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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

4.8
134 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 134 reviews

April 08, 2024

Good service, I had some trouble getting my car picked up. Overall service was a quick turn around More

by LOUISJETHRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you received good service overall and that there was a quick turnaround for your vehicle. However, we apologize for any inconvenience you experienced in arranging for your car to be picked up. Your feedback is important to us, and we will take steps to improve our processes to ensure smoother coordination in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

April 08, 2024

I initially set out to car shop and find the vehicle I wanted, regardless of where it was from. However after speaking with Steven at Genesis Englewood it became clear that there was going to be a much d More

by jb1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Sundar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a positive and satisfying car-buying journey at Genesis Englewood. Steven and Jeff are valuable members of our team, and we're delighted to hear that they provided you with straightforward, honest, and thorough assistance throughout the process. Ensuring transparency and reliability in our interactions with customers is paramount to us, and we're thrilled that this was reflected in your experience. It's wonderful to hear that you're beyond pleased with your new car and that you felt confident in your decision to purchase from us. Your recommendation means the world to us, and we're grateful for your trust and support. Warm Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

The dealership and all of its employees were professional and courteous. Took plenty of time w me and did not rush me to make a decision. Very wonderful experience More

by Goldengirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Sundar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our dealership and team to be professional, courteous, and attentive to your needs. At our dealership, we believe in providing each customer with the time and attention they deserve, without any pressure to rush decisions. It's wonderful to hear that you had a very positive and wonderful experience with us. Best Regards, Michael Hill mhill@benzelbusch.com

Apr 09, 2024 -

Goldengirl responded

Excellent dealership

April 07, 2024

great service, good communication. they send you video, text message and also follow up with phone calls. overall excellent service from my end and experience with them. More

by RELIANCENYGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had a great service experience and found our communication methods to be effective. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help and are committed to providing you with excellent service every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

It was great service and great people. Having loaner car was so convenient and service got done perfect. More

by NAYEON624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from our team and found our staff to be excellent. We understand the importance of convenience when it comes to servicing your vehicle, and we're glad that providing a loaner car made your experience more seamless. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Knowledgeable, cordial and professional. An awesome service experience delivered by an extraordinary team. There was nothing more I could have asked for. More

by DALORO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your kind words and for sharing your wonderful experience with us! We're thrilled to hear that our team provided you with knowledgeable, cordial, and professional service. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

Professional and caring service highly recommend looking forward to a great relationship with the dealership More

by Godschosen11561@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you received professional and caring service during your visit to our dealership. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

First & foremost, I have been an Audi driver for the past 9 years & to be honest, I did not feel that a Genesis would ever be on my short list of vehicles. Notwithstanding, here I am leaving a review. I've d More

by Vienna7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Sundar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your experience with us! It's truly heartening to hear that despite your long-standing allegiance to Audi, you found yourself captivated by the allure of the Genesis GV80 Prestige. We're thrilled to have had the opportunity to win you over. Your words about the GV80's stunning design, smooth driving experience, and advanced safety features are music to our ears. At Genesis, we strive to create vehicles that not only catch the eye but also deliver an exceptional driving experience, so it's incredibly rewarding to know that we hit the mark with the GV80. We understand that concerns about servicing at a Hyundai facility may have given you pause, but we're delighted to hear that your experience with Genesis of Englewood, particularly with Jeff, put those worries to rest. Providing top-notch service in a welcoming environment is a cornerstone of our commitment to our customers, and we're glad Jeff and our team were able to deliver on that promise. Thank you for your kind words about our transparency and straightforward approach to discussing pricing. We believe in honesty and integrity in all our dealings, and it's gratifying to know that it made a positive impression on you. We'll be sure to pass along your compliments to Jeff, Matthew, Steve, and the rest of our team. Hearing that you had a wonderful experience with both our staff and our vehicle truly means the world to us. Once again, thank you for choosing Genesis of Englewood and for your glowing recommendation. We're honored to have you as part of the Genesis family, and we look forward to serving you for many miles to come. Warm regards, Michael Hill mhill@benzelbusch.com

March 27, 2024

My first experience at a Genesis went smoothly. Neal took great care of me along with the whole team in Englewood. Neal was patient and extremely accomodating when I needed to change appointments. More

by gwilliam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Neil Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Lara
Apr 01, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your first experience with Genesis of Englewood! We're thrilled to hear that Neal and our team provided you with excellent service from start to finish. We understand that flexibility and accommodation are key when it comes to appointments, and we're glad to hear that Neal was able to assist you with any changes you needed. Providing a seamless and pleasant experience is always our top priority. Warm Regards, Michael Hill mhill@benzelbusch.com

March 25, 2024

I was totally impressed. It was my first time at this dealership after two years at a different Genesis venue...the contrast was extraordinary! I felt like a VIP More

by Raskollar1
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Mar 26, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you immensely for your glowing review! We're thrilled to hear about your exceptional experience at our dealership. Ensuring each customer feels like a VIP is our top priority, and we're delighted to have exceeded your expectations. Best Regards, Michael Hill mhill@benzelbusch.com

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