
Garden Grove, CA
3,721 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,721 reviews
August 04, 2020
In the service Department Luis was amazing ! He answered all my questions and the car was worked on and done in less then an hour. I felt it was a great service experience compared to other dealerships I ha all my questions and the car was worked on and done in less then an hour. I felt it was a great service experience compared to other dealerships I have gone to in the past. I will definitely be returning in the future. More
by angerqueen2000
Verified CustomerEmployees Worked With
Luis Mendoza
August 03, 2020
My New Car and GG Kia Internet Sales Associate Kadin was terrific, as was Sales Mgr Chris. Both were friendly and professional. We negotiated, I didn't feel overly pres Internet Sales Associate Kadin was terrific, as was Sales Mgr Chris. Both were friendly and professional. We negotiated, I didn't feel overly pressured and the overall outcome was great and my husband and I bought the car. More
by landerson11
Employees Worked With
Chris Mcgregor, Kadin Espinosa
August 01, 2020
I can't remember the name of the service lady, but she I can't remember the name of the service lady, but she was polite and nice. She did a great job. My lower rate is just because my car wasn't washed a I can't remember the name of the service lady, but she was polite and nice. She did a great job. My lower rate is just because my car wasn't washed after the service was completed. The service lady is not listed, so I picked anyone. More
by YSOTO44
Employees Worked With
Don't know the name
July 31, 2020
Service was great. Was greeted and assisted in a timely manner. I wish we could’ve gone through some recommendations together but was pleased with the service provided. Was a little disappointed about not manner. I wish we could’ve gone through some recommendations together but was pleased with the service provided. Was a little disappointed about not having the car wash service avails but seeing as in today’s climate it was understandable. More
by alexgomez46
Employees Worked With
July 31, 2020
Great Customer Service I would of gave it 5 stars, if I would have gotten the 1st rented vehicle credited to me since a part wasn't available for my vehicle, so no service w I would of gave it 5 stars, if I would have gotten the 1st rented vehicle credited to me since a part wasn't available for my vehicle, so no service was done to it but still got charged for the rental. The 2nd time I went the part ordered was defected, another bummer. Third time was a charm, when I got there Alexis had a rental ready for me and finally the part was right and my vehicle was repaired. More
by Javibarillas
Employees Worked With
Alexis
July 31, 2020
It couldn’t not have been a less painful. Kadin was amazing. I will go back in the future and make as many referrals as I can. amazing. I will go back in the future and make as many referrals as I can. More
by ebgirlie
July 30, 2020
Were very helpful, informative, personable, and made the experience great for a first time buyer! Andrea set up the test drive and helped offer other options that could suit my needs. Kadin helped me with t experience great for a first time buyer! Andrea set up the test drive and helped offer other options that could suit my needs. Kadin helped me with the actual purchasing and was so thorough and honest about everything going on and made the experience a delight! More
by joselyn.beau
July 30, 2020
CPO Rare Find I happened to be in the area & found a great used car with extremely low miles. My salesman, ET, was great & the sales manager was very helpful too. I happened to be in the area & found a great used car with extremely low miles. My salesman, ET, was great & the sales manager was very helpful too. The only problem we had was the finance department - the person handling our transaction kept changing the figures we were shown. I had the manager take care of us the next day & we were able to get the car we wanted. Very trying, but was worth the result. More
by Lisa Miyazaki
July 30, 2020
car was not repaired Brought my car back in to the dealer to have the breaks/roaters looked at for a second time as they continue to shake when I brake. told the service g Brought my car back in to the dealer to have the breaks/roaters looked at for a second time as they continue to shake when I brake. told the service guy I thought they needed to be put on the lathe, since the last time I was in (a week or so ago) they said nothing was the matter. My car was at the dealer all day, when I picked it up my car, the service guy they suggested I have the roaters put on the lathe as they didn't see anything the matter with them visually. We had spoke about this when I made the appointment and when I dropped off the car. Seems your service people don't really listen to the customer. Service guy blamed it on covid and suggested I make a 3rd appointment to fix something you couldn't fix during 2 appointments. I have brought my car to your guys since I purchased it, but I won't be back. More
by GOALIEGIRL31
Employees Worked With
Jacob
