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Gates Nissan

Richmond, KY

4.9
1,093 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for. For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories. Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications. Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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4098 Atwood Drive

Richmond, KY

40475

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Showing 1,093 reviews

February 28, 2019

Very pleased! Everyone I worked with was extremely nice, they gave me 1k more for my trade in than a competitor, and they got me a payment that worked for my budget More

by Shaye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly Goodwin
Mar 06, 2019 -

Gates Nissan responded

Congratulations on your new Nissan Murano! What a fantastic SUV! Thank you so much for allowing Gates Nissan's family serve you during your purchase process! Let us know if you need anything!

February 21, 2019

Pamela is always smiling and friendly. She explains clearly what the vehicle issues are and what options are and what the cost would be. Coming to Nissan More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Feb 21, 2019 -

Gates Nissan responded

Thank you so very much Mark! We thank you so much for sharing your kind words about Pamela! We appreciate your business!

February 21, 2019

Excellent service Kathy Smith and Pamela Thompson are always quick to respond to any problem you might have with your vehicle. If there is a need to leave your vehicle More

by FastEddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Feb 21, 2019 -

Gates Nissan responded

Thank you so very much for sharing these kind words about Kathy and Pamela! They are amazing and we so appreciate you taking time to share! We so appreciate you and your business!

February 20, 2019

Great Service This service department is by far one of the best. I was greeted quickly and my service was completed quickly. Someone came to the waiting room to c More

by myfirstnissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience with us at Gates Nissan! Kathy and the service team work very hard each day to offer a fantastic customer experience to our guests. We're pleased to hear your experience was great and we so appreciate you taking time to share your feedback with us! Please do not hesitate to reach out to us if you need anything in the future!

February 16, 2019

Buying a car i needed and wanted. i found a car that i wanted.it drive's good.this car has every thing i need in a car. I love my car and the people sold it to me. Thank u al More

by Brenda70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Wilburn, Keirstyn Yocum
Mar 07, 2019 -

Gates Nissan responded

Thank you so much from all of us at Gates Nissan!

February 16, 2019

Fantastic Customer Service-Bought Murano! We had been looking for a Murano with few miles. The customer service that Austin Mikel offered was exceptional. We had been to other dealers around More

by Risinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Management, Austin Mikel
Apr 03, 2019 -

Gates Nissan responded

Thank you so much for trusting Austin and making the trip down to Gates Nissan! We so appreciate your business and hope you're enjoying your Murano!

February 15, 2019

Awesome experience The experience buying my car was nearly painless, except for the payment. (Lol) Michael was very helpful and thorough in explaining everything with th More

by waconurselynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keirstyn Yocum
Mar 07, 2019 -

Gates Nissan responded

Thank you so much for rating us 5-stars and sharing your purchase experience with Michael! We so appreciate you and your business! Thank you from the Gates Nissan team!

February 14, 2019

service dept I bought my car here and ALWAYS have it serviced here. These people are so nice and I love the way they come out to the waiting area to explain any l More

by ritasjuke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady where you pay your bill is also wonderful, Pamela Thompson
Mar 07, 2019 -

Gates Nissan responded

We are very grateful for the hard work Kathy and Pam do for us each day! We so appreciate you taking time out to share your service experience with us! Please never hesitate to reach out to us if you need anything!

February 13, 2019

Good Job Had me in and out very fast and took care of my car.She was very nice.Good Job.I am a car buyer and do not work for any dealer. More

by rehalcomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Mar 14, 2019 -

Gates Nissan responded

Thank you for your feedback! We so appreciate it!

February 13, 2019

Great job Gates Nissan. Recently used the service department here and received outstanding service from the whole team. Great dealership. They believe in helping you in any More

by lawatts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Gates Nissan responded

Thank you for your kind words and rating of us! It's always our absolute pleasure!

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