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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,066 Reviews

1,066 Reviews of Germain BMW of Naples - Service Center

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May 27, 2023

Chuck Griffin is the Best BMW has to offer. I can depend on him to have my vehicle serviced to perfection. More

by beazapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

May 24, 2023

Chuck Griffin a real Pro you can depend on. Highly recommend. You can count on Chuck. More

by cespoleti hri S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Germain BMW of Naples responded

Your business and trust in Chuck and our team are greatly appreciated. We are so happy to know that you are comfortable recommending him to others. We all look forward to seeing you on your next visit. Best Regards, Flavio Galasso General Manager

May 22, 2023

My first visit was for a factory recall. It was completed in a professional manner More

by rdbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples for your automotive service needs. We do hope that your next visit is worthy of the 5-star experience our team works hard to provide to all our guests. Best Regards, Flavio Galasso General Manager

May 22, 2023

Chuck Griffith, my service advisor was great! Fort Myers BMW could not correct the ride of my X5 after replacing the tires. I took it to Chuck and he had the Tech road force and balance the tires More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Germain BMW of Naples responded

Thank you so much for your wonderful review! We are so glad that Chuck could get you in and get your automotive needs thoroughly taken care of. Offering quality and reliable service is so important to us, and we will certainly provide you with nothing less in the future! We wish you the safest of travels until we meet again! Best Regards, Flavio Galasso General Manager

May 22, 2023

Jeremy Bongle made it easy to make an appointment and the service was done on time as promised. More

by rha405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Germain BMW of Naples responded

We're happy to hear that Jeremy made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

May 20, 2023

I always I have a great services at this dealership especially from Rhoel Gray , and this time I also have a very nice young man driving home James Vichow. More

by Mcanderson16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Germain BMW of Naples responded

Thanks for being a loyal Germain BMW customer, and for taking the time to share your experience with Rhoel. He will be here next time you need service or maintenance, so please visit us again soon. We appreciate your business, thank you again! Best Regards, Flavio Galasso General Manager

May 18, 2023

George Donovan is my contact. He keeps me informed about status of service and always answers my questions. More

by MicheleMShaw
Recommend Dealer
Yes
Employees Worked With
George Donovan
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May 19, 2023 -

Germain BMW of Naples responded

We appreciate your business and thank you for highlighting George and his efforts to ensure a positive service experience. Best Regards, Flavio Galasso General Manager

May 16, 2023

They were friendly, prompt and professional. It was great doing business with them. We will be back More

by viathomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Germain BMW of Naples responded

Thank you so much for the 5-star review! We are so happy that you had such a great experience with our service department, and that Rhoe was able to facilitate such a smooth car repair for you! Best Regards, Flavio Galasso General Manager

May 16, 2023

As a repeat customer, I can say that my experience has always been consistent. The folks at Germain BMW have always provided a professional and yet personal approach to how they do business. From our rece More

by Mike M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Dodard
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May 17, 2023 -

Germain BMW of Naples responded

Mike, Thanks for leaving us such a wonderful review. We are glad that you loved our services, Patrick and Mike will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Your continued business is greatly appreciated. Please let us know if we may be of further assistance, be it sales or service. Best Regards, Flavio Galasso General Manager

May 16, 2023

Chuck Griffith has always done a great job for my wife and me. We’ll be back More

by Docmh2os
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Germain BMW of Naples responded

Your continued business and kind words for Chuck and the level of service is provides are greatly appreciated. Best Regards, Flavio Galasso General Manager

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