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Gerald Subaru of Naperville

Naperville, IL

4.7
3,065 Reviews
Gerald Subaru Naperville is the only Subaru dealer in Chicagoland to offer Gerald's Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details. Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's. We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings. Visit us at Geraldsubarunaperville.com.
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2379 Aurora Ave.

Naperville, IL

60540

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Showing 3,065 reviews

August 09, 2018

Best experience Eddy did a great job took the time to help us find the right car. Leo the sales manager felt like talking to an old friend. Anthony in finance was ver More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo pre owned sales manager, Anthony in finance, Eddy Orellana
Aug 09, 2018 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us this truly exceptional review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Alec McKean - General Manager

August 09, 2018

Informative and Friendly I've purchased six times before. This was the best and most comfortable buying experience ever. Jesse was very nice and fun. He took the time to l More

by tl123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Manny, Tim Murray
Aug 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

August 09, 2018

It was fun to buy here Eddy was great very fun to work with. Had a great time during every step. Leo the sales manager and Anthony in finance treated me like family. Wish I More

by Mady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Leo Katsnelson, Eddy Orellana
Aug 13, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

August 08, 2018

Least frustrating car purchase we've ever had. Ehab was great. Very gracious, went above and beyond. There were some delays seeing the finance guy due to a computer crash and Ehab fid everthing h More

by bluesubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany, Cynthia Barratt
Aug 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

August 08, 2018

Knowledgeable salesman John Rose was an excellent salesman. He was very knowledgeable about cars in general and was able to relate to us as well as understand our car needs. More

by Nancy55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Thongphadith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany, John Rose
Aug 09, 2018 -

Gerald Subaru of Naperville responded

First and foremost, thank you for stopping by to leave this truly exceptional review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that John assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Alec McKean - General Manager

August 07, 2018

Good service with a reasonable price Dealership was clean and car selection was good. Reserved a car and time for me to drive,allowing me to make the right choice. Were well prepared More

by Toddkaleta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Aug 08, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

August 07, 2018

Dependability I found the entire sales team to be very dependable and trustworthy. I believe they were out for my satisfaction and did all they could to earn my bus More

by ASP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Leo Katsnelson, Eddy Orellana
Aug 08, 2018 -

Gerald Subaru of Naperville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Alec McKean - General Manager

August 04, 2018

Dedicated sales people John Rose and Jesse Bush made the sale by their hard work and concern for the customer. As it seems to be the case, price is an issue when buying a c More

by g p
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany, John Rose
Aug 08, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager

August 03, 2018

First Subaru Everything was great. Anna was wonderful to work with. We had a great test drive. We did left donuts and right donuts and a reverse donut! More

by Mwegman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Aug 08, 2018 -

Gerald Subaru of Naperville responded

We appreciate the kind words, we are also glad you enjoyed the test drive! We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

August 03, 2018

Great Purchase Experience Cynthia Barratt, Steve Cook, Jesse Bush, and Tim Murray were all very pleasant and professional. They understood when I needed some extra time. They a More

by EllenEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Barratt, Internet. , Stephen Cook, Tim Murray
Aug 08, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

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