Germain BMW of Naples

Professional and took care of my problem did not have to wait. Everyone was very professional. wait. Everyone was very professional. More

Easy t deal with,. Jeremy Bongle is my service advisor and always helps me out with a loaner when I need one. Jeremy Bongle is my service advisor and always helps me out with a loaner when I need one. More

Tona was very helpful and took care of my service right away. Happy o visiyed away. Happy o visiyed More

Very happy with service department. When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anx When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anxious because needed the vehicle to be road worthy the following day for a 180 mi trip with 3 other family members in the vehicle. Tires replaced and on my way in an hour! Excellent fast and efficient service Chuck! More

This is the 4th car I purchased from Germain BMW. Patrick Dodard in sales is very easy to work with and the overall experience is always positive. Patrick Dodard in sales is very easy to work with and the overall experience is always positive. More

Always willing to be helpful and accommodate our needs when necessary; and it’s been helpful to be driven home when necessary when necessary; and it’s been helpful to be driven home when necessary More

Very happy with Germaine BMW. From start to finish treated like a valued customer. Worked with us to ensure we got the we wanted. With the options wanted. Kyle is Toska was fan From start to finish treated like a valued customer. Worked with us to ensure we got the we wanted. With the options wanted. Kyle is Toska was fantastic in setting up the car for both drivers. Options I wanted to use, but my husband didn’t. I would recommend this dealership and personnel highly. They have a customer for life. More

Problem existed for six months since battery and recall repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. I repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. In march I started to get warnings that turned out to be false. There were about 12 different codes. I finally explained the problems to Bill Emerson and the codes stopped after he replaced a module. The only problem I have now is a sizziling sound behind the radio and the lights (I believe it's the brake lights) don't always shut off. More

Charles Griffith was very helpful, knowledgeable and courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on a brand new tire,all the while keeping us informed as to the progress. Can’t say enough about Charles or your dealership,he truly went beyond great customer service and support! Thanks again to all at Germain BMW! P.S. Your salesman Jeff was also professional and very knowledgeable. You have a great staff. Joe P More

Easy to secure service. Fast estimate to set expectation. Clean car at pickup! Primo service Fast estimate to set expectation. Clean car at pickup! Primo service More