Global Auto Mall - Service Center

A great team to work with!! I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at t I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at the time the staff were very understanding, supportive and valued my time during the whole process. They reassured me they would do whatever it takes to rectify the situation and complete the task. They did indeed accomplished that and more! Special thanks to Angelica for her friendly assistance and coordinating the process so expeditiously. She definitely gets things done smoothly and correctly! A pleasure to work with! I would like to thank Fernando as well for doing all that he could to resolve everything and making it right. I also would like to recognized David K for going above and beyond to help and support. Your professionalism is appreciated. More

Scammers Service Department took a 1 1/2 to replace a transmission. Be aware of receiving a dirty rental. Global Auto Mall loan out dirty cars to cover damage Service Department took a 1 1/2 to replace a transmission. Be aware of receiving a dirty rental. Global Auto Mall loan out dirty cars to cover damages and charge customers for damages. More

I came in for an oil change & the entire staff were great. Dan especially handled everything. He was awesome. He went over everything with me. After I left, I called back to ask a question. I got Dan's great. Dan especially handled everything. He was awesome. He went over everything with me. After I left, I called back to ask a question. I got Dan's voicemail & he returned my call immediately & answered my question. I'd just like to say Thanks Dan & the entire crew that helped me. Sincerely S. Rivera More

Terrible service department - either thieves or incompetent I never do this, but this time I feel it is my responsibility to write this post. Beware of this dealership's service department is all I can say! T I never do this, but this time I feel it is my responsibility to write this post. Beware of this dealership's service department is all I can say! They are either crooks or completely incompetent - neither is a good option when you need to trust someone with something you know nothing about. My 2012 Hyundai Azera (a really awesome car that has service me well for many years) started making a clicking noise in the steering wheel areal. I took it to Global Hyundai to get it checked out. I didn't like the noise and was worried it was a safety issue. After charging me a $100 "assessment fee", I was told that my steering column needed to be changed and the cost was $2,133.54. I knew I needed to do it eventually, but didn't have it in my heart to spend this kind of $s on a 7 year old car, so I held off on the repair. When I told my brother about this issue, he decided to do a google search to see what comes up and found out that apparently this is a common issue in many Hyundai vehicles (including the Azera) - it's not the entire steering column, it's a $7 coupler. In fact, Hyundai even extended the warranty for the Sonata and Elantra to cover this repair. There was also a video on YouTube of how you can easily fix this yourself. I immediately called my service rep and even spoke to his boss David Karlstein. They both assured me that according to the parts list that they have the Azera does not have a coupler, but offered to charge me $249 to take a look if it does. I challenged them to do a little more due diligence and actually call Hyundai technical support - you know, they people who built the car and should be able to guide them on what parts the car has. They said they would do it but it's been 3 weeks - I didn't hear from them and they are NOT RETURNING ANY OF MY CALLS! So I called another Hyundai dealer and spoke to a service rep there. I described my issue and told him my car's make and model. He immediately (without the $100 diagnostics fee) said, "oh yes, it's a coupler and we will change it for you for $249). Needless to say, I made an appointment with that dealer and will NEVER step foot at Global Hyundai again! Again, I don't know if they are completely incompetent and don't know anything about the cars they are supposed to be experts in servicing OR if they are just complete crooks and were trying to swindle me for a $2,133 repair when it was only going to cost $249. It really doesn't matter since neither option is a good one! I did call Hyundai of North America to file a complaint, but the rest of you - be aware! More

Jim cant get in touch with Kia headquarters, David is great! Jim was unable to help me what so ever no answers at all no help car is sitting there and he tells me I am not listening to him after this happened Da Jim was unable to help me what so ever no answers at all no help car is sitting there and he tells me I am not listening to him after this happened David karlstein however was very nice and did listen to my needs so this is not intended for him to be clear..: Let’s make this very clear, I am a hardworking grandmother of 2 and a mother of 2 who works full time for the township. I bought my fully loaded Kia here and was told about the amazing warranty that these vehicles have with them, “10 year - 100k miles” I have now find out just as to why Kia motors had to do this.. For example, the other day I had just picked up my 5 month year old grandson along with my other 3 year old grandson and my daughter. We were all excited about going down to Asbury park (there favorite beach) and while driving 60mph on the parkway I had the entire vehicle SHUT OFF! I couldn’t believe what was going on and I was shaking i was shaking and entire body was trembling knowing the safety of my grandchildren and daughter I didn’t even have a chance to think about my own life, but my life was now in jeopardy! I’ve never in my life felt so vulnerable to losing my family or my life ever, especially just AFTER having my vehicle serviced! After miraculously somehow avoiding an accident and getting to the shoulder I now waited 3 hours in 98 degree weather for this “roadside assistance” which took me to the dealership to finally meet Jim Stolz. At this point I thought I had hit rock bottom, boy was I wrong. Jim now told me I was responsible for paying for my own rental vehicle due to the fact they “had none available” at this huge auto mall they didn’t have not one vehicle to assist me and my children with! After a near death experience I could not begin to deal so I now dealt with the sacrifices one must make when buying and servicing and having a recall ignored when having my car serviced here just before my ENGINE BLEW. avoid this dealer they don’t care about you or your life or family just your money. I wish I could say different because everyone has to make a living but at this moment they have shown zero interest to keep mine. Unbelievable that in any type of business someone would have the audacity to treat human beings worst then animals. I one day HOPE I can come back on here and change this review please somehow prove me wrong! understaffed and waiting for a loaner still and paying out of pocket which I cannot afford. More

