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Glen Toyota
Fair Lawn, NJ
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,133 reviews
September 12, 2021
This is my third car I purchaced in this dealership. Worked with Tom all 3 times. He is very porfessional and nice person. I would recommend this Toyota dealership. Worked with Tom all 3 times. He is very porfessional and nice person. I would recommend this Toyota dealership. More
by Vg
Verified CustomerEmployees Worked With
September 12, 2021
BEWARE of this dealership they are the most unprofessional dealership I’ve ever went too. Toyota has really went down hill when it comes to making people feel comfortable with bringing there ve unprofessional dealership I’ve ever went too. Toyota has really went down hill when it comes to making people feel comfortable with bringing there vehicle there. I had 3 bad experiences with them I bought my sienna there on 3 different occasions for an oil change. The first time they stripped the threads for the plug and they tried to say because it was worn out. They ended up replacing the plug. 2nd time they did the same thing and had to put a new plug. Who would have thought this would happen again smh. I guess 3x a charm because it happened for the 3rd time. I called Jason the service advisor and was told I get too many oil changes and my vehicle was old. Talk about unprofessional wow I have never. Also I was told by him I don’t spend enough money with them I only get oil changes. The nerve of him to say but it’s a good thing I only come for that because it seem they’re not capable of handling a simple oil change. Imagine if I would have came for something else. I probably would have a vehicle left to drive. Maybe Jason should focus on hiring qualified people who knows what there doing and also work on his attitude. It’s been 10days now and no one has gotten back to me to correct there mistake. I’ve contacted corporate for the last 2 weeks to try and get this resolved and no one from the dealership has contacted corporate back to resolve this issue. I have documents as proof! I thought bringing your vehicle to the dealership for work was safe but I guess I would have been better off going to your local jiffy lube!!! More
by Sbmayrant1975
Employees Worked With
Jason
September 12, 2021
Love dealership. Have problem with service center. Poor customer service. Service done on car not explained nor was there any explanation as to service outcome. customer service. Service done on car not explained nor was there any explanation as to service outcome. More
by kmom725
Employees Worked With
Richard Jennings
September 12, 2021
Nice customer service, they care about safety, they always return my car faster as possible, clean, always go one step forward about something wrong 100%💯 always return my car faster as possible, clean, always go one step forward about something wrong 100%💯 More
by Tacoma 2020
Employees Worked With
Other Employees :
Richard Jennings, Nick Lahr
September 11, 2021
I had great experience with this dealer, they were very helpful and honest. I got the vehicle when they said I would. Very friendly and professional helpful and honest. I got the vehicle when they said I would. Very friendly and professional More
by HCTAMSAN
Employees Worked With
Javier Flores
September 10, 2021
Bill Hughes is Very professional and accommodating, .It is very easy to get a service appoint. The waiting time is not that bad. Text updates are very helpful. is very easy to get a service appoint. The waiting time is not that bad. Text updates are very helpful. More
by edwin36t
Employees Worked With
September 10, 2021
My salesman Jayson was very good. He was very friendly and worked hard to get the deal I got. I would recommend dealing with Jayson if your in the market for a new toyota. and worked hard to get the deal I got. I would recommend dealing with Jayson if your in the market for a new toyota. More
by s.brunner76
Employees Worked With
Jayson Mota-Herrera
September 10, 2021
The service manager Bruce was great several times that we’ve used him and his crew is also top-notch they were very efficient I recommend them highly we’ve used him and his crew is also top-notch they were very efficient I recommend them highly More
by Info
Employees Worked With
September 10, 2021
I didn't get the agreed up on service1 My tire pressure I didn't get the agreed up on service 1 My tire pressure was not adjusted, the light is still on 3 days after the service. 2 my battery termail was I didn't get the agreed up on service 1 My tire pressure was not adjusted, the light is still on 3 days after the service. 2 my battery termail was not cleaned 3 my fluids were not top of 4 the car was not washed 5 the service engineer did break my glovebox spring. I had to try to fix it some where else I had a coupon for all of the above service, I paid as they asked for, but they didnt do their part. Actually I'm not sure if they do the oil change and tire rotation as they said they have done. Very disappointed this time. Usually they are good place but not this last service. Sad to see this happen. More
by atef3feb
Employees Worked With
September 10, 2021
Honest, courteous , Able to answer all pertinent questions. I had no problems since I started bringing my rav 2016 since before the pandemic. Also its close to nutley, NJ. questions. I had no problems since I started bringing my rav 2016 since before the pandemic. Also its close to nutley, NJ. More
by Boboy58
