Germain BMW of Naples

Low pressure and delightful experience! Raquel is enthusiastic without being pushy. She is a great listener and knowledgeable. If she doesn't know the answer, she will find it for you! The d Raquel is enthusiastic without being pushy. She is a great listener and knowledgeable. If she doesn't know the answer, she will find it for you! The dealership overall has a great vibe and management is very present offering warm professionalism. I have had my previous car serviced here and Ron Arnold is awesome! More

Great experiance Daron and the rest of the staff have been great to deal with. They have taken care of everything we could ask for to make our experience awsome! Daron and the rest of the staff have been great to deal with. They have taken care of everything we could ask for to make our experience awsome! More

Great buying experience Extremely helpful, very knowledgeable, low pressure and very accommodating. They were very respectful of my time, but also were willing to spent wha Extremely helpful, very knowledgeable, low pressure and very accommodating. They were very respectful of my time, but also were willing to spent whatever time I needed to be comfortable with my purchase. More

My 6th BMW Lease was the best I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financi I went in to close one lease and initiate another. I had stringent parameters as to what was manditory in the vehicle and what I needed in the financing... All my parameters were met and some were even better for my situation than I had hoped for. I credit this to the teamwork of Raquel with all the Germain departments involved, the business team conferred with her several times. Everyone pitched in and made the process comfortable and worry free. As the title implies, this is the best BMW deal so far and is why I have recommended Germain and BMW to all my friends and associates and it is thanks to Raquel and her competence this time. The owner Flavio Galasso is the man who built the team and my congratulations go to him. Thanks for everything. More

Started bad, but ended well. I have to be honest, if it were not for the fact that this dealership had the specific car I was looking for, I would not have done business with them I have to be honest, if it were not for the fact that this dealership had the specific car I was looking for, I would not have done business with them. It started via email. I had to travel over 3 hours to get there, so I wanted to hammer out details before I made the trip. The first person I was in contact with was the internet sales manager, he was completely unwilling to negotiate...at all. So I thanked him and decided to pass. The next day I was contacted by a salesman who was more willing to work with me. We agreed I would come in to finalize the sale the following day. I told him I would contact him when I had an ETA. I emailed him in the morning and gave him a time. I received no response. I decided to make the trip anyway. When I was about 10 minutes away (after driving over 3 hours) I called him to let him know I was close. No answer. When I arrive I find out that they had been in the process of trying to sell the car to another buyer. That buyer wanted some rock chips repaired on the front bumper and some other defects on the back bumper. So not only were they going to sell the car out from under me, they car was in the body shop with the bumpers ripped off and getting painted. The salesman I had negotiated with was “unavailable” and he handed me off to another. This was Daron Lynn. Daron was a breath of fresh air in dealing with this dealership. He always kept a smile on his face even when I was exploding about th situation. He put up with me and, was very understanding and made things right for me. In the end, I was not able to take the car home that day as I planned. But I had it a couple days later and Daron made sure I was happy. Also, Marc in finance got me great loan, 3% less than the loan I had through my bank. More

BMW Purchase Quite possibly the easiest car buying experience ever. Daryn was as low pressure as you get. 5 stars! Highly recommended buying experience. my wife l Quite possibly the easiest car buying experience ever. Daryn was as low pressure as you get. 5 stars! Highly recommended buying experience. my wife lives the car More

Best Dealership sales and service We have purchased five BMWs from Germain of Naples. Our salesman Greg Bell had the vehicles we were interested in ready at the front of the lot as so We have purchased five BMWs from Germain of Naples. Our salesman Greg Bell had the vehicles we were interested in ready at the front of the lot as soon as we arrived. He had our current car washed and detailed while we looked at the additional car we were purchasing. Once we chose the X3 Greg had a "Genius" review all the features with us while completing the financing! What a smooth and VERY FAST experience Greg provides every time we are at the dealership! He makes EVERYTHING seamless and easy! More

Most woundeful experience buying new BMW with Raquel Stolba I just had most wonderful and defiantly stress-free experience buying my new 430i BMW. My salesperson Raquel Stolba was amazing she is a woman of hono I just had most wonderful and defiantly stress-free experience buying my new 430i BMW. My salesperson Raquel Stolba was amazing she is a woman of honor and integrity.Raquel is very knowledgeable, trustworthy, friendly and simply awesome. She really listened to me and did everything she could to assist in the purchase of the vehicle to make sure all expectations were met. No-pressure I didn't feel rushed actually it felt like I was hanging out with friends laughing, talking and just having a great time while buying the car. She also made follow up phone calls to assure complete satisfaction.Thank you, Raquel. The whole BMW team and Justin from the genius bar were all incredible and very professional. I would defiantly recommend Germain BMW to anyone who is looking for the best of the best. More

Individualized service. Raquel Stolba took the time to ask .....what do you want ? I gave Raquel our BMW wishlist and she got to work. One of the items on my wishlist was Raquel Stolba took the time to ask .....what do you want ? I gave Raquel our BMW wishlist and she got to work. One of the items on my wishlist was interest free financing. Raquel delivered. She found some 5 series vehicles that matched our list AND she informed us of the BMW interest free 60 month financing. In addition, Raquel shared additional financial incentives and the rest is history. We love our new 5 series BMW and we're very grateful to Raquel for guiding us from wishlist to purchase during our BMW purchase process. In addition to Raquel's excellent service.....I must mention that,prior to meeting Raquel we've faithful Germain BMW customers because of Bill Emerson in the service center. He is responsive, efficient and makes it happen. Mark in finance is another "makes it happen" person. Also, enjoyed our sales and genius bar experiences throughout this purchase. More

Excellent! Daron, Mark, Antonio, Constantini, and the rest of the reps and employees were great. I will definitely buy my next BMW at Germain and refer anyone th Daron, Mark, Antonio, Constantini, and the rest of the reps and employees were great. I will definitely buy my next BMW at Germain and refer anyone that's interested in buying a BMW. More