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Germain Toyota of Columbus
Columbus, OH
2,692 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,692 reviews
November 15, 2020
Excellent customer service. Waiting area was pretty busy but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided More
by TDRAGON140
Verified CustomerEmployees Worked With
Billy Blanton
Helpful November 13, 2020
Price way too high. I was told all my lug nuts needed replacing. That's fine however the total cost for 24 lug nuts was going to cost me 250 dollars. That's ridiculous. Those exact lug nuts only cost 3.2 replacing. That's fine however the total cost for 24 lug nuts was going to cost me 250 dollars. That's ridiculous. Those exact lug nuts only cost 3.29 each. Also 35 dollars to rotate tires is also high and 20 dollars to change oil filter even though I brought in my own oil. At last the cost of 244.68 to replace a tire pressure sensor seems too high also. Tire centers do it for less than 100 dollars. Germaine also wanted 33.79 to change a 2 dollar bulb that's not hard to get to. Crazy. I don't think this dealer will get my business anymore and I'm telling all my friends to stay away. More
by lowell5962
Employees Worked With
Jo Bennett
November 13, 2020
What an amazing group of people! Tanesha was spectacular and very friendly! Tom in finance was excellent as well! My wife and I will definitely recommend Germain Toyota for anyone in search of a great car b and very friendly! Tom in finance was excellent as well! My wife and I will definitely recommend Germain Toyota for anyone in search of a great car buying experience! More
by Kyle_lucky13
November 13, 2020
What started out as a frustrating situation turned out to be a total misunderstanding on my part. Mr Coby went above and beyond to make absolutely sure to remedy the situation. I highly recommend this dealer be a total misunderstanding on my part. Mr Coby went above and beyond to make absolutely sure to remedy the situation. I highly recommend this dealership. More
by JASON_PRYOR
November 13, 2020
My service was amazing at Germain Toyota. My service manager Teresa was extremely informative and quick as well as accurate with my vehicle. I will definitely be back to see her with her amazing service manager Teresa was extremely informative and quick as well as accurate with my vehicle. I will definitely be back to see her with her amazing service. More
by KARL_QUIANA
Employees Worked With
November 12, 2020
I was looking for a 2021 Toyota Supra 2.0 in yellow that I found to be in limited supply when I conducted multi-state searches. My search identified one at Germain in Columbus. I negotiated the deal over th I found to be in limited supply when I conducted multi-state searches. My search identified one at Germain in Columbus. I negotiated the deal over the phone with Linda Edwards while I drove down from the Cleveland area. In the meantime, the paperwork was prepared for my arrival. The car was PDIed and I was given the keys to drive it around the nearby area while my existing car a 2018 Lexus RC300 F Sport was evaluated by Germain’s technicians. The evaluation was excellent and my remaining lease payments were paid off. Great transaction and service from Linda Edwards! Love my Supra! More
by Jerry59
Employees Worked With
Linda Edwards, Heather Romine
November 12, 2020
Theresa Wilson us the best and has been my service advisor for years. We only take our three vehicles to Germain Toyota and trust no other dealer advisor for years. We only take our three vehicles to Germain Toyota and trust no other dealer More
by Satisfied Customer
Employees Worked With
November 12, 2020
Very extensive, thorough, and professional inspection. Service manager answered all my questions and was very courteous. Great job and thank you for the attention to detail! Service manager answered all my questions and was very courteous. Great job and thank you for the attention to detail! More
by Priusv
Employees Worked With
November 12, 2020
Charging $434 for a $225 tire is not considerate to your customers. If you really cared about the customer you'd take a moderate profit, not a 100% or more profit. customers. If you really cared about the customer you'd take a moderate profit, not a 100% or more profit. More
by walterm2
Employees Worked With
Brandon Dawson
November 12, 2020
They have always done a good job, but communication was seriously lacking during our last service. Probably won't be back after previously patronizing for 10 years. seriously lacking during our last service. Probably won't be back after previously patronizing for 10 years. More
by LANEY2
Employees Worked With
Aaron Goodman, Brandon Dawson
