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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
295 Reviews

295 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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December 04, 2023

I had an appointment for a recall. The service team got right to the issue and returned with my RAM completed sooner than I expected!! Excellrnt team to work with. More

by chuckirvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
Dec 04, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Appreciate the high ratings for our service team at Glenbrook Dodge Chrysler Jeep. Pleased to know your RAM was prepared ahead of schedule. Thanks a bunch for trusting us!

November 29, 2023

Stopped in for an oil change and tire rotation. Got it in pretty quickly. Team kept me informed the whole time. Great service, friendly team, great communication. Couldn’t ask for anything more!! T More

by Scott.stlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the positive feedback on our quick oil change and tire rotation services. It's good to hear our communication met your needs. We appreciate you choosing Glenbrook Dodge Chrysler Jeep for your auto services.

November 29, 2023

The service provided on my last visit was great. I had an appointment for installation of four new tires. The work was completed in a timely manner. Dave Penna was the Service Advisor that I wo More

by ycristman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your positive feedback on the tire installation service at Glenbrook Dodge Chrysler Jeep and we'll pass your compliments on to our Service Advisor. Our team always aims to provide efficient work for all customers. Thank you.

November 29, 2023

Yesterday I went for an oil change, they told me it would be quick because they didn't have anyone on the list and I was the first, they left me waiting for 2 hours, apart from that they didn't even inflate More

by johansebastiansepulvedadiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Naag
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
Nov 30, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello, I would greatly appreciate the chance to speak with you regarding your experience with our Service Team's communication and the services completed on your vehicle. Please contact me at your earliest convenience. Your satisfaction is important to us here at Glenbrook Dodge Chrysler Jeep. Matt McKibben General Manager vip@glenbrookdodge.com

November 23, 2023

Service department is amazing buying a car not so much! Still in shock that a jeep with 10,000 miles needed a sensor replaced for over 700.00 More

by cathiew60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
November 16, 2023

Had an issue with a faulty part in my brand new vehicle. The service department—in the midst of renovations—got me in and out in no time. Great staff, very helpful, would definitely recommend! More

by Lilly Lyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wallace
Dec 08, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your recommendation and are glad to hear that the service department was able to assist you promptly. We're here for any future automobile needs. Thanks for choosing Glenbrook Dodge Chrysler Jeep.

November 16, 2023

Great and Speedy service. The reps were very informative and helpful. The building was very clean even under construction. More

by shadonnad8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We're glad to hear that you had a good experience with Glenbrook Dodge Chrysler Jeep. Thank you for noting the cleanliness of our premises and the competency of our staff. We aim to maintain this standard always.

November 14, 2023

Even with the construction I was greeted by a courtesy and cleancut gentleman who promptly took my van in for an oil change and I was happy with the service I recieved More

by Trucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
Nov 14, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Appreciate the positive feedback about our oil change service at Glenbrook Dodge Chrysler Jeep. Thank you for noticing the effort and courtesy of our team to keep things running smoothly amid construction. It means a lot to us!

November 07, 2023

Friendly staff and I like the text updates and communications rather than leaving messages etc. More

by darlenataylor
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your feedback about our friendly staff and text communication at Glenbrook Dodge Chrysler Jeep. We aim to make interactions as convenient as possible for our customers.

November 03, 2023

The service was awesome. Especially William. Very friendly staff and knowledgeable. Thank you very much. More

by prboykin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jevon Rhoades
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
Nov 03, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your positive feedback about our staff and service. We're pleased to hear that William was of outstanding assistance. Thanks for choosing Glenbrook Dodge Chrysler Jeep.

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