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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,050 Reviews

1,050 Reviews of Germain BMW of Naples - Service Center

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May 07, 2023

I have been going to Germain BMW for over 20 years! I have had eight BMW’s over the years. While all the dealers were very good, Germain is the best. My service advisor, Chuck Griffith, is outstanding More

by bnavratil67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Germain BMW of Naples responded

Thanks! We're glad that Chuck was so helpful and informative, and made sure you were well-accommodated while your BMW was worked on. We appreciate your sales and service business and look forward to serving you for another 20-plus years. Best Regards, Flavio Galasso General Manager

May 07, 2023

Had a warning light come on in the car. George got me in the next day and got the problem taken care of right away. More

by dbert12
Recommend Dealer
Yes
Employees Worked With
George Donovan
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May 08, 2023 -

Germain BMW of Naples responded

We are pleased to know that George was able to accommodate you and your service needs. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

May 06, 2023

Tona Zarelli was very helpful in correcting a paint bubbling problem. She took care of all the particulars and was very pleasant during the entire process. Thank you, Phil Spencer More

by philipspencer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarelli
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May 08, 2023 -

Germain BMW of Naples responded

Thank you, Phil! We're happy to hear that you had an excellent service experience and that your BMW was well taken care of and Tona was able to assist in getting tine paint bubbling issue resolved. We appreciate your business and hope to work with you again. Best Regards, Flavio Galasso General Manager

May 05, 2023

tona rarrelli kept me informed via text messages and explained the work performed in details. More

by elio101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tona zarrelli
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May 08, 2023 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with Tona. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

May 05, 2023

Great experience, knowledgeable technicians and service advisors always take care great care of my car. Very pleased. More

by Ironmama12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Germain BMW of Naples responded

We're happy to hear that Jeremy made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and hope to work with you again. Best Regards, Flavio Galasso General Manager

May 04, 2023

George Donovan could not have done a better job of explaining the work to be done and the cost. We have always had good service from Germain BMW in Naples, FL. More

by dickdev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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May 08, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to share your positive and informative service experience with George. We are happy to know he took excellent care of you. See you next time. Best Regards, Flavio Galasso General Manager

May 03, 2023

George Donavan in the service dept is amazing. He’s knowledgeable, professional and courtesy. Answered all my questions and made me feel comfortable throughout my service experience. This is one More

by lsgiglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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May 08, 2023 -

Germain BMW of Naples responded

Your complete satisfaction is our ultimate goal and we are overjoyed to know that George continues to take exceptional care of you. See you next time. Best Regards, Flavio Galasso General Manager

April 28, 2023

George Donovan contact Person kept me informed during process 👍 work completed in Times thank you George More

by Patb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Report | Print
May 08, 2023 -

Germain BMW of Naples responded

We appreciate you taking the time to share your quality and efficient service experience with George. See you next time. Best Regards, Flavio Galasso General Manager

April 28, 2023

Everything went as planned dropped car off got loaner and came back the next day to a clean car. Chuck Griffith did a great job. More

by johnhahn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Germain BMW of Naples responded

Thank you for sharing your positive service experience with Chuck and our team. See you next time. Best Regards, Flavio Galasso General Manager

April 26, 2023

Fantastic service. Always prompt never having to wait for service. Everything explained in detail. Great dealership. More

by Jackimck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Germain BMW of Naples responded

Thank you so much! We're delighted to know how pleased you were with Chuck and our service department's assistance. We look forward to seeing you at your next visit. Best Regards, Flavio Galasso General Manager

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