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531 Reviews of Gates Toyota - Service Center
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June 29, 2019
Always a pleasure doing business with Gates I've been a Gates customer for more than 25 years. I've never been disappointed with them and an happy to take my vehicle there for service. I've been a Gates customer for more than 25 years. I've never been disappointed with them and an happy to take my vehicle there for service. More
by GWEAVER
Verified CustomerEmployees Worked With
Brandon Crimmins
June 26, 2019
Quick service Nothing specific to report about my oil change. I went to Walmart while I was waiting and my car was done before I returmed and before promised. The Nothing specific to report about my oil change. I went to Walmart while I was waiting and my car was done before I returmed and before promised. The estimate was longer than actual. More
by RICK.BURMEISTER
Employees Worked With
Mike Fahey
June 24, 2019
Excellent Services The service department has always been very efficient and prompt in working on my car.I like having service done at the dealership so when I would dec The service department has always been very efficient and prompt in working on my car.I like having service done at the dealership so when I would decide to trade my car in they could print out an entire history of maintenance. More
by KTRAZ1215
Employees Worked With
Mike Fahey, Landon Wiegand, Brandon Crimmins
June 21, 2019
Gates is always on their A-game. I have dealt with Gates Toyota service for about 3 years now. They earned my business in sales by taking care of me in service first. They continue to I have dealt with Gates Toyota service for about 3 years now. They earned my business in sales by taking care of me in service first. They continue to earn my business with every service visit, always top-notch professional in every aspect of service. On a recent visit, there was an incident on the alignment rack that left a very small dent & tear in my hood decal. They were very professional & apologetic about the incident, and were very accommodating to me in getting the repair completed in a very professional manner. In case you lost count (or weren't counting), I used the word "professional" 3 times in my review. It's why I continue to trust Gates to service my baby. This review was about service, but I received the same level of professional treatment from the sales department. Shout-out to Drew & Stephen! More
by Bill
June 20, 2019
Always top-notch service Have been a customer at Gates Toyota for many years and have kept coming back because of the excellent staff and service I receive. Highly recommende Have been a customer at Gates Toyota for many years and have kept coming back because of the excellent staff and service I receive. Highly recommended! More
by MROTHEKER
June 19, 2019
Good Customer Service THEY TOOK CARE OF MY VEHICLE ISSUES AND ADVISED ON MAINTENANCE COSTS AND WHEN TO COMPLETE THE UPDATES. DID REQUEST OF FEMALE CUSTOMER SERVICE NEW TIR THEY TOOK CARE OF MY VEHICLE ISSUES AND ADVISED ON MAINTENANCE COSTS AND WHEN TO COMPLETE THE UPDATES. DID REQUEST OF FEMALE CUSTOMER SERVICE NEW TIRE BE PUT ON FRONT SINCE HAVE FRONT WHEEL DRIVE BUT WAS PUT ON REAR INSTEAD. THANK YOU More
by COOKIES.10_22
Employees Worked With
NOT SURE OF THE NAMES
June 19, 2019
Service. Solved the issue I had. No upsell! I've gone to other Service Centers and it seems their primary goal is to run up cost. If I visit for a General m Solved the issue I had. No upsell! I've gone to other Service Centers and it seems their primary goal is to run up cost. If I visit for a General maintenance check, I expect to be inform of preventive concerns, but not when I have e specific request. More
by DMANNS0607
Employees Worked With
June 18, 2019
Service Brian was very helpful and explained exactly what was needed to be done. I was passing my Rav4 to my oldest daughter after purchasing a new Rav4. I wa Brian was very helpful and explained exactly what was needed to be done. I was passing my Rav4 to my oldest daughter after purchasing a new Rav4. I wanted the car ready for her use. More
by ROSLYN.RICKER
Employees Worked With
June 17, 2019
Excellent My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally done. I get home and park it in my garage and the next morning had oil on my garage floor..I had to Jack up my Toyota to check and see where it was coming from. There was oil dripping underneath on the cover below the oil filter.I pulled the cover off and discovered the oil was old oil that spilled while taking old filter off but not cleaned off. I would expect a little more care could have been taken to wipe off the residual oil that was left on my vehicle. More
by TUNIEMOOSE
Employees Worked With
June 15, 2019
Friendly on time service I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services befor I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services before prior to Toyota recommendation. This was in another state we live in winter. Also a discounted price on service this trip. More
by Bob
Employees Worked With
