Germain Toyota of Columbus

Brian Scott and Greg Coby, made my wife and I feel great and they really listened to our needs and came together on price that everyone felt good about. I really appreciate their courtesy and effort. Thing and they really listened to our needs and came together on price that everyone felt good about. I really appreciate their courtesy and effort. Things changed once we sat down with Demetrius Davis in the finance department. We did not have to borrow from the dealership and could easily get a personal low-rate auto loan from any bank of my choice, but I wanted give the dealership the business and assumed that my best interests would be served. From the moment we were introduced until about over an hour into the meeting, all that was discussed was a “needs” based review for all sorts of warranties. I understand that this is part of the process but it took majority of the almost two hours we were in his office. We had denied the additional warranty coverage at first, but inadvertently said yes after his third attempt. We were not presented with three different competitive interest rates to choose from, actually the rate and lender was assumed by Demetrius. The financing went to the highest rate at 4.99% and was the dealerships own Toyota Financial Credit company. Demetrius missed several opportunities to disclose important items that I did not discover until I was reading over the contract when I got home. Finding out things like the warranty deductible is $200 and that the loan interest rate of 4.99% is well above the rate a consumer would get from just walking into a bank. Also, I still have not received any confirmation that my $9,500 wire for the down payment was ever received. To summarize, make sure the finance reps spend more time going over the actual details of the purchase contract and require them to mention that the customer can take it home to review if the experience is a bit over whelming and they need time to understand what it is they are signing. It is a two-party contract very much in favor of the dealership so it is definitely too late if the customer changes their mind after signing because Germain will never agree to that. More

Great service and fast and quick. I received a text message when my vehicle was finished and my car was in the same condition when I dropped it off. message when my vehicle was finished and my car was in the same condition when I dropped it off. More

It was a nice dealership. The dealer was nice and knowledgeable. I like my car a lot and the experience was great. It was awesome knowledgeable. I like my car a lot and the experience was great. It was awesome More

I would like to thank everybody at Germain East what a wonderful job they did on my truck and very happy to deal with them thanks very much you guys appreciate it and happy holidays! wonderful job they did on my truck and very happy to deal with them thanks very much you guys appreciate it and happy holidays! More

I just got my 2015 Tacoma paid off . I have nothing but good things to to say about Germain Toyota. Great service and very friendly Associates. And a Great Truck ! good things to to say about Germain Toyota. Great service and very friendly Associates. And a Great Truck ! More

This was my first time at Germain Toyota since I moved. All my previous service was very good at Zanesville Toyota for 18 years. I was very impressed with the service and atmosphere at Germain Toyota All my previous service was very good at Zanesville Toyota for 18 years. I was very impressed with the service and atmosphere at Germain Toyota and my Highlander runs so much smoother after the fuel pump was replaced. Also, the 15,000 mile service was excellent and the service readout was the best I have ever seen. Most important to me, since I live in a senior retirement community, was the concern for customers you showed by how protective the workplace is arranged. Murray McMillan More

Great experience, I would highly recommend this Toyota dealership to friends, family and to anyone looking for a new or used vehicle. Customer service is an A+. dealership to friends, family and to anyone looking for a new or used vehicle. Customer service is an A+. More

It was a wonderful experience very professional. They worked hard to get it done and made sure I was satisfied as a customer. They went above and beyond that why i am a repeat customer. worked hard to get it done and made sure I was satisfied as a customer. They went above and beyond that why i am a repeat customer. More

I had a great experience with Germain Toyota. They were FAST and FRIENDLY. They didn’t try to tell me I needed extra things done to my vehicle to try and make more money off of me. They did the job I asked FAST and FRIENDLY. They didn’t try to tell me I needed extra things done to my vehicle to try and make more money off of me. They did the job I asked at a good price. Nothing more, nothing less. More

The service technician was courteous and helpful. When it was discovered that the repair would be several hours, I was offered a rental vehicle. I appreciated that. was discovered that the repair would be several hours, I was offered a rental vehicle. I appreciated that. More