Germain Lexus of Easton

I have been coming here for years and the service with everyone from drop off to service advisor has been respectful and professional. everyone from drop off to service advisor has been respectful and professional. More

Our service representative was very nice. The service ran a little longer than quoted and I know those things can happen. We did. It receive a video of the inspection which would have been ni The service ran a little longer than quoted and I know those things can happen. We did. It receive a video of the inspection which would have been nice to get. More

Donna in service department at Germain Lexus of Easton always goes above and beyond. She’s reliable, and keeps you informed every step of the way. Truly impressive customer care and attention to detail. always goes above and beyond. She’s reliable, and keeps you informed every step of the way. Truly impressive customer care and attention to detail. More

Great service! They are always fast and professional! I recommend them for anyone! Thank you! They are always fast and professional! I recommend them for anyone! Thank you! More

This service center always goes above and beyond what they need to do. Jeremy was AWESOME!!! Thank you! they need to do. Jeremy was AWESOME!!! Thank you! More

I had a great experience! Everyone was friendly and helpful and my time there was handled efficiently. Everyone was friendly and helpful and my time there was handled efficiently. More

Everyone treats you like like family They make you feel like you are the only person in the world. like you are the only person in the world. More

My problem is not with the actual work done to the vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain website and choose my Vehicle (make, model, year, VIN) that I want serviced. This time I scheduled an oil change. The website said the cost for my oil change would be $84.17. When I go to check out, the price is $50 higher. (And, this is not the first time this has happened). No one can explain why the website has one price and when I go to check out, I get charged a higher price. I understand, and am well aware, of what my car needs and uses. $50 is not going to make her break me. My issue is - - why isn't the website accurate when I am choosing a specific service for my specific car? How hard is that? You are Germain. You are one of the biggest car dealerships in Ohio (and other states) and you are the only Lexus dealership in all of Central Ohio. You mean to tell me the prices for service on your website can't be accurate? And, no one is supposed to question the pricing when your website quotes one price and you go to check out and it is always a higher price? Also, I have had several service writers tell me there are certain recommended services for my car, but no one can explain to me why the service is recommended other than it is the manufacturer's suggestion. You are asking me to pay thousands of dollars for a service that you can't tell me why it's needed or what it does....???!!! At this point, I'm recommending going out of town to service my car. More

As always I had a good experience. They not only did a nice job servicing my vehicle but are very friendly and concerned about my customer satisfaction. They not only did a nice job servicing my vehicle but are very friendly and concerned about my customer satisfaction. More

Great! Had to have catalytic converter replaced. Donna and the crew took care of me very well! Had to have catalytic converter replaced. Donna and the crew took care of me very well! More