Germain BMW of Naples

No Hassel Experience I just stopped by to see if I might want to get a newer car. Alex Soare was very knowledgable and helpful without the pressure you get from many of th I just stopped by to see if I might want to get a newer car. Alex Soare was very knowledgable and helpful without the pressure you get from many of the sales people. After looking at a couple of different models, I decided it was time to buy. From start to finish, it was the most pleasurable buying experience I ever had. BTW, I should mention I am 68 years old and that was probably the 15th car I have purchased in the last 45 years. More

Rhoel Gray Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership. More

excellent car buying experience Germaine was just great in helping us acquire our new X5. We traded in a BMW 5 Series and the service we received from Germaine and our sales rep, Ah Germaine was just great in helping us acquire our new X5. We traded in a BMW 5 Series and the service we received from Germaine and our sales rep, Ahmad, was just terrific. He went through every detail of the car and helped us from beginning to end. I would highly recommend Ahmad as a very knowledgeable and helpful sales rep and also dealing with Ken Burkart on the financial end was quite painless. We've dealt with Germaine before with the servicing of our 5 series and couldn't ask for better; and we are sure that with our new X5 the service will be as excellent as our previous experiences with Germaine. More

Pre-owned sales I wasnt planning on buying a car the day I walked in to look at a couple of cars I saw on the internet. I was just looking. Alex made it so pleasant a I wasnt planning on buying a car the day I walked in to look at a couple of cars I saw on the internet. I was just looking. Alex made it so pleasant and comfortable that I drove away with a new (2013) BMW. I had to take the car back for the Xylon coating a week or so later and it went like clockwork. As a former owner of many Mercedes Benz: those MB dealers should take a page out of Germain BMW and Alex Soare playbook when it comes to customer service. Alex gave me the best car buying experience I have ever had. Bar none. I would certainly recommend Alex Soares and Germain BMW to anyone looking to buy a pre-owned BMW. More

The GREATEST Service people there are! I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was b I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was because her X5 needed some brake fluid. Not only did they promptly change the brake fluid, they also changed a filter (I think the air filter) because its better to make sure the car is in tip top condition. The service people are the most competent available in the industry - - and the most friendly! More

X6 purchase Very good experience with this dealership. The sales person, Ahmad Suid was outstanding. He is very knowledgeable and very efficient. He is a man of h Very good experience with this dealership. The sales person, Ahmad Suid was outstanding. He is very knowledgeable and very efficient. He is a man of his word. I recommend doing business with him. More

Great Sales Team in Pre-Owned This was a great buying experience and they treated me as if my business meant something to them. We were able to negotiate a fair deal for both mysel This was a great buying experience and they treated me as if my business meant something to them. We were able to negotiate a fair deal for both myself and the dealership. My sales advisor, Alex was very helpful and went the extra mile. They were friendly but professional and made the entire process easy from my initial visit to securing the financing. One stop shop. An Irish Note: If you have any type of Irish connection, Kevin Browne may just throw in a BMW hat as well for being a good lad. JW More

first service experience; great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience More

Lost accessories sale I Stopped by Germain BMW today to possibly buy all season floor mats, and a cargo liner for my 740i. The girl working at the boutique was quite pleas I Stopped by Germain BMW today to possibly buy all season floor mats, and a cargo liner for my 740i. The girl working at the boutique was quite pleasant, however she was having a difficult time navigating her computer to find the part numbers. She asked me to please have a seat while she went out back to get help from someone. Twenty five minutes later she returned without help, did not even acknowledge my presence, or even let me know that someone will be out soon to assist me. She was more interested in her phone and socializing with others. Ten more minutes creep by and still no communication from anybody. She was more than eager to grab her personal things and put out the "ring bell for service" sign as she walked away; must have been lunch time. I very seldom write reviews however I couldn't resist this opportunity as there is Dealer Rater signs and banners everywhere throughout the dealership. The customer service was not top notch, just mediocre. The lack of communication and following through with customers was very unprofessional. This experience made me watch the time that I needed to meet with my clients and not sit and wait in a dealership. I must say that I was very comfortable sitting in that massage chair, buying my accessories online with the free Wi-Fi. Thanks to those two luxury's, I was able to get free next day shipping on my order through an online store. -Christina D More

Visit Germain first I worked with Matt Scaramuzzo , Kevin Brown and Gary Busacca . I was delighted by their sales transaction process. They made the buy a pleasure. My e I worked with Matt Scaramuzzo , Kevin Brown and Gary Busacca . I was delighted by their sales transaction process. They made the buy a pleasure. My experience with service department on my other BMW has been positive as well . pk More