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Gates Toyota - Service Center

South Bend, IN

4.4
556 Reviews

556 Reviews of Gates Toyota - Service Center

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September 10, 2020

Service was excellent. I went to another Toyota dealer in the area had made appt they had nor record...i headed to Gates. Dependable always! More

by JUMPLEBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
she was in the oil change area
September 10, 2020

Easy to make the appointment. The appointment lasted as long as I expected. The service adviser, Brian Gardner, was very friendly and explained everything that was done to my car. More

by DAVID.REMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2020

I was able to make my appointment online which made it so convenient. The staff is Friendly and knowledgeable. They made my appointment very nice. Wait time was sooner than later. Thank you! More

by NASCARGIRL0406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback! We appreciate the opportunity to serve you and make your visit simple. Thank you for your business and thanks for choosing Gates!

September 04, 2020

Came in for 45,000 mile service and recall correction. We were told an hour and a half. Everything was done in less time. We always have good experiences with the crew. More

by KONIECZNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Gates Toyota responded

Hey there, Thank you for your great note! We appreciate your business and the chance to serve you. We look forward to assisting you again!

September 04, 2020

Very good service as always. Service technicians were quick and responsive.Oil change done as expected. All fluids and other items checked as appropriate. Thanks. More

by RFOXYLOXY
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback! Thank you for allowing us to assist you and earn your business! We look forward to serving you again!

September 03, 2020

A returning customer for the excellent service I have always received. Would recommend gates Toyota for all your car needs, always friendly to help and serve More

by DMCOMBES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Westafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Gates Toyota responded

Hey there, Thank you for your high recommendation! We appreciate the opportunity to meet your needs again and we hope to assist you in the future. Thank you for your business!

September 03, 2020

Prompt efficient service I don’t like twenty fiveeword Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you t More

by STACY47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Gates Toyota responded

Hey Stacy, Thank you for your 5-Star rating! We appreciate the opportunity to serve you!

August 31, 2020

Service department seems very good as they always fix my problems & take care of my vehicles quickly & accurately. Also, oil change Department is very good More

by DALEisol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Aug 31, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! We look forward to working with you again!

August 31, 2020

The service was excellent. Routine 10k mile service. Promptly put car into service and kept me updated throughout, including any issues found. Very professional and will be going back for future servi More

by Car Guy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback! Brian, Stephen, and our team consistently bring the best for our customers. Thank you for allowing us to assist you and we look forward to working with you in the future!

August 28, 2020

MY EXPERIANCE WITH GATES TOYOTA HAS BEEN VERY GOOD SO FAR . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! More

by daveplane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive note! We appreciate the opportunity to assist you and we look forward to working with you again. Thank you for your business and thanks for choosing Gates!

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