Gates Nissan

Excellent Experience Highly recommend. Knowledgeable, efficient and extremely courteous. Have never had reason to doubt cost or service. Thanks to the staff and mechanics Highly recommend. Knowledgeable, efficient and extremely courteous. Have never had reason to doubt cost or service. Thanks to the staff and mechanics at Gates Nissan. More

Oil Change I always bring my car to Gates Nissan. The staff is always very courteous and friendly and always get me right in for service. They always do a thorou I always bring my car to Gates Nissan. The staff is always very courteous and friendly and always get me right in for service. They always do a thorough inspection on my car and gives me an estimate right away. More

First time at Gates for an oil change due to another location not being able to put my low sitting car on the ramp. The staff was very professional, friendly an at Gates for an oil change due to another location not being able to put my low sitting car on the ramp. The staff was very professional, friendly and polite. Even though I just had service performed on my car, I'm sure the sales department is just as amiable and helpful as the experience I encountered. The service was great, and I would recommend it! More

Maxima service As usual our vehicle was serviced at a very high level in a timely manner. Kathy keep us informed about the progress of our car and as always let us k As usual our vehicle was serviced at a very high level in a timely manner. Kathy keep us informed about the progress of our car and as always let us know what extra was needed and asked if we were OK with the work to be performed. Our car has 105,000 miles and operates like it is brand new by following the service protocol followed at Gates. More

Michael Statham, Professional and Trustworthy Salesman! I gave Gates Nissan a FIVE STAR rating for many reasons. It all started with Michael, my salesman. I had Been without a car for five months. I spoke I gave Gates Nissan a FIVE STAR rating for many reasons. It all started with Michael, my salesman. I had Been without a car for five months. I spoke with Four dealerships in Lexington and I was very disappointed in each of their follow up to the questions I had. From the first conversation I had with Michael, I knew this was going to be different. I explained to Michael, I didn't have a car and would need a ride to Gates Nissan which is thirty minutes from where I live. No problem, he confirmed the night before that he would pick us up at 8am the next day. Michael was there at 8am and it was smooth sailing. Michael listened to my daughter and I. We told him what I needed in my new Nissan? I'm a sales Rep for KY and WVA. My car is my second home. This was going to be my 10th Nissan purchase and it turned out to be the best of my life. From the first time I got in the drivers seat, I knew the 2017 Sentra was my car. It had everything I wanted and needed in a car and nothing I didn't. Michael explained everything about my new Sentra and even set my phone up for "hands free driving". Michael, was a professional from the first phone call and through the entire process. He followed up after the sale to see if my daughter and I had any questions he could answer. Do yourself a favor. If you need a new car, call Michael at Gates Nissan, you'll be glad you did. More

Expected scheduled service & results Scheduled service in & out as expected, diagnosed issue with program code on one of my fob key units, explained what must be done to resolve issue Scheduled service in & out as expected, diagnosed issue with program code on one of my fob key units, explained what must be done to resolve issue More

Great service dept.They always make sure to keep me posted about details that need to be taken care of on my vehicle with the multipoint inspection.Kathy and Pam ar dept.They always make sure to keep me posted about details that need to be taken care of on my vehicle with the multipoint inspection.Kathy and Pam are always very professional and courteous.I would definitely recommend this service department.Thanks More

Just like family! Gates Nissan has again went abouve and beyond my expectations. I have bought four cars from them and every experience has been wonderful ! Anthony Log Gates Nissan has again went abouve and beyond my expectations. I have bought four cars from them and every experience has been wonderful ! Anthony Logan and scotty Witt never cease to amaze ! Thanks guys More

Friendliest dealership I ever been to. I found the truck that I wanted (Nissan Frontier w/ manual trans.) searching on your website. I submitted a question about it. Todd Curtis contacted m I found the truck that I wanted (Nissan Frontier w/ manual trans.) searching on your website. I submitted a question about it. Todd Curtis contacted me. He worked with me through the whole process of purchasing that Frontier. He as well as everyone I came into contact with made me feel like I was very important. The nicest staff I've ever encountered at a dealership. I will definitely recommend Gates Nissan to everyone. Thanks Y'all! More

Routine service follow up Quick service and short waiting time. Very courteous, helpful, and friendly personnel. Recommendations for potential future service and repair were r Quick service and short waiting time. Very courteous, helpful, and friendly personnel. Recommendations for potential future service and repair were received. The vehicle was returned freshly washed and conveniently when service was completed. More