Germain Lexus of Naples

Excellent overall service The entire staff at Lexus of Naples is outstanding. I have been a long term owner and have had several service requirements. The treatment I have re The entire staff at Lexus of Naples is outstanding. I have been a long term owner and have had several service requirements. The treatment I have received is appreciated. Your personnel, especially Beverly Coppola, has made me feel llike I was a special guest. She seemed to be giving me special attention. All others have been warm and friendly. Your pricing seems high but your service is excellent More

15k service Had Svce on 2013 Lexus. Experience with the service and the advisor ( John McCloskey) has always been very good. It is always a pleasure dealing wit Had Svce on 2013 Lexus. Experience with the service and the advisor ( John McCloskey) has always been very good. It is always a pleasure dealing with the service and staff at Lexus More

Beverly makes the service experience quite pleasant Before I met Beverly over a year ago, I hated bringing my car into Germain - - too time consuming, service reps did not give you personalized service, Before I met Beverly over a year ago, I hated bringing my car into Germain - - too time consuming, service reps did not give you personalized service, and it seemed like no one could answer a question. Then I met Beverly and life at Germain has been much better!! She treats you with respect, she gets you in-and-out, and keeps you informed. She is also truly honest about everything. She's a star employee! More

Service Representative Beverly Coppola is the best service representative I've encountered since owning a Lexus(1993 first Lexus). She is extremely knowledgeable, friendly a Beverly Coppola is the best service representative I've encountered since owning a Lexus(1993 first Lexus). She is extremely knowledgeable, friendly and efficient. Her advice on my ownership of my 2004 Lexus is very valuable to me. I look forward to seeing her each winter season. John Mulcahy More

First service experience I arrived on time and I was greeted and my car was taken promptly. The waiting area was clean and comfortable. My car service was completed within t I arrived on time and I was greeted and my car was taken promptly. The waiting area was clean and comfortable. My car service was completed within the time frame expected. I give this Lexus dealer high marks indeed for its staff's knowledge and treatment of its customers. More

Great Customer Service! As a customer I am extremely satisfied with the service Beverly Coppola has provided me.On several occasions she has shown a very positive attitude As a customer I am extremely satisfied with the service Beverly Coppola has provided me.On several occasions she has shown a very positive attitude in handling the servicing of my car. More

Service review of Dawn Slanec Excellent in all respects! Appointment scheduling, timeliness when I arrived and greeted by Dawn, who answered all questions to my satisfaction and w Excellent in all respects! Appointment scheduling, timeliness when I arrived and greeted by Dawn, who answered all questions to my satisfaction and was courteous, efficient, and knowledgeable. Definitely an employee who should be highly valued. More

Good car buying experience This is was my second visit to Germain Lexus and I feel that they were very friendly. Today I bought a car and Chuck was very friendly, I didn't feel This is was my second visit to Germain Lexus and I feel that they were very friendly. Today I bought a car and Chuck was very friendly, I didn't feel pressured, in fact it was a very good experience. He set up all the electronic gadgets like the bluetooth, the gps, the garage opener, my gate opener, he showed me how to use all the features in my new car. I was treated like a human being, not like a dollar sign. I highly recommend Chuck Koenig and Geramin Lexus to anybody that is looking to buy a car. More

Excellent service I have found that in every interaction I have had with Germain Lexus and especially with Dawn Slanec I have had excellent service including responsiv I have found that in every interaction I have had with Germain Lexus and especially with Dawn Slanec I have had excellent service including responsiveness; caring about what I want; friendliness; efficiency and just plain good old fashioned the way a customer wants to be treated. More

Service Review I brought my 2011 Lexus RX 350 in for it's 15000 mile servicing. As always it was given great service in a prompt and timely manner. The staff is h I brought my 2011 Lexus RX 350 in for it's 15000 mile servicing. As always it was given great service in a prompt and timely manner. The staff is helpful and friendly. More