Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garden Grove Kia
Garden Grove, CA
3,941 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,941 reviews
January 31, 2020
Very appreciate from their service and assistance. Everything was done quickly and settled my decision comfortably. I hope to get another Kia from them again in the future Everything was done quickly and settled my decision comfortably. I hope to get another Kia from them again in the future More
by tkcad6141
Verified Customer
January 31, 2020
Long Wait and Finance Issues After three and a half hours at this location, our paperwork was finally drawn up. I purchased my 2016 Kia that I had previously leased. Paul did not After three and a half hours at this location, our paperwork was finally drawn up. I purchased my 2016 Kia that I had previously leased. Paul did not go over financing options with us and after such a grueling wait. I did not ask for details. I have excellent credit but ended up with a 5.9 percent finance charge and 6 more years of payments. 9 years of payment for a 17,000 car. Won't do that again! Billy did not show up on time for our appt. so James assisted us and was very professional. More
by KACARLL
Employees Worked With
Paul in Financa, James Allen, Billy Cummings
January 31, 2020
James made our experience great! We contacted James by phone and told him what we were looking for, and he got back to us shortly. He worked hard to find us the car we wanted and to g We contacted James by phone and told him what we were looking for, and he got back to us shortly. He worked hard to find us the car we wanted and to get us the lease deal we wanted. We left feeling like we were well cared for by James and the dealership. More
by PRHANSEN
Employees Worked With
Paul in finance, Chris Mcgregor, James Allen
January 30, 2020
HOT MESS-as a first time buyer I had a two day car shopping experience. I only returned the second day because I sales manager and sales person had promised me amazing things. I was I had a two day car shopping experience. I only returned the second day because I sales manager and sales person had promised me amazing things. I was sold came back the next day with my brother to co-sign. THANK GOD he was with me.. the moment we were moved to financer, EVERYTHING that was promised was thrown out the window, however some accommodations were made. I should have not signed and left. But I am happy with the car, just not my first car buying experience. I must add that a couple days later, they mailed me my contract. A simple mistake was made, from the person that had mailed me the contract. Whom ever mailed me the contract had accidentally attached a mans credit score, on that paper it had his credit score and full name. It could have been a huge mistake if this was mailed to the wrong hands…. p.s I shredded the mans paper work... More
by elizabeth.gomez
Employees Worked With
Bryanna Crawford
January 30, 2020
Awesome service! Moises is an awesome service rep, even though I was only in there for an oil change (and had a coupon :)) He still was polite and prompt with my vehic Moises is an awesome service rep, even though I was only in there for an oil change (and had a coupon :)) He still was polite and prompt with my vehicle More
by adrian77727
Employees Worked With
Moises
January 30, 2020
Absolutely the best experience I’ve ever had purchasing a vehicle. From my first contact with Anthony C to Paul in financing. Highly recommended. Great !! vehicle. From my first contact with Anthony C to Paul in financing. Highly recommended. Great !! More
by nomeone75
Employees Worked With
Anthony Calabrese , Paul in financing.
January 30, 2020
Luis was very kind and helpful, he made sure i was informed about all the things the service department offers. He also informed me of everything being done to my car. informed about all the things the service department offers. He also informed me of everything being done to my car. More
by gruben39
Employees Worked With
Luis Mendoza
January 30, 2020
We had a terrific experience, Our Sales Person was amazing.. Awesome experience. Car was delivered.... We bought for a great price, with exceptional sales team. Garden Grove KIa is a great place to purchase your Awesome experience. Car was delivered.... We bought for a great price, with exceptional sales team. Garden Grove KIa is a great place to purchase your next KIA. More
by RHONDASKYY
January 30, 2020
I bought my kia last July 2019 and I was assisted by Stella at the time. Stella is great! I loved her attentiveness and effort while processing my purchase. Stella was definitely on it & with maintenanc Stella at the time. Stella is great! I loved her attentiveness and effort while processing my purchase. Stella was definitely on it & with maintenance and detail. She made sure to have me drive off the lot satisfied. Thank you stella, I appreciate you. Paul park in the financial department -honest and understanding person I met! He was also very patient with me . at the time I was a first time buyer. I had plenty of questions...He gave it to me straight and some tips! For that I took some knowledge and my car home.. Thank you Paul. I appreciate you. Foward to 2020 I was in my first car accident 2 weeks ago and my car was totaled. I went right after work to KIA It was a busy night but I went anyway and I met with rep Kadin. Kadin has a big energy and positive attitude! I had lost track of time that night..his knowledge and interest in cars helped me greatly with making my decision. Kadin is awesome! I had my mind made up sooner then expected! The financial Part went smoothly with Kenny as he is very timely and helpful with processing the paperwork for you. I’m so relieved I have a car again! Starting the year off with (good vibes) thanks to KIA team! More
by JUDITH.MUNOZ2291
Employees Worked With
Stella, Kadin, Paul, Kenny
