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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
991 Reviews

991 Reviews of Goodson Acura of Dallas - Service Center

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July 14, 2023

This dealership is great customer service. Put customers first. They do not pressure to do others services. More

by Joywooldridge53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Goodson Acura of Dallas responded

Joywooldridge53, thank you for sharing 5-stars! We're glad to hear our team provides great customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 13, 2023

Goodson Acura service department is always helpful, courteous, honest, and works with me to keep my MDX is excellent working order.... More

by Stargazertj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Goodson Acura of Dallas responded

Stargazertj, thank you for sharing 5-stars! We're happy to hear our team is helpful, courteous and honest! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Jul 13, 2023 -

Stargazertj responded

I've owed 4 Acuras. It is because of the quality of Acura vehicles, and my trust in Goodson's Service Department....Tim J.

July 12, 2023

My service advisor Eric is awesome… always takes great care of his customers with the utmost professionalism!! More

by kmg865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Jul 12, 2023 -

Goodson Acura of Dallas responded

kmg865, thank you for sharing praise regarding your experience working with Eric! We appreciate your endorsement of working with us in service and look forward to future opportunities to assist you. Thanks again!

July 07, 2023

Everyone encountered was attentive and helpful. Service was swift and when delayed, updated me and offered alternative solution. More

by Lhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Goodson Acura of Dallas responded

Lhunter, thank you for sharing 5-stars! We're happy to hear our team is attentive and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 06, 2023

Everyone was very helpful and considerate! Hope to do business with them in the future!!! More

by Donna Williams
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent Parker
Jul 06, 2023 -

Goodson Acura of Dallas responded

Donna, thanks for servicing with us and noting that you had a 5-star experience. We appreciate your endorsement and note that everyone was very helpful and considerate. See you next time. Thanks again!

June 30, 2023

Always excellent, efficient, and honest services are provided. I am highly pleased with my assigned representative. EVEN the clerical staff whom we make payments to SHINE ! They are professional, fri More

by edwardsv48@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Goodson Acura of Dallas responded

edwardsv48, thank you for sharing 5-stars! We're pleased to hear our team is professional, friendly and awesome! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 22, 2023

Great customer service. Work gets done as promised. Dealership is neat. I'm always satisfied when I go there More

by pera1202
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Goodson Acura of Dallas responded

pera1202, thank you for sharing 5-stars! We're pleased to hear our team provides great customer service and always makes sure that you're satisfied! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 21, 2023

Service agent was prompt coming out as soon as I drove up. I told her what I wanted done and she gave me a wait time of about forty minutes. Automobile was ready before the forty five minutes even with so More

by Rdrrr
Recommend Dealer
Yes
Employees Worked With
Michelle Serrano
Jun 21, 2023 -

Goodson Acura of Dallas responded

Rdrrr, thank you for sharing 5-stars! We're happy to hear our team is prompt and timely! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 20, 2023

Consistently good service. Professional from the initial drop off to paying and picking up. I won’t take my car anywhere else. More

by Stbskl1976
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michelle Serrato
Jun 20, 2023 -

Goodson Acura of Dallas responded

Stbskl1976, thank you for sharing 5-stars! We're glad to hear our team is professional and provides consistently good service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 16, 2023

Goodson Acura is the worst service shop I have ever experienced, and I've been an Acura owner for over 15 years. Bobby Carroll, specifically, is a crook and cares nothing about customer service. Took More

by michael.campbell0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
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