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2,727 Reviews of Glen Toyota - Service Center
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August 19, 2017
Absolute worst service! I had a 7 a.m. appt for a job that should have taken 4 hours. I text them using their service and NO ONE returned my text! 9 hours later I got my Sie I had a 7 a.m. appt for a job that should have taken 4 hours. I text them using their service and NO ONE returned my text! 9 hours later I got my Sien a back, absolutely awful customer service, time to go back to Easy Coast or Prestige Toyota. More
by Michael Norman
Employees Worked With
Mike Elston, Nicole Willis
Helpful August 12, 2017
Exceptional Service! My car was broken into, and Andrea McHugh immediately put a rush on ordering a new window. Her willingness and expertise to ensure excellent customer My car was broken into, and Andrea McHugh immediately put a rush on ordering a new window. Her willingness and expertise to ensure excellent customer service from the start will never be forgotten. Bruce overnight-ed the part I needed, and I was provided a rental car immediately. Jason and Andrew worked tirelessly and professionally to ensure I received my repaired vehicle on time. All of their calm, patient manners were a great help to me when my frustration was at an all-time high after my car was broken into. Their knowledge of the car parts and remarkable problem-solving abilities are rare indeed. If the quality of a dealership's employees is an indication of future success, then Glen Toyota has a very bright future. I highly recommend Glen Toyota!! More
by Danielle Beran
August 08, 2017
Excellent Service The service department team at Glen , especially Paul Dupree, are most courteous and helpful. I have had my car serviced there for 3 years and always The service department team at Glen , especially Paul Dupree, are most courteous and helpful. I have had my car serviced there for 3 years and always am treated wonderfully. The service is done in a timely manner and explained fully to me. I highly recommend Glen Toyota's service department and will continue to use them as long as I own this car. More
by marcalan32
Employees Worked With
Paul Dupree
July 01, 2017
Absolutely Recommend Glen Toyota Buying a car is basically a single occurrence event, owning is ongoing. Both experiences are top notch when dealing with Glen Toyota, Not meaning to Buying a car is basically a single occurrence event, owning is ongoing. Both experiences are top notch when dealing with Glen Toyota, Not meaning to diminish my experience with the attentive sales staff who are great, but the service team is what resonates. As mentioned, once bought, living with the vehicle is another matter. Service managers Mike Elston and Jay Forkins guide a terrific service staff and modern comfortable service facility. I've been dealing with Glen Toyota for long time. I've bought and serviced my Toyota's at Glen. I could easily buy somewhere else, even buy different brand. Over the years I've owned many,.many cars, different brands, both domestic and foreign. In the end it comes down to value and ownership experience. Toyota is without question a top notch company offering great cost of ownership and resale value. Glen Toyota Service Management and their staff are what brings me back to buying Toyota's. Just great people! These folks are refection of the dealership owner, Kathrine. Highly recommend you consider Glen Toyota..... More
by Mytoy
Employees Worked With
Other Employees :
Mike Elston, Nicole Willis, Jose Cornieles
June 16, 2017
Dishonest Brought car in for a routine brake check and was told the vehicle needed $600 of work. They claimed rotors were rusty and needed replacement and brak Brought car in for a routine brake check and was told the vehicle needed $600 of work. They claimed rotors were rusty and needed replacement and brake pads were down to 10%. 6 months prior and 3,000 miles ago during a service that cost $2,000 they claimed car was in perfect condition. Sensing a lack of honesty I left without performing the work. I subsequently brought it to another Toyota dealership and was told brakes were in good condition with 50% life left. Don't go there, they are dishonest. More
by Upset
Employees Worked With
April 25, 2017
Fast service Quick and easy. Glen Toyota keeps my car running like new. Had my last 4 cars serviced here so I have the experience. Plus great new service area. Quick and easy. Glen Toyota keeps my car running like new. Had my last 4 cars serviced here so I have the experience. Plus great new service area. More
by Carla
March 27, 2017
Worst experience I have ever had. Do not buy here. Worst experience I have ever had with a dealer. Sold me a "certified pre-owned" vehicle that obviously wasn’t checked over. The spare tire was crack Worst experience I have ever had with a dealer. Sold me a "certified pre-owned" vehicle that obviously wasn’t checked over. The spare tire was cracked, flat and useless Floor mats were not included Left me with an empty tank of gas. Lug nuts missing Valve plugs missing Front brakes were worn and I had to drive 2 hours back to the dealer and have them fixed. Didn't return 5 phone calls after purchase Horribly unprofessional with phone manner, customer service, and clerical. Took NO responsibility for any of their mistakes. More
by LS
January 11, 2017
Very rude and errogant Used Certified Dealer Manager I just recently went Glen Toyota on Maple street there to shop used certified vehicle. Marcus salesman helped me to find the car and gave spec .. and I just recently went Glen Toyota on Maple street there to shop used certified vehicle. Marcus salesman helped me to find the car and gave spec .. and I did not have a test drive just look and fill. When I saw interest floor manager come and forced or mobbed me to buy a car taking my Ccard and sing on paper When I refuse to sign before test Drive he said "Get out now" .. very insane person. DONT GO HERE..VERY RUDE .. they are just mobbing and forcing people to buy it. More
by mit585
December 10, 2016
Jason, the service center manage runs an excellent facility. The new service center is the nicest I have seen. The people are very customer oriented and transparent about what they are doing for you and how they The new service center is the nicest I have seen. The people are very customer oriented and transparent about what they are doing for you and how they are fixing the car. At the end when they have finished they show you the car and what they did. It was a pleasure to take my car to them and to end the experience they gave the car a wash and vacuumed the inside. Excellent, I would definitely recommend them to a friend for the service they deliver and the way they deliver it. They care about the car, the service they deliver and the client experience. More
by happy customer
Employees Worked With
Jason Forkins, service manager.
August 24, 2015
Service dept. Is horrible I walked in for my scheduled appointment on 8/24/15 . Was not greeted not did anyone tell me to just let me know they would be with me. A gentleman I walked in for my scheduled appointment on 8/24/15 . Was not greeted not did anyone tell me to just let me know they would be with me. A gentleman walked in past me and they helped him immediatedly . Obviously, he knew someone . rude staff ! Horrible customer service . More
by Katiuska1971
Employees Worked With
They didn't have name tags on
