Back

Gates Toyota - Service Center

South Bend, IN

4.4
558 Reviews

558 Reviews of Gates Toyota - Service Center

Sort by
August 20, 2019

Great Customer Service (nice) The price was within my budget and the service was nice great job everyone will definitely be back for all my repair on my Rav 4 More

by DARLENEBERRY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive feedback! We appreciate your business!

August 20, 2019

Brake job (*calipers) completed perfectly. Called service department about the brakes producing a clicking sound when pressing. Calipers had dried out. New calipers. Brakes are now smooth, pe More

by DOUG.GILMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey Doug, Thank you for your 5-Star rating! We appreciate your business!

August 19, 2019

Great They have always been very helpful. I would highly recommend them to anyone. I always schedule my next appointment so I am ready to head to keep my v More

by SHEILASCOTT620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Ummel, Landon Wiegand
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great feedback!

August 19, 2019

Fast & efficient your always very courteous, the only thing you keep calling me Rose It's Renee. Great service program though. Got me right in and out More

by TAZ2306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 10, 2020 -

Gates Toyota responded

Hey Renee, Thank you for your excellent feedback! We are sorry we keep messing up your name. Thank you for choosing Gates!

August 12, 2019

new tires/ alignment/ brakes I came in to have a oil change and met Stephen who was pinch hitting from the service dept. I asked about new tires and brakes. He came up with severa More

by BOETHIUS52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey Patrick, Thank you for your great review of your experience with us! We appreciate your business!

August 12, 2019

Service and purchase of new car. Gates Toyota has always taken care of me. 10h vehicle purchased here and will continue. Service department always friendly and know me by name. Treat More

by DMCOMBES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Westafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Wiegand, Kaylen Andrews
Feb 10, 2020 -

Gates Toyota responded

Thank you for your excellent feedback! We appreciate your years of business and we look forward to earning many more! Thank you for choosing Gates!

August 06, 2019

Did not have to wait long Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was ea More

by MFRG614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great feedback!

August 06, 2019

Poor quality control Oil change, tire rotation and brake service. 2 miles away and brakes went to the floor Truck was left oil finger prints on the door and hood. Did n More

by LYNSTEVE2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gardner
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2019

your car wash does not work. The oil change was fine but your car wash never seems to work. I am 0 for 5 trying to go through the xxxx thing. More

by MYRNAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! We are sorry to hear about the car wash. We are looking forward to your next visit when you can use it. Thank you for your business!

July 17, 2019

good service the wait was not too long, found people to talk to. Good service. checked everything needed. Nice waiting area, A nice place to wait. Would be nice t More

by NOREEN513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thanks for your positive rating! Thank you for your business!

...
39
...