Gates Toyota - Service Center

Excellent Service Department My Maintenance Visit was pleasant and the wait time was very close to what the Service Dept estimated it would be. I was pleased that all the employee My Maintenance Visit was pleasant and the wait time was very close to what the Service Dept estimated it would be. I was pleased that all the employees that I saw were in face coverings or shields, which made the visit a lot more safe feeling. I am always grateful for this dealership, as I am always treated with respect and they keep you up on what they need to do and, keep me informed as they are doing it. More

Everyone one is friendly and knowledge when asked questions. If something needs replaced they show you the product the recommended to be replaced. The waiting area is comfortable and quiet. I recomme questions. If something needs replaced they show you the product the recommended to be replaced. The waiting area is comfortable and quiet. I recommend them to everyone. More

Gates treats me like family they do the best for my car. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. More

Friendly and infomative. I asked to have the brakes checked out because of a noise and asked them to do a oil change while it was in there. Plus i needed a quote on some new t I asked to have the brakes checked out because of a noise and asked them to do a oil change while it was in there. Plus i needed a quote on some new tires and they gave me a quote on three different kinds of tire and i appreciate that. They also had a few other items that may need to be looked at as well. More

Recall, Service My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got m My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got me a car for the day. The service was done in the time frame they said it will be done. I love Gates. More

Reliable I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. More

Great timing and great customer service. I left my vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints a vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints at all. More

Great Service We like to keep our cars for a very long time so they need a lot of TLC. As always the problems we were having were quickly assessed and by later tha We like to keep our cars for a very long time so they need a lot of TLC. As always the problems we were having were quickly assessed and by later that day the vehicle was ready to go! More

Professional and Fair In all my dealings with them over the years (about 11) , they've been honest with me and fairly priced. I always complain in their surveys that they s In all my dealings with them over the years (about 11) , they've been honest with me and fairly priced. I always complain in their surveys that they should give me a free hat as a joke, but at this point I should probably just buy one because I haven't felt like they were trying to upsell me on repairs I didn't need. They've maintained my vehicle well ever since the I bought it new from a dealership in a different nearby city. No complaints . The couple times I did feel like there was something slightly hinky they made it right on the next service visit. More