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Genesis of Charlotte
Matthews, NC
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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153 Reviews of Genesis of Charlotte
April 03, 2023
This recent service visit was very good. My service advisor, Asia was terrific. I have complained in the past but this visit showed significant improvement My service advisor, Asia was terrific. I have complained in the past but this visit showed significant improvement More
by Pakman
Employees Worked With
Asia
Helpful March 30, 2023
Simply put, Genesis of Charlotte is definitely top tier. They truly care which spoke volumes! It was almost too good to be true! I was very pleased with the exceptional service I received today!! They truly care which spoke volumes! It was almost too good to be true! I was very pleased with the exceptional service I received today!! More
by Rhonda
Employees Worked With
Damian, Khalil, Leslie,
March 27, 2023
My car buying process was a breeze! I spoke to George on Friday and we got things rolling. I came in Saturday for about 1hr tops and I left off the lot with my car! Customer service was I spoke to George on Friday and we got things rolling. I came in Saturday for about 1hr tops and I left off the lot with my car! Customer service was great & I love my car! More
by Shauna
Employees Worked With
George
March 23, 2023
I had a rodent eat up things in my engine. My service provider Desirez was helpful and helped to keep me calm. I’m still dealing with insurance, but she is still helping me. My service provider Desirez was helpful and helped to keep me calm. I’m still dealing with insurance, but she is still helping me. More
by Jmc
Employees Worked With
Desirez
March 16, 2023
Asia and Angelo in the service department were both amazing to work with. There was some slight confusion with my valet request and Asia took care of it without any hesitation. Angelo met me on time to amazing to work with. There was some slight confusion with my valet request and Asia took care of it without any hesitation. Angelo met me on time to pick up my Genesis and got it back before lunch! Amazing service from both! Highly recommend. Thank you! More
by Jhspaller
Employees Worked With
Asia, Angelo
March 15, 2023
Our visit was absolutely wonderful. The staff Chuck, Asia, and Stan were very helpful and attentive to our needs. Highly recommend The staff Chuck, Asia, and Stan were very helpful and attentive to our needs. Highly recommend More
by jbfuller1967
Employees Worked With
Chuck Richmond Salesman , Asia and Stan in service
March 02, 2023
Asia Smith is what made this visit for me the best experience I have ever had at a car dealership. Customer service is what sales in this market today and you guys are very lucky to have her…… she’s k experience I have ever had at a car dealership. Customer service is what sales in this market today and you guys are very lucky to have her…… she’s knowledgeable, smart, and very caring all the traits you want from an employee. That reason along is enough for me to always want to come back and spend my money with you guys. More
by DurrellE
Employees Worked With
Asia Smith
February 11, 2023
Every time I try to use this dealership they try to overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis a overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis and they sold it to me for MSRP. Too bad they have a monopoly on Charlotte More
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