Back

Gerald Subaru of Naperville

Naperville, IL

4.8
3,065 Reviews
Gerald Subaru Naperville is the only Subaru dealer in Chicagoland to offer Gerald's Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details. Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's. We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings. Visit us at Geraldsubarunaperville.com.
Contact Dealership

2379 Aurora Ave.

Naperville, IL

60540

Directions

By Type

Showing 3,065 reviews

July 24, 2018

Anna, our salesperson, was very knowledgeable and thoughtful It was a great overall experience! Anna took her time and answered all of our questions. She was very thorough. We are very pleased with our new car. More

by ProudDad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Smith, Tim Murray
Jul 24, 2018 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us this truly exceptional review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Alec McKean - General Manager

July 24, 2018

Once we knew what we wanted Russ got it taken care of quickl The Gerald dealer we found an excellent selection of cars, a team of people truly interested in helping us get the right vehicle and the administrati More

by Jimbev1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Russ Harris
Jul 24, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

July 24, 2018

I am completely satisfied with the visit Very friendly staff, pleasant atmosphere, available, explain all the nuances and try to help you meet your needs. A large selection of cars and option More

by Vadex15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2018 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your truly exceptional review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

July 23, 2018

My First Subaru Russell was extremely helpful with helping me pick my first car. He was also very patient when I started to get those first-time-buying-a-car nerves. More

by Cookie.O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Russ Harris
Jul 24, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

July 23, 2018

Great Service! Awesome people! Very easy to work with. I was in and out of the place with a new car in less than 45 minutes. They had everything ready and were excit More

by kmoro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eddy Orellana
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Alec McKean - General Manager

July 23, 2018

My 2018 Subaru Outback My new 2018 Subaru Outback is awesome to drive and I thank Gerald Subaru of Naperville for helping my family get this vehicle. Ehab Aref and Tim Mur More

by Louie B
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Murray
Jul 24, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

July 23, 2018

Great experience Very friendly staff.. Ehab was great to work with. He did everything to get what I wanted and the price too. Would recommend him to everyone.. More

by Dknow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nino McMorris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! I'm very happy to hear that Ehab was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

July 23, 2018

my experience with subaru everyone at the dealership was very polite and friendly. They were able to answer any questions i might of had, and they made me feel very comfortable More

by nissangirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pryor, John Petrie
Jul 23, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

July 22, 2018

Purchase of 2017 Subaru Forester All six of my last car purchases have been Subaru's. The salesman this time was Russ Harris who was most pleasant to work with. He and sales manager More

by dick&louise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Thongphadith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Harris
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

July 22, 2018

Anna Smith is Fantastic. Anna Smith was very helpful answering questions about the Impreza. She helped me purchase a great car. She did a great job! Ehab also helped answer qu More

by SubaruFanGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Smith, Tim Murray
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! It’s delightful to know that Anna, Ehab and Tim did a great job in assisting you during your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

...
186
...