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Gates Toyota - Service Center

South Bend, IN

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531 Reviews

531 Reviews of Gates Toyota - Service Center

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February 07, 2019

Great service department !! This is one of the best service departments that I have EVER dealt with! The service writers are all very friendly and knowledgeable. The work is alw More

by JODIS16846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ferrara
February 06, 2019

All went well Got me in & out really fast thanks work done on my car was great there were no problems with my car & the service Department great job More

by AFKELLEYJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2019

Quick and easy Went in for a 15k mile Toyota Care service visit. Was in and out within 20/25 min. Service advisor was very polite and professional. Highly recommend More

by KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ferrara
February 05, 2019

Very personable and professional employees. They were ready to check in my car when I arrived. The waiting room was clean and I appreciate the coffee and tea provided. My oil change was done pro More

by JHALL27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2019

Great oil change Brought my SUV in for an oil change and was delighted by the quick and courteous service. Brought my own synthetic oil and K&N filter and the labor se More

by DrMach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry,I didn't catch the young service lady's name.
January 31, 2019

Standard oil change Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it More

by cshibata1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ferrara
January 30, 2019

It was so easy and so pleasant We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates custom More

by LOCALFOODCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kieth who drove us to Enterprise was awesome too!
January 30, 2019

Great service! I have bought 3 vehicles from Gates!! They are all so nice there! I will never buy anywhere else! The service is superb! Keep it up Gates! More

by KJC1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin in Service Dept!
January 29, 2019

Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La More

by LIBBEYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Crimmins
Feb 26, 2019 -

Gates Toyota responded

Thank you for sharing your review and comments. We're sorry to see only a 2-star review. Our goal is always 100% customer satisfaction but sometimes we miss the mark. We would like to resolve all your concerns and issues with your recent service experience. Would you be so kind as to send a quick email to editor@gatesautomotive.com with your best contact information and we'll have our Service Manager call you to address your concerns. Again, thank you for sharing your feedback and we look forward to speaking with you soon.

January 29, 2019

Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More

by KIRBSERV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Crimmins
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