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Garden Grove Kia
Garden Grove, CA
3,715 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,715 reviews
March 30, 2024
Garden Grove Kia has always been the place to go. I trust them for any of my Kia needs. Everyone from the Sales staff to the Service team have been A++!! I trust them for any of my Kia needs. Everyone from the Sales staff to the Service team have been A++!! More
by nlemons
Verified CustomerEmployees Worked With
March 29, 2024
We walked into the Dealership knowing what car we wanted. We changed our minds 3 times. We finally selected the car that was right for us. Our sales person, David Sushch, and the Finance dept were very polit We changed our minds 3 times. We finally selected the car that was right for us. Our sales person, David Sushch, and the Finance dept were very polite and helpful. We never felt rushed. They answered all of our questions. Most important, total time spent at the dealership was 2 hours. We will definitely be back to purchase another car from Garden Grove Kia More
by Steve60
Employees Worked With
David Sushch
March 29, 2024
I made the reservation online with Andrea, however, she was in the middle of a sale when we arrived. Fortunately, she was able to have Aldo work with us. He is great!!! Everything went very smoothly fro was in the middle of a sale when we arrived. Fortunately, she was able to have Aldo work with us. He is great!!! Everything went very smoothly from the test drive, to negotiating the price, to financing, to pairing my phone & making sure I knew enough to drive safely home and beyond. We have already recommended the dealership to everyone we talk with. Thank you !! More
by janmadnick
March 28, 2024
Extortion, deception, unethical practices and unprofessionalism defines the recent downturn that Garden Grove KIA has gone through. My 2018 KIA Optima had a check-engine light running, so I decid unprofessionalism defines the recent downturn that Garden Grove KIA has gone through. My 2018 KIA Optima had a check-engine light running, so I decided to bring it to the dealership to address by making an appointment with their representative Jacob who was also going to work with my car upon that day. My car was dropped off by family and they stated they would call when they figure out what was going on with the vehicle. They stated that a “pump” that goes into my motor had to be “replaced” for “$2,580.” My family and I asked if it was covered by my warranty since it was still under 100,000 warranty and literally was in their care a month ago for an engine/motor recall that they told me to resolve previously. Jacob stated that he “did not check” if it was covered by warranty because “it would take me too long like 30 minutes to check that, so it’s $2,580….” So my family and I checked and it was covered by the warranty and had to educate him on that. Jacob was unprofessional and rude throughout the process and acknowledged that we were right, and stated we could not pick up the car for the evening and then stated we could and was going back and forth with information. Long story short he said they need to “keep the car.” Next day; Jacob calls and states that there is a “$900 fee” needed to “clean the smudge on the motor since the car is not well kept and oil not being checked.” Again another lie. I had documentation from when my car was recalled to be taken into the Garden Grove Dealership and copies of all my service reports from my car has been at KIA for oil changes and at another place I get oil changes, and my car has never missed it’s oil change (do it every 3,000 miles). Again with his rude behaviors and accusatory statements that the car was “unkempt,” but there is clear documentation that its had its regular maintenance. We asked for another employee Luis who was super supportive and helpful stating that Jacob was incorrect and that there was “no smudge” and the car is actually in good condition based on just “wear and tear,” but nothing major had to be done. They winded up charging me $180-ish dollars for an oil change and after 2 days I was able to get my car. So basically from trying to charge me $2580 + $900….. it was both a lie and covered by warranty……. WATCH OUT! Due to this experience I will never be buying a KIA Vehicle again, which is sad since our family has boughten 4 KIA Vehicles from this location. KIA Corporate needs to investigate this location for the unethical practices. More
by Skylar V
Employees Worked With
Jacob & Luis
March 28, 2024
Had a very positive experience at the dealership. The service representative was courteous and helpful with my recall issue. My car was ready when promised and even received a complimentary car wash. The service representative was courteous and helpful with my recall issue. My car was ready when promised and even received a complimentary car wash. More
by dfuji22
Employees Worked With
Effrain Perez