Excellent Service . Having just relocated to New Jersey I was looking for a reliable Hyundai dealership for service to my 2019 Kona. Nick was my service rep and he was . Having just relocated to New Jersey I was looking for a reliable Hyundai dealership for service to my 2019 Kona. Nick was my service rep and he was very personable, knowledgeable and attentive to the services I requested. Although the service I requested was strictly maintenance, I had a very good experience at this dealership and will be back for future services. More

Go anywhere else My parents purchased a Hyundai from this deal. Vehicle Started have issues with locks , has been back several times to fix . Over a year later still My parents purchased a Hyundai from this deal. Vehicle Started have issues with locks , has been back several times to fix . Over a year later still not fixed still no answers as to why. Worthless service department. More

Other dealerships have better service depts Global Auto Mall 1099 Rt. 22 West, North Plainfield, NJ 07060 Car dealer Place details Luis Recio ????? a minute ago Sales Dept was easy to work with, no issues at all. I had my first interaction with the service department today. When you purchase a car from them, they offer a free oil change at their service dept. I received a couple of calls from the dealership since I hadn't used it yet. Facts: I showed up at 1:25pm for a 1:15pm appt to wait for the car while it is serviced. Oil change and they said I had an open recall, something about a software update. After a couple of hours, I called the service dept from the waiting room and was told that the car would be ready in 30min - I reconfirmed with them that I was waiting in the waiting room. After 30min go by, I walk out and speak with the only rep that was at his desk, on his cell phone. Asked if he could help page my rep, really needed to leave to pick up my child before 5pm. Whole thing got worse from there. A guy named Nick (last name starts with a F) was pretty rude and lacked customer service experience - guy should be repurposed to a role less customer facing. Fernando DaSilva tried to help the situation as best he could, he's good from my point of view. Some guy named JB helped by calling my rep's cell phone and the car rolled up a minute or so later. JB uttered the words "patience", wasn't the best thing to tell someone who was patiently waiting from 1:30pm to 4:30pm for a scheduled appointment for an oil change and software update recall. Would you go back there again? More

Too much time to do sloppy work. Disgusted and disappointed. I had a scheduled (free) oil change for my new Hyundai Elantra and it took a little over 3 hours. Even with the multi-point inspection it shouldn't ta I had a scheduled (free) oil change for my new Hyundai Elantra and it took a little over 3 hours. Even with the multi-point inspection it shouldn't take this long AND it hasn't at other Hyundai service centers. Also, on their electronic check-in board my check-in time kept getting later. I guess that was so that they could meet their metrics. But my check-in time was adjusted by 40 minutes while I was waiting. I don't even believe they did a multi-point inspection because my tire pressure was off by 4 pounds on 2 tires. What really pissed me off was that they spilled oil on my engine and engine cover....and I don't mean a few drops either. The car was 4 months old and I just got the feeling no one really cared about the work, or lack thereof, that they were doing. I also noticed a new rattling sound coming from under the right side of my car as I was driving it home. So ticked off! I am going to another Hyundai service center from now on. I will never go back to this place for service again. More

Please stay awaaaaaaaay of the gang! 1)) I bought a 2017 CERTIFIED GMC TERRAIN on 11/20/2018. Four days later I got the car disabled in the middle of the road! When I called the dealershi 1)) I bought a 2017 CERTIFIED GMC TERRAIN on 11/20/2018. Four days later I got the car disabled in the middle of the road! When I called the dealership, the salesman was so rude and told me to call service or road assistance which I did with no one to answer! I left a message to everyone working there but they never got back to me! 2)) I was out of town so couldn't go to the dealership tell today 12/26, they did check the car and told me there a sensor (on a back order) should be replaced but they don't know when it's gonna be available! 3)) it's 3:00pm and I'm still waiting in the dealership since 10:00am! 4)) I was discussing the extra money they charged me (ripped me off) in price, MVC fees, GAP insurance, vehicle theft protection warranty with Tom Willy who got to the point he couldn't answer, he rudely kicked me out of his office! 5)) The CERTIFIED car they give me has too many problems and no one has ever checked it! They just advertise it as certified to ripe you off! 6)) Struts are terrible! 7)) brake pads and rotors are bad! 8)) with all the money I ripped off, they refused to give me a complimentary full tank! 9)) please stay far away from salesman Michael Wytte, and the whole dealership! 10)) Finally, I will take them to the court and I already talked to a lawyer. Thank God we have a great Justice to such people.. Hossam Mohamed More