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2,714 Reviews of Gatorland Toyota - Service Center
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May 11, 2024
This was my first experience with the service department, I was in for a new car 5000-mile check. Overall I had excellent service, I can't give a five-star rating because, when I inquired about the time fram I was in for a new car 5000-mile check. Overall I had excellent service, I can't give a five-star rating because, when I inquired about the time frame I was told it would be about an hour I arrived at 8:45 for my 9 AM appointment and I was told my car service would take approximately one hour, it was not ready until around 11:05. When I asked if I would need to plan on being there that long for a normal oil change I was told no but it took longer this time bc they were running a system check. Also, I had asked if someone could help me reset my door locking to where my doors would stay locked when I turned off my ignition I was told yes they would reset it for me, which I discovered when I arrived home that was not taken care of. I called Shad and left a message to see if he could talk me through how to set my lock control, but he did not call me back, I called the next day and he walked me through it Shad was accommodating, and I will say everyone was very kind and the facility was very clean. The guys checking me in were super nice as well. More
by janetshair08
Verified Customer
Helpful May 10, 2024
They delivered a quality result with excellent customer service. They exceeded my expectations, and I am a delighted customer. service. They exceeded my expectations, and I am a delighted customer. More
by joe.thigpen
Employees Worked With
May 09, 2024
They give great service. Love it there and was treated really well. Nancy is the best Love it there and was treated really well. Nancy is the best More
by Leroy
Employees Worked With
May 09, 2024
I wish they stop harassing about leaving a review. Do better and you will get better reviews. Do better and you will get better reviews. More
by FINDROSY
Employees Worked With
May 08, 2024
I usually have a good experience but this last time almost everything went wrong. Hopefully next time won’t repeat this fiasco. almost everything went wrong. Hopefully next time won’t repeat this fiasco. More
by Domt
May 06, 2024
Service is courteous and efficient as well. I am a very satified customer with Gatorland. I am a very satified customer with Gatorland. More
by susanvschmidt
May 06, 2024
In buying the used car, I was very happy that the total really was the total. There were no add-on's for dealer prep, dealer handling, dealer blah blah blah ! How very refreshing !!!!!!!!!!!!!!!!!! really was the total. There were no add-on's for dealer prep, dealer handling, dealer blah blah blah ! How very refreshing !!!!!!!!!!!!!!!!!! More
by aviationhere
May 06, 2024
I received a very good service, the person in charge of quoting my new tires explained everything to me very well, the service was excellent. quoting my new tires explained everything to me very well, the service was excellent. More
by ASANCHEZT
Employees Worked With
May 05, 2024
I brought my car in for a seat repair. The cable broke to my rear seat lever, at a pervious appointment this was diagnosed and the part was ordered. On this day I arrived at 8am to have my The cable broke to my rear seat lever, at a pervious appointment this was diagnosed and the part was ordered. On this day I arrived at 8am to have my seat fixed. 2 hours later, I was told my car was done, I was brought to the register, and paid. I waited 8 minutes and my car never appeared. Then the service rep came to me to tell me my car wouldn't start and was giving off multiple error codes. I have never had an issue with my car, and since only a seat lever was to be worked on, there should have been no reason for my car to be dead. This was at 10:38am. I requested that they find out why it was dead and why it was spitting out error codes. I wanted to know what in the world the mechanic did to my car. Again I was not having any issues prior to this appointment other than my seat lever wasn't working correctly. I kept being told that my battery just died, and that this is something that normally happens at this dealership?. I was told that I needed to replace the battery to be able to leave. I was told a price for the battery, went to the register and the price was significantly more, I was told that the battery I wanted was out of stock.....you think they would have come to me to tell me this prior to installing it.....they also included a $24 shop supply fee? At this point the battery is already in my car, and I have no choice but to pay. I did pay for this bill simply so I could leave. Very frustrating experience, I constantly felt taken advantage of. If I could have drive my car off the lot, I would have rather called on my AAA membership and had them meet me anywhere to replace the battery, I would have saved a significant amount of money and time (I did not leave the dealership until after 3pm) as well as would have given money to a more deserving company that treats their clients much better....I don't believe my $848 total was money well spent, and next time will be going anywhere else I can find, I do not enjoy working with people that take advantage of others. More
by DM
May 05, 2024
Gatorland's Service Department provided fast, efficient, courteous service with a smile, as usual. Nancy Voss is outstanding! courteous service with a smile, as usual. Nancy Voss is outstanding! More
by FORMYVENDORS
Employees Worked With
