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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

4.9
120 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 120 reviews

April 17, 2024

Very pleased with the professionalism of Ms Ortiz and pleased with the members of the service department More

by IRA5
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that Ms. Ortiz and our service department team were able to provide you with the professionalism and service you deserve. Warm Regards, Michael Hill mhill@benzelbusch.com

April 16, 2024

Great customer service great staff took care of me right away highly recommend number 1 More

by allensabo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with our team and that we were able to provide you with excellent customer service. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

The entire experience, from scheduling the appointment to interacting with the valet staff, was exceptional. Every employee I encountered demonstrated the utmost professionalism and courtesy. Despite the fac More

by MIZSCOTT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that your entire experience with us, from scheduling your appointment to interacting with our valet staff, was exceptional. Providing top-notch service with professionalism and courtesy is what we aim for, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

Great service, very efficient and professional. I would not hesitate to go back there again and recommend Genesis of Englewood. More

by PAULFKRUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with our service team. Providing efficient and professional service is what we strive for, and we're thrilled that we met your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

The repair for my GV60's recall was completed in the estimated time. When I picked up the car, I mentioned an issue with the front plate's coming off in the car wash. The plate bracket had been installe More

by PESTEROWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! It's our priority to ensure your vehicle is safe and up to standard. We apologize for the inconvenience with the front plate bracket, but we're glad our service technician was able to quickly address the issue for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 10, 2024

Amazing location, beautiful showroom. Definately will return to get my vehicle serviced there. Great staff More

by rite one mpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our location and found our showroom beautiful. We're honored to have the opportunity to serve you, and we look forward to welcoming you back for your vehicle service needs. Warm Regards, Michael Hill mhill@benzelbusch.com

April 08, 2024

Good service, I had some trouble getting my car picked up. Overall service was a quick turn around More

by LOUISJETHRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you received good service overall and that there was a quick turnaround for your vehicle. However, we apologize for any inconvenience you experienced in arranging for your car to be picked up. Your feedback is important to us, and we will take steps to improve our processes to ensure smoother coordination in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

April 08, 2024

I initially set out to car shop and find the vehicle I wanted, regardless of where it was from. However after speaking with Steven at Genesis Englewood it became clear that there was going to be a much d More

by jb1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Sundar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a positive and satisfying car-buying journey at Genesis Englewood. Steven and Jeff are valuable members of our team, and we're delighted to hear that they provided you with straightforward, honest, and thorough assistance throughout the process. Ensuring transparency and reliability in our interactions with customers is paramount to us, and we're thrilled that this was reflected in your experience. It's wonderful to hear that you're beyond pleased with your new car and that you felt confident in your decision to purchase from us. Your recommendation means the world to us, and we're grateful for your trust and support. Warm Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

great service, good communication. they send you video, text message and also follow up with phone calls. overall excellent service from my end and experience with them. More

by RELIANCENYGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had a great service experience and found our communication methods to be effective. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help and are committed to providing you with excellent service every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

The dealership and all of its employees were professional and courteous. Took plenty of time w me and did not rush me to make a decision. Very wonderful experience More

by Goldengirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Sundar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our dealership and team to be professional, courteous, and attentive to your needs. At our dealership, we believe in providing each customer with the time and attention they deserve, without any pressure to rush decisions. It's wonderful to hear that you had a very positive and wonderful experience with us. Best Regards, Michael Hill mhill@benzelbusch.com

Apr 09, 2024 -

Goldengirl responded

Excellent dealership

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