Gates Toyota - Service Center

This is my wife's car and she is doing the review It was very easy to schedule time for the service needed. The staff is very attentive and responds well to questions and any issues that may occur. It was very easy to schedule time for the service needed. The staff is very attentive and responds well to questions and any issues that may occur. They did see that I needed new tires and quoted a very good price that I could not find anywhere else that could compete. While they did the tires, they found I needed a front end alignment and did it right away with my approval. The atmosphere is pleasant and customer friendly and the waiting area is quite nice and very clean. It is a very good place to do business as they are quite competitve in prices and quality of service. More

Great service I brought my 2018 Avalon in for service, and the team at Gates Toyota did not disappoint. They got me in 15 minutes before my appointment, and out 30 I brought my 2018 Avalon in for service, and the team at Gates Toyota did not disappoint. They got me in 15 minutes before my appointment, and out 30 minutes early. More

go for sevice get a dented up car Drove our 2017 Prius from pur garage to Gates service and had large dent when we picked it up. The dent had a redish paint pre the center of the dent Drove our 2017 Prius from pur garage to Gates service and had large dent when we picked it up. The dent had a redish paint pre the center of the dent. It wasn't parked near any other vehicles when we dropped it off or picked it up. Manager said it wasn't their responsibility? More

Factory recall on undercoating Felt service and friendliness were very good on negative is that the repair material was on back order and they were unable to make the repair Felt service and friendliness were very good on negative is that the repair material was on back order and they were unable to make the repair More

Very helpful did more then I expected Good service and work they finished the job in half the time. Brain keep me posted as they work and if there were any problems. Good service and work they finished the job in half the time. Brain keep me posted as they work and if there were any problems. More

Great Service I been a customer of Gates Toyota since 2002. I have found their service reps and technicians to open and honest. They are very friendly to me and I I been a customer of Gates Toyota since 2002. I have found their service reps and technicians to open and honest. They are very friendly to me and I notice all customers. They treat my vehicles (3) as if they were their very own. This is true of Sales, Service, and Finance. I do not hesitate to recommend Gates Toyota, nor will I, as long as they continue in the future as they have in the past. There may be room for improvement in some areas, but, I would find it to be a small matter of tweakiing the great work they do. More

Great Service at Gates Gates did a great job fixing our vehicle. They went out of their way to make our car repair as successful as possible. We highly recommend Gates fo Gates did a great job fixing our vehicle. They went out of their way to make our car repair as successful as possible. We highly recommend Gates for their friendly, efficient, and good work. More

Epitome of Customer Service Long time customer- over 30 years. Their expertise is surpassed by none! We wouldn't take any of our Toyota vehicles anywhere else. We've never been d Long time customer- over 30 years. Their expertise is surpassed by none! We wouldn't take any of our Toyota vehicles anywhere else. We've never been disappointed with service or sales. More

Recall work Prompt and professional service They got me in on time and completed the work ahead of schedule. Friendly and courteous from beginning to end! Than Prompt and professional service They got me in on time and completed the work ahead of schedule. Friendly and courteous from beginning to end! Thanks ! More

Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More