Germain BMW of Naples

Best Service department and dealership I have ever been to This dealership is nice and friendly from the time you get there till the time you leave, would recommend always to any family or friend. This dealership is nice and friendly from the time you get there till the time you leave, would recommend always to any family or friend. More

Germain BMW of Naples - Parts Dept I've bought 3 BMWs at Germain of Naples and their sales, service and parts dept always provided excellent service and have a very professional staff. I've bought 3 BMWs at Germain of Naples and their sales, service and parts dept always provided excellent service and have a very professional staff. More

Service--- I have used Germain for several years. I could not be more pleased with the service provided. They always go with excess to assure all is right. My ad I have used Germain for several years. I could not be more pleased with the service provided. They always go with excess to assure all is right. My advisor Brian Cox is a real professional . Keeps me advised and assures that I am not any way inconvienced. More

Excellent Service Advisor I have owned many high performance cars over the years and Rhoel Gray is the best service advisor that I have ever used. He takes the time to listen t I have owned many high performance cars over the years and Rhoel Gray is the best service advisor that I have ever used. He takes the time to listen to my concerns, explain the nature of any repairs that are being made, and provide me with great advice. He has gone out of his way to provide me with advice about oil and coolant issues when I have been traveling and needed assistance over the phone. Mr. Gray is an invaluable asset to Germain BMW. More

These guys are so easy & simple to do business with! I called about a previously owned vehicle and these guys were very accommodating! The vehicle had already been loaded on a transport for the auto auct I called about a previously owned vehicle and these guys were very accommodating! The vehicle had already been loaded on a transport for the auto auction. They pulled it off the truck so I could come drive and evaluate it. The vehicle was a great value, so I bought it! I love this car! Thanks Alex & Larry! More

Car service Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care of my car staff is excellent . More

A NO Pressure & Fun Car Buying Experience I was just starting my search for a pre-owned vehicle to replace my old Honda Accord and a BMW was not on the top of my list of cars to buy. I probabl I was just starting my search for a pre-owned vehicle to replace my old Honda Accord and a BMW was not on the top of my list of cars to buy. I probably would have gotten another Honda from Germain but I was promptly contacted by BMW after requesting information on one of their Certified Pre-Owned vehicles on the lot so I stopped in and met Alex Soare for a test drive. Alex is extremely knowledgeable about not only BMWs but probably every make of car there is. He's friendly and never pressured me to move up to a more expensive purchase and made my purchase an easy and pleasurable experience. I'm actually looking forward to my next purchase from him. I lan to have my 328i serviced at Germain and expect that the experience will be just as satisfying that I receive from Germain Honda on the Hondas that we own. More

Friendly and Fast I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up. I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up. Servicing a high end vehicle shouldn't be anything less than this. More

pleasant experience We were in the market for a new car and thought for sure we wanted the Glc Mercedes. We decided to just take a look at the BMW X 3 and while doing so We were in the market for a new car and thought for sure we wanted the Glc Mercedes. We decided to just take a look at the BMW X 3 and while doing so Amhad Suid approached us and offered his help. We did an about face switch and went with the BMW! Ahmad was extremely helpful and available throughout the experience and we are so happy with our choice. Thanks, Al and Susan Ziegler More

Germain vs Ft Myers BMW George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer service! As for the service and management not so much. I had an issue where the AC, where it had a very odd odor, and also the vents of the ac were fading out. As soon as the car was ready, I got a call from George, stating that they were able to fix the AC odor issue, but unable to replace the AC vents under the warranty (management did not approve…not sure why, since the manufacture warranty does cover trim). After I got the car back, the AC was OK for like 5 days, and then the same odor was back in no time. I went to Ft. Myers BMW and asked if they can take a look. Since I did not make an appointment, they were unable to check the AC odor, but they did confirm that there is a very odd odor. On the other hand very surprised, they went ahead and replaced the AC vents with no problem, under warranty, while I waited for the car. Not sure why German BMW declined the replacement in the first place… Although Ft Myers BMW is a lot distant, service is a lot better. Response to your comment: BMW NA warranty did cover the AC vents. I strongly consider that GBMW did not want to file the claim. Your response makes no reasoning. First off, GBMW addressed the AC odor as a goodwill gesture. - does this mean that the job as a goodwill gesture is not performed in the same manner as the one paid. The work performed did not last more than 5 days. I made sure to lower this review to 1 star after reading your comment. More