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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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May 07, 2020

The Service Department was excellent as always. My service was completed ahead of the scheduled time they told me. The customer service agent went over everything that was done, as well as what should More

by JOHN.J.GULANICK
Recommend Dealer
Yes
Employees Worked With
Trent Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Ummel
May 07, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! Our service goes above and beyond while delivering a great experience for everyone. Thank you for your business and we look forward to assisting you in the future. If we can be of further assistance then please let our team know. Thanks for choosing Gates!

May 06, 2020

Friendly, efficient, competent, and thorough I have been servicing our vehicles at this dealership for over 20 years. I appreciate their attention, service and value. Thank you for your continu More

by veterancosmicrocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 06, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback and great review! We appreciate the opportunity to serve you and we look forward to assisting you in the coming years. Thank you for your business!

May 05, 2020

1st 5k Check up for 2020 RAV4 Quick service, staff didn't wear face masks & customer did not either. Management should require face masks to all staff while talking to clients & Re More

by DMMEPM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your review! We are working hard to make your next visit a 5-Star experience and finding ways to effectively meet the health needs of our clients. We look forward to assisting you in the future!

May 05, 2020

The service is always great but this time the wait was a bit longer than normal. Replaced a skid plate bolt however was notified about an hour in and never noticed that I was billed for it. I’ve always used More

by m.corbett20
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback. We appreciate the opportunity to learn about your visit and also correct things for the future. We're sorry about the longer wait and the bolt. We will pass this information on to the service department so that they can look into this for you. Thank you for your business and thanks for allowing us to look into this for you.

May 04, 2020

Gates Toyota has always been an excellent dealer and service area for my truck. I would recommend their team and services. Always pleasant, friendly and fast. More

by RUNMIN2010
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! We appreciate the opportunity to serve you and assist with the servicing needs of your truck. Thank you for your business and thanks for choosing Gates!

May 01, 2020

The service was great, and soon as it is time I will be back for an oil change And any other device that I may need More

by GUY.LATHION
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Crimmins
May 05, 2020 -

Gates Toyota responded

Hey Guy, Thank you for your great feedback! We appreciate your business and we look forward to assisting you in the future!

May 01, 2020

People are always friendly and the service is great. Been coming to this dealership for 6 tears and always been tretd great . Wiil continue to dear with Toyota! More

by MIKEH1203
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback about your experience with us! Thank you for your business and we look forward to assisting you in the future!

May 01, 2020

Great pick and delivery service! Due to Covid-19, they offer free pick and delivery service when my car need services. Scheduling for the service, pick up and delivery is very easy an More

by Vincci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I think there is a Steve and a women that pick up and delivery my car.
May 05, 2020 -

Gates Toyota responded

Hey Vincci, Thank you for your great feedback about your experience with us! We are working hard to make your next visit 5-Stars across the board. Thank you for your business!

April 30, 2020

over 25 yrs customer for more than 25 yrs. Love Toyota. set apt. on line. Service did not know I wanted new tires. Hope they look at notes on appointments. More

by LAPLACESHELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Samantha
Apr 30, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your visit with us. We are sorry to hear that the notes were overlooked. We are constantly looking for ways to improve and we will look into this. If you have other feedback which you'd like to share, feel free to email us at editor@gatesautomotive.com with a brief description. Thank you for your business and thank you for helping us improve!

April 30, 2020

Excellent service Came for a broken belt. Took them 15 min to fix it. Quick and good quality service. I appreciate your diligence, friendliness, and work quality. More

by PABLOROBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Downs
Apr 30, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback about your visit! We appreciate your business and we look forward to assisting you again. Thanks for choosing Gates!

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