Germain BMW of Naples - Service Center

Jeremy Bongle was very helpful by keeping me informed on a warranty claim and making sure that the repairs were done right even when it took an extra day. He was informative, helpful and pleasant to work w a warranty claim and making sure that the repairs were done right even when it took an extra day. He was informative, helpful and pleasant to work with. More

Once again Rhoel Grey came thru for me. I was on the other side of the state and just before a hurricane when I drive a nail thru my left rear tire. NO ONE, including BMW over there would I was on the other side of the state and just before a hurricane when I drive a nail thru my left rear tire. NO ONE, including BMW over there would assist. "We don't patch run flats" "we have high standards, we won't plug this for you" "We can order your tires but it will take about a week." on and on, I called Rhoel and calmly as ever, he directed me to a few spots that WOULD plug a run flat and which I did. SUCCESS!!! Upon arriving back home, Rhoel ordered my tires, got them moutne3d and changed my oil. He's been this efficient since the day I rolled in 11+ years ago with my 1st generation BMW X3. Now my 535i has 72k+ miles on it and it maybe time to start looking at a new vehicle. How can I go ANY other place for a vehicle with Rhoel on the case. Not only is he a great Service person, but I consider him a friend as well. -Jim More

I am happy with my new advisor Charles Griffin. I brought my SUV in for an oil change, etc. He was most helpful. I have been using Germain BMW since 1989 or 90 and have always been satisfied wit I brought my SUV in for an oil change, etc. He was most helpful. I have been using Germain BMW since 1989 or 90 and have always been satisfied with the service. More

If I could give my service advisor, Rhoel Grey more than 5 stars I would. He treats me professionally and takes a personal interest in serving my X5. He communicated with me the entire time to make sure I 5 stars I would. He treats me professionally and takes a personal interest in serving my X5. He communicated with me the entire time to make sure I knew exactly what was going on with my car. I purchased my car at dealership mainly because of the service department! More

Rhoel Gray has been our service advisor for the past several years. He is very knowledgeable, professional, and always makes sure that we are highly satisfied with any service work that has been done to several years. He is very knowledgeable, professional, and always makes sure that we are highly satisfied with any service work that has been done to our vehicle. He is an outstanding service advisor! More

Tona was my service advisor and she's awesome! Tona is very personable and fun to deal with and I truly appreciate her. The ONLY reason I gave 4 stars is because this is the 2nd time the car wash/ Tona is very personable and fun to deal with and I truly appreciate her. The ONLY reason I gave 4 stars is because this is the 2nd time the car wash/detail crew gave me my car back looking dirtier than when I brought it in as far as dirty water streaks and cloudy side mirrors. Other than that, I absolutely love every aspect about this dealership and the entire staff! More

Jeremey Bongle was my service advisor and his dedication and caring was outstanding. I had total confidence in him. and caring was outstanding. I had total confidence in him. More

Jeremy Bongel and Colton stand out as outstanding, service oriented examples on how to treat customers. I have owned BMWs for over thirty years and Germaine stands tall. I'll keep my business here service oriented examples on how to treat customers. I have owned BMWs for over thirty years and Germaine stands tall. I'll keep my business here ! More

This is a dealership that could teach other BMW dealers how to see and service BMWs. Germain is professional, responsive and meets all the objectives of keeping my new BMW operating as designed. how to see and service BMWs. Germain is professional, responsive and meets all the objectives of keeping my new BMW operating as designed. More

Chuck Griffith is an amazing Manager. He goes above and beyond in helping his customers. As always, I will continue to be a loyal customer of Chuck. He goes above and beyond in helping his customers. As always, I will continue to be a loyal customer of Chuck. More