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Glen Toyota

Fair Lawn, NJ

4.6
4,136 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,136 reviews

April 04, 2019

Attitude and very discriminating I had very bad service. I had two Toyota’s. I asked him if they had a coupon online for changing oil. I spoke with Jason Forkins. He gave me a rude at More

by Sam Rezk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Apr 09, 2019 -

Glen Toyota responded

Thank for your feedback, I apologize for any misunderstanding with our manager who gave you his business card so you would have an accurate name to know who you had dealt with. I would love to speak with you regarding this. I am also perplexed as to why you authorized the work at one price, then when you picked up your vehicle wanted to renegotiate the price you would pay especially since the job was already completed. At this moment I can only thank you for your feedback and hope to speak with you to resolve your concerns. Thanks ROB D GM 201-791-3800 ext 203

April 01, 2019

Excellent expirience Absouletly loved the service! Amazing friendliness and i was out of the dealership in 2 hours. Hope to be part of the toyota family for much more time More

by josemiliogomezn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cruz
Apr 03, 2019 -

Glen Toyota responded

Thank you for the great rating! Glen Toyota looks forward to seeing you in the future. Rob D GM

March 31, 2019

Excellent One of the best dealership for toyota cars. The staff is great, and the salespeople are so friendly. I am extremely happy and thankful for their servi More

by RNayak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Flores, Sheina Chinchay
Apr 02, 2019 -

Glen Toyota responded

Thanks for the feedback! We look forward to seeing you in the future! Rob D GM

March 29, 2019

Glen Toyota/Neil Neil has been nothing but exceptional to my family and I. He listens to all my concerns/ questions when purchasing a new vehicle and very hands on ex More

by Tiyana9238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Dimaso
Apr 02, 2019 -

Glen Toyota responded

Thanks for the 5 star review and feedback! We look forward to seeing you in the future! Rob D GM

March 29, 2019

Great experience The visit was quick and easy, everyone I dealt with was very professional, respectful, and easy to work with. I would definitely recommend this dealer More

by MIKEKAS4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bawiec, Sheina Chinchay
Apr 02, 2019 -

Glen Toyota responded

Thanks for the feedback! We look forward to seeing you in the future! Rob D GM

March 29, 2019

Wrong diagnosis I'm not happy. You made me pay for a diagnosis that was wrong. I paid $ 250 for diagnosis instead of 125 because they were not able to find out what w More

by Pete
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Nicole Willis
Apr 09, 2019 -

Glen Toyota responded

Thanks for your feedback, We kept you in the loop all throughout the process and had you authorize the extra hour of diagnostic that would be deducted from any repair work. You did omit from your review that you had the vehicle serviced at another mechanic and brought it to us to establish why it was not working. Our technician went according to guidelines to ascertain what the issue was. When the "by the book" process did not remedy the situation the Tech reached out to Toyota technical as was explained to you in detail by our Service Advisor. She explained to you and to another party for you "your wife" that phoned in. The vehicle can be repaired you declined for us to fix it. We will leave your information on file incase you decide to have your vehicle repaired. The rating you gave us, I feel is a bit acute especially since we are the 2nd choice you came to for the repair that was not handled at the other service center. If you wish to discuss further, I will be happy to talk with you. Rob D GM

March 29, 2019

Got service done where another Toyota service center said it A few weeks ago I went to the Toyota service center in the upper NJ area where i also had purchased my floor model minivan. I needed my 15,000 mile se More

by ENGsane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Forkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2019 -

Glen Toyota responded

Thanks for the great feedback! We look for forward to assisting you with all your vehicle and service needs in the future. Rob D GM

March 27, 2019

Great place for maintenance of your car! Always treated with respect. Throughly explain what needs to be done and why prior to servicing your car. Clean comfortable waiting area. Complimentar More

by mamie1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know names. Young man who received car very nice. Maintenance gentleman, think was Bill Hughes always very nice. Woman who does check out very friendly and cheerful. Remember faves more than names.
Mar 28, 2019 -

Glen Toyota responded

Thank you for your feedback and your business! We look forward to assisting you with all of your vehicle needs in the future as well! Rob D GM

March 24, 2019

Great service I have been working with Bruce for many years now. It is Always a pleasure to work with him. Upfront and honest and the work is completed when promise More

by Mike57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 24, 2019

Great Dealership! My experience at Glen Toyota was more than a positive one!! Rich reassured me that I would leave happy from the moment I walked in. Mike made sure to More

by Lisa0806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Morales
Mar 25, 2019 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

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