Germain Lexus of Naples

Upon entering I was greeted by Dawn who was very pleasant and professional. I needed a part for my vehicle and she walked me over to the parts dept window. Upon completion of the 10,000 mile service Dawn app and professional. I needed a part for my vehicle and she walked me over to the parts dept window. Upon completion of the 10,000 mile service Dawn approached me and walked me outside to my vehicle. More

No appointment,dead battery, taken care of in less than 45 minute, Dave could not have been more helpful, great experience, just great. thank you 45 minute, Dave could not have been more helpful, great experience, just great. thank you More

Professional service from the greeting at arrival to the updates periodically. I was kept up to date on the car's problems as well as the cost of every item. updates periodically. I was kept up to date on the car's problems as well as the cost of every item. More

A very pleasant experience. I would definitely recommend Germain Lexus to all of my friends and family. The employees we dealt with were very knowledgeable and helpful. Germain Lexus to all of my friends and family. The employees we dealt with were very knowledgeable and helpful. More

Made appointment with Paul Green after he reviewed past history for my car. He scheduled maintenance for all that was required and not for any other add-ons which I appreciated. Battery was not on my lis history for my car. He scheduled maintenance for all that was required and not for any other add-ons which I appreciated. Battery was not on my list, but it was failing and we were able to replace it during the service visit. In addition he accepted your on-line service coupons which I appreciated. More

I have given my visit a "great report" simply because every`thing was great. From my calling for a service visit, estimated time for work and Paul Green who was cordial, helpful and accurate. because every`thing was great. From my calling for a service visit, estimated time for work and Paul Green who was cordial, helpful and accurate. More

MY EXPERIENCE WAS NOTHING LESS THAT EXCEPTIONAL. HANNY, MY SALESMAN, AND CARRY, THE SALES MANAGER, EXPLAINED EVERYTHING THAT HELPED ME MAKE MY DECISION TO LEASE A VEHICLE MUCH EASIER. HANNY WAS NOT FEELIN MY SALESMAN, AND CARRY, THE SALES MANAGER, EXPLAINED EVERYTHING THAT HELPED ME MAKE MY DECISION TO LEASE A VEHICLE MUCH EASIER. HANNY WAS NOT FEELING VERY WELL BUT INSISTED ON KEEPING OUR APPOINTMENT. FOR THAT I AM GRATEFUL HE WAS VERY PATIENT IN EXPLAINING THE DIFFERENCE BETWEEN BUYING AND LEASING A VEHICLE TO MY WIFE AND ME. FOR THESE REASONS OUR LEASING EXPERIENCE WAS TRULY EXCEPTIONAL. JERRY DIAMOND More

This was a warranty issue and Richard was thorough in investigating it. As you had to keep the vehicle fo a week, the loaner car was appreciated investigating it. As you had to keep the vehicle fo a week, the loaner car was appreciated More

Very efficient check-in. Took car in for recall work. Completed and car washed in under an hour. Beautiful customer lounge area. John very courteous and thorough. Completed and car washed in under an hour. Beautiful customer lounge area. John very courteous and thorough. More

I called late in the day with a need for a nail to be taken out of my tire. The tire was repaired quickly and I received a car wash all in about 45 minutes of my time. I was thrilled. Everyone was so h taken out of my tire. The tire was repaired quickly and I received a car wash all in about 45 minutes of my time. I was thrilled. Everyone was so helpful and accommodating from the receptionist who took my call to the service coordinator to the car washer. The experience could not have been more pleasant. More