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Germain Toyota of Columbus
Columbus, OH
2,692 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,692 reviews
November 18, 2020
I have done business and had my car service here since 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my busines 2005. Their sales department is top notch. Lucy and Demetrius have helped my family purchase a number of vehicles. I will always give them my business first. The service department always takes care of my car. Lo helped me out with my recent service visit and she was the ultimate professional. More
by o.isimeme
Verified CustomerEmployees Worked With
Lo Bennett
Helpful November 18, 2020
Overall really good experience. I made a useless trip (long distance) to get an accessory installed... the part did not work! The financial element seemed lengthy! (long distance) to get an accessory installed... the part did not work! The financial element seemed lengthy! More
by ZNISLEY
November 17, 2020
Best Toyota service department in central Ohio. I drive a few extra miles for the best! Put a new Tundra in show room please. lol few extra miles for the best! Put a new Tundra in show room please. lol More
by OHIOMILLS
Employees Worked With
November 17, 2020
Great customer service! Most of the staff was very inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend More
by willial343
November 17, 2020
Between my wife and I this was our 6th or 7th Toyota leased from Germain. AJ Castin is the best. Treated us professionally, had car and paperwork ready before we arrived. AJ makes everyone step hassle f leased from Germain. AJ Castin is the best. Treated us professionally, had car and paperwork ready before we arrived. AJ makes everyone step hassle free, and fast. More
by Roy T.
November 17, 2020
Great people great customer service and sale representative rod he is the best thank you for be a Caine and very professional I will recommend you guys thank you very much representative rod he is the best thank you for be a Caine and very professional I will recommend you guys thank you very much More
by MARCO
November 17, 2020
They have always been professional, friendly and efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a free oil change on my next visit. That was an unexpected courtesy! More
by Mariann
Employees Worked With
November 16, 2020
Needed outside mirror replaced. Everything was clearly explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very cou explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very courteous. The cashiers were also very friendly and helpful. More
by BoltsFan
Employees Worked With
November 16, 2020
I had a previous experience with Germain that was suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy w suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy was friendly, knowledgeable, professional, and most importantly, committed to resolving the issue, which he did. The only constructive feedback I have concerns the timeliness of the resolution. I was first contacted by Billy in July, and it took until October to receive resolution. Billy not only resolved the concerns I had, but included additional incentives he didn’t have to, and provided me with a rental car and excellent service throughout the process. I am very pleased after the first experience I had and I can assure anyone considering using Germain service that Billy Blanton is very concerned with providing the best customer service possible and doing the right thing when things go wrong. Billy runs a good ship and keeps his crew on top of things. I won’t hesitate to go see them again. More
by El_Dzl
Employees Worked With
Billy Blanton
