Gateway Subaru

Love love love Gateway Subaru!! The only dealership I use!!! From the moment you walk in, until the moment you leave, you’re treated like family!!! use!!! From the moment you walk in, until the moment you leave, you’re treated like family!!! More

Highly Recommend We had already purchased four Subaru’s prior to moving to Delaware. Since living here, we always had our vehicles serviced at Gateway. In the past six We had already purchased four Subaru’s prior to moving to Delaware. Since living here, we always had our vehicles serviced at Gateway. In the past six months we’ve traded in our Forester and Legacy to update to the 2020 models. My husband worked with Don Scullen and more recently, during the pandemic, I worked with Kevin Miller. I initially expressed my interest via Gateway’s website and Kevin followed through. The process was simple and painless. I knew exactly what I wanted, and even though Gateway didn’t have that car on their lot, they were able to get it from one of their sister dealerships the next day. It was a pleasure dealing with the sales staff at Gateway, and I wouldn’t hesitate to return or recommend! More

Great Buying Experience With the Corona virus precautions this was a different buying experience but still a good one. All precautions were maintained and the the process wa With the Corona virus precautions this was a different buying experience but still a good one. All precautions were maintained and the the process was quick and easy! More

Staff are very responsive and accomodating. Gateway makes buying a car exciting and almost painless. They are always friendly and try to meet our needs for the ideal car and price. Gateway makes buying a car exciting and almost painless. They are always friendly and try to meet our needs for the ideal car and price. More

The best salesperson I've ever works with! I worked with Don back and forth for over a week online. He was fast to respond and I never felt as if I was getting "xx" from him. All the info he se I worked with Don back and forth for over a week online. He was fast to respond and I never felt as if I was getting "xx" from him. All the info he sent proved factual and on the money. When my wife and I finally went for a test drive, the Ascent we ended up buying that day, was parked out front and ready to drive. Don went over more than just the basics with us then gave us the keys and let us go on our own. After the test drive which went well (we bought the Ascent) he than welcomed us back and excused himself for ten minutes after showing where the refreshments were (he was with another customer.) There were no delays after he completed what had to do with the other customer. No run around or "xx" like with any other salesmen or dealership I have ever bought a car from in the past. All the paperwork went fast and easy with Zach who also knew all about the Ascent and was easy to work with. I can't say enough about Don and the dealership. I feel our future with this Ascent will go well as I will be taking it back for scheduled maintenance for many years. More

Great to work with The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I h The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I have been in with my car. Very friendly, helpful and willing to do whatever it takes to get the job done and at minimal cast. Shane is a true professional and a credit to Gateway and Subaru Motors. The team he has behind him are fantastic as well. The work is always done well and in a timely manner. Usually out of there sooner than I expected. Thanks for all of the help and great work. You never want to bring your car in for service but with the service department at Gateway it's a whole lot easier. More

Friendly, Professional and Fun! The professionals at Gateway showed respect, honesty and a GREAT deal of patience with us while we tried to decide what car we wanted from several dif The professionals at Gateway showed respect, honesty and a GREAT deal of patience with us while we tried to decide what car we wanted from several difference dealerships. Because of their honesty, fairness and overall professionalism, we chose a Subaru Outback. The more I drive this incredible car, the more I fall in love with it! A huge bonus with Gateway is after a few weeks of driving our new Outback, they invited us to meet with their Star Delivery Specialist, Aislyn VanGenderen! As an older American, I often find myself not using certain electronic conveniences because I just don't know how they work . . . Aislyn gave an award-winning "tour" of all the bells and whistles in our vehicle. I simply cannot thank her enough for taking the time to "teach" me how to use these convenient and fun options! Thanks a million to our sales professional Glenn Clutter and everyone else that made our car buying experience so much better than any other dealer we've ever dealt with! And, Aislyn . . . there are no words to express my sincerest appreciation for everything you did to make my driving experience a fun one! More

Courteous, professional and efficient! The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and bev The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and beverages available.. Thanks you for good service. RJ More

Trustworthy, honest and sincere personnel, and top notch service. The only dealership I will ever do business with! Alway courteous. Highest integrity. Customer oriented. And always a pleasure to work wit service. The only dealership I will ever do business with! Alway courteous. Highest integrity. Customer oriented. And always a pleasure to work with on any issue. More

Great People & We Got a Great Car (Outback) The folks at this car dealership are the best. They treated us like family from the moment we stepped foot into the door until we left. They knew we w The folks at this car dealership are the best. They treated us like family from the moment we stepped foot into the door until we left. They knew we were not going to buy the first time we went into the store but they were still wonderful and helpful. Budd is the best. and working with him was wonderful because he is so laid back. More