Goodson Acura of Dallas - Service Center

Service department was easy to use and kept the communication coming. Even with a slight delay on parts coming in they kept us informed during the entire process. Kudos to the folks at Goodson. communication coming. Even with a slight delay on parts coming in they kept us informed during the entire process. Kudos to the folks at Goodson. More

From Sales to Service, Goodson Acura is the best. My service advisor, Johnathan Valdez always takes great care and concern for all my service needs. Definitely 5 stars!! My service advisor, Johnathan Valdez always takes great care and concern for all my service needs. Definitely 5 stars!! More

Goodson Acura dallas was great! Robert in the service center went above and beyond to take care of my vehicle. Robert in the service center went above and beyond to take care of my vehicle. More

THE BEST! Jonathan always provides excellent customer service and takes time to explain any question that I may have. His professionalism is awesome and he is Jonathan always provides excellent customer service and takes time to explain any question that I may have. His professionalism is awesome and he is truly an asset that makes my experience pleasant! More

Timely appointment availability, service writer on the lookout for my arrival, quick drop off and great shuttle service to my office. Service completed promptly and correctly. Vehicle clean and ready for lookout for my arrival, quick drop off and great shuttle service to my office. Service completed promptly and correctly. Vehicle clean and ready for pick up. A great experience. More

Outstanding service! !! Eric kept us up to date from warranty coverage to repair. He was/is extremely courteous and knowledgeable. Jasmine gave us a thorough indoctrina !! Eric kept us up to date from warranty coverage to repair. He was/is extremely courteous and knowledgeable. Jasmine gave us a thorough indoctrination on the loaner car. Goodson could not ask for better representatives. More

I had an excellent experience with Jonathan V at Goodson Acura in Dallas. From start to finish, he was professional, friendly, and very helpful. They took the time to explain what services my vehicle needed Acura in Dallas. From start to finish, he was professional, friendly, and very helpful. They took the time to explain what services my vehicle needed and kept me updated throughout the process. The level of attention and customer service I received exceeded my expectations More

Service department was fast, communication was good and my car is back in top shape my car is back in top shape More

Short: It was a really nice visit and space to wait while my vehicle was being serviced. I love that the other staff were talkative and communicative to me about my car and service needs. Long: I really l my vehicle was being serviced. I love that the other staff were talkative and communicative to me about my car and service needs. Long: I really liked how Johnathan was professional and kept me updated on the timeline of my car being worked on by the mechanics. I value communication and transparency, even if I'm unaware or unknowing of what may take the workers longer than usual to finish maintenance work on my car. I definitely didn't get that at my last visit to the Acura store at Park Place since my point of contact was just gone for lunch or had another coworker relay information to me. It left me an ick when he or the system asked me for improvements when I said that he was just okay for my rating. That was largely why I just was disinterested in returning to that store for service work. If not for Johnathan’s professional conduct, practicality of my time, and situational awareness of the remaining work of his colleagues, I might have postponed my car service for a good while until it REALLY needed to be checked. I'm also thankful for the multipoint inspection and cleaning for complimentary services since vacuuming the main cabin of my car was on the list this month. If I had to nitpick my visit, it'd be the lack of tea options and choices for snacks in the lounge area. Really, it was nice to be talked to often and checked up by Johnathan. I also like that his office space was personalized, and you can immediately clock the vibes. Also, a big thanks and many kisses to the staff who worked on the car and got me out before noon because I was dreading waiting the entire day, like I did at the other dealership. More

Service is good and prompt. Car wash and free loan car without filing gas might be better Car wash and free loan car without filing gas might be better More