Germain BMW of Naples

Easy to deal with Zechariah Nicome found the X1 I wanted. He and his associates were very helpful and easy to deal with - trade and purchase completed the day I walked Zechariah Nicome found the X1 I wanted. He and his associates were very helpful and easy to deal with - trade and purchase completed the day I walked into the dealership. More

Five star service! My wife had a flat tire at the end of her work day. Christian worked us in and replaced two tires. He also did a front end alignment. All this was don My wife had a flat tire at the end of her work day. Christian worked us in and replaced two tires. He also did a front end alignment. All this was done within an hour and a half with no appointment! My wife made it to our dinner party! More

Exceptional professional and pleasant interactions with serv Consistently the service and advisor, Christian Hoza, provides professional, prompt, and exceptional service. Communications are pleasant and issue re Consistently the service and advisor, Christian Hoza, provides professional, prompt, and exceptional service. Communications are pleasant and issue resolved without any inconvenience. He has handled the few service related issues for the past several years the same way. More

Why Germain BMW in Naples ? The reason we leased the car from Germain and not Fort Myers -who by the way are always more aggressive dealers- was the person we worked with . Jeff The reason we leased the car from Germain and not Fort Myers -who by the way are always more aggressive dealers- was the person we worked with . Jeff Woody. We have either been leasing or buying a BMW since 1995. Our last two BMWs were leased in Fort Myers. This time around Jeff made the difference. The final offers were very close. He tilted the balance in your favor. Excellent listening skills; patient; begins to seek closure at precisely the right time. More

Service team and Rhoel Gray Service team was excellent, especially Rhoel Gray. We had a minor problem and it was fixed right away. Germains fixed our X7 and 750i siimultaneously Service team was excellent, especially Rhoel Gray. We had a minor problem and it was fixed right away. Germains fixed our X7 and 750i siimultaneously More

Customer Service Frank has great Customer Service skills. His knowledge of the vehicle you are interested is outstanding. I visited the dealership many times and was Frank has great Customer Service skills. His knowledge of the vehicle you are interested is outstanding. I visited the dealership many times and was always greeted by name. Even though I did not purchase my current vehicle through them, due to reasons beyond the control of the dealership. I purchased my previous vehicle with Germain and look forward to future purchases. David Walker-Hughes was also helpful and both would reach out to me and answer all the questions I had. More

The Best Service Ever!! I live in Miami and my car had issues in Naples . George Donavan took complete control and assured me I was in good hands. He had my car up and runni I live in Miami and my car had issues in Naples . George Donavan took complete control and assured me I was in good hands. He had my car up and running in a few hours. He sent a driver to pick me and my wife up When the car was ready. When I am ready for my next car George Donavan eon my business. I will drive from Miami to Naples just to work with the Germain team! More

Best BMW Service Advisor George Donovan is a very experienced and professional Service Advisor. He greets you by name, remembers your car, answers all questions, translates yo George Donovan is a very experienced and professional Service Advisor. He greets you by name, remembers your car, answers all questions, translates your repair problem descriptions, then calls you with the estimate for work that needs to be done. George facilitates the whole service experience, keeps you advised of the entire repair process, and calls you when your car is ready to pick up. Best BMW Service Advisor I have worked with since 2007, when I first purchased a BMW. More

Best experience by any standards. Germain BMW and Max Zuercher in specific made my leasing experience the best ever. Everything was explained fully. The process was quick and there wer Germain BMW and Max Zuercher in specific made my leasing experience the best ever. Everything was explained fully. The process was quick and there were no hidden surprises. Only dedicated work and sincere effort can produce such a result. More

Great Service George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely basis. He explains the services preformed in detail. I would recommend George to anyone wanting service at Germain BMW. More