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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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September 09, 2019

Fast but sorry to bother them at work Showed up at 5 as soon as I could get there and they acted like I was bothering them asking for the dexos oil change. They checked all the boxes, but More

by B9876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Express service Woman. No idea her name.
Feb 10, 2020 -

Gates Toyota responded

Hey there, We are sorry to hear about your visit. Our goal is to have provide a great customer experience during every visit. We would like to learn so we can make your future visits better. Please email editor@gatesautomotive.com with a brief description. Thank you and we look forward to making it up to you during your next visit.

September 09, 2019

Always a great experience I have been going to Gates for at least two years now, I never have a problem. They always take of any concerns I might have any questions that I have More

by FRANCISCO.DELGADO77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thanks for your great feedback! We look forward to working with you more in the future!

September 09, 2019

Awesome - Thanks Mike for thorough info Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, More

by holyspirit37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive feedback! Thanks for your business during the last 15 years and we look forward to many more! Thank you for choosing Gates!

September 06, 2019

Excellent Service As always, we had excellent service and the location is great for grabbing a bite to eat while we waited! The timing was perfect and it was a fabulous More

by JOMAL35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating! We are glad you found the opportunity to turn it into a date night and glad we could be a small part of it! Thank you for choosing Gates!

August 23, 2019

Normal Everything went good. Got right in and the wait was under an hour. Comfortable lounge to wait in, wish they would of washed my car. More

by DARLENEWESOLEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive feedback! We appreciate your business!

August 23, 2019

It was ok The timing was great, but I didn't get a clear answer on why I needed one oil change (38.50) vs the cheaper one. I just wanted the basic oil change no More

by SUZIE35017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who they were :/
Feb 10, 2020 -

Gates Toyota responded

Hey there, thank you for your great feedback! We apologize for not giving a clear answer about your oil change questions. We would love to answer them for you, feel free to give our service department a call and one of our advisors will gladly assist you!

August 22, 2019

The Service Team is Greatly Appreciated These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. More

by JONECARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fahey, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive rating! Our staff works hard to provide a great customer experience to everyone. Thank you for choosing Gates!

August 22, 2019

Excellent Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast More

by PATRICIABUENO66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Westafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McNally, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating and thanks for your business!

August 21, 2019

Quick and easy 5K maintenance on my lease. Gates was super quick with the 5K maintenance for my lease. I was able to get an appointment the same day I called, which got me in and out within 25 More

by SYDNEY.EZELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thanks for your 5-Star rating!

August 20, 2019

Great Customer Service (nice) The price was within my budget and the service was nice great job everyone will definitely be back for all my repair on my Rav 4 More

by DARLENEBERRY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive feedback! We appreciate your business!

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